Premier Inn Bracknell (Twin Bridges)

Great service and great staff. Rooms are good and the food is very good. Staff are very friendly and helpful. I left my wallet in the restaurant and Jessica a member of staff found it and brought it to my room. I always stay here when working in Bracknell!

Poor service from Premier Inn. Avoid this one at all costs. No air con, bed wasn't made up, shower gel pump was empty, no receptionist most of the time. Attached restaurant (ex Beefeater) had slow service, bland food. Still waiting for the pint we ordered. The table behind us ordered drinks, left after waiting for 20 mins and then 20 minutes later the drinks arrived. Staff not aware of offers available.

Myself and a colleague have just driven four hours for work and upon arrival we realised we’d been given a double room instead of the triple room (with guaranteed two separate beds) that our business director had booked for us. When we went to reception we were told that our booking was showing as a double and the hotel was full and there’s nothing they can do. This decision was apparently made by higher powers outside of the hotel, no further explanation could be given. After liaising with my director, I confirmed a triple room was indeed booked that morning, with screenshot evidence, but at some point in the afternoon Premier Inn had decided to downgrade us to a double room with just one double bed without any prior notification. Apparently there was no family, twin or triple rooms left available in the hotel? I’m not here with family, I’m at work, and both myself and my colleague and my other two colleagues in another room which had also been downgraded expect to be able to have separate beds as we had booked. Not only this but the WiFi is poor and there’s no signal, the room is red hot and the fan is pathetic, so I’m not only sharing a hot room and bed with a colleague, but I can’t even get my evening work done either. The icing on the cake was only having one towel in the room, so not only have we been downgraded, but the room wasn’t even prepared for two guests properly either! I have stayed weekly with hundreds of different premier inns around the UK over the last 8 years for work, not once have I ever been downgraded and forced to share a bed with my team mate. It seems this was a deliberate decision by some ‘higher power’ as this hotel seems busy with families for Legoland, so we’ve been bumped down a notch to ensure all rooms sell out. This is a fair warning to anyone who specifically books twin or triple rooms for the extra bed, be wary as you may not receive it. I do not recommend this hotel in the slightest for business customers.

Came for work on the 1st April and was very tired from my journey. I'm celiac and went to the restaurant and Mel and Lucy couldn't do enough for me. They made my dinner experience amazing from food to just amazing customer service. Them girls are fantastic.

You know what you are getting with a premier inn clean rooms and a comfy bed. Shower in bathroom was great we had a nice quiet room away from the lifts. Check in was easy. Staff were friendly and helpfull. Had breakfast, which was cooked to order and very good value.

Absolutely awful WiFi. Can’t even connect to it on my laptop. Can’t connect TV to WiFi either ans they have that option disabled so can’t use a firestick. Everything other than that alright. Shower was decent, had 2 towels and usually only get one