Hotel berhampiran The Look Out Discovery Centre, Bracknell

This place is trying to be everything; and it is missing the mark. Had to check ourselves in, which didn't phase us as we are quite tech savvy. But we had booked as a Legoland package so we found someone to ask for the goody bag and the lady looked at us like we were inconveniencing her. Asked same lady about food and was told we would need to book as it gets busy - booked for 6pm. Went to the local swim park - came back (starving 5 year old in tow) only to be told there was no reservation for us. Luckily the lovely lady on the door managed to find us somewhere. Kind of wish she hadn't bothered. Food wasn't great - husband actually wouldn't eat his main. Took ages to come. Becky (I think that was her name - short bob, brown hair) was the only thing that stopped us making a proper complaint. She was brilliant, despite being rushed off her feet!! Got to the room - only one toilet roll, not even full. Used it - went to ring reception for more, no phone. There was a QR code to scan to start a chat with the reception team. Very long winded. Did it - heard nothing back. Next day put the ”Come in” sign on the door hoping they would replenish - they didn't. Breakfast was CHAOS. All crammed into a small area - absolutely no flow at all. Bread ran out twice - guests had to ask for it to be replenished. Glasses for juice were still hot from coming out of the dish washer. The food was decent - much better than the evening meal we had. If you are looking for a basic stay, this will be adequate. Comfy bed. Clean(ish - there was a boot mark on the shower floor) But customer service (apart from Becky) was non-existent. Gym. Hotel. Sports bar....... doing a lot, but doing none of them particularly well.

We stayed here for 2 nights while visiting my son, daughter in law and grandson and had a lovely stay. We ate in the restaurant on the Sunday night and served by Kayleigh who was brilliant. We ate breakfast on the Monday and Tuesday and we had my son and daughter in law with us too, Kayleigh served us on both occasions and was brilliant always asking how my grandson was, and made him a little pack up too, so he didn’t miss out. We used to go to the other premiere inn in Bracknell but this is our now go to premiere inn, we will be back soon , thank you all the staff and especially Kayleigh in the restaurant

Superbly attentive staff both in the hotel and in the restaurant. I spend a lot of work time in hotels, particularly Premier Inns. This one stood out. Thank you to the lively bartender/waiter who went out of his way to be friendly and helpful and the hotel receptionist who solved our issue quickly and without issue. (10/1-11/1)

Comfortable accommodation My room was spacious,clean and beautifully appointed. The bed was incredibly comfortable,ensuring,a restfull night sleep. Kishor was very attentive during our check in I was staying for few nights.he also help me with my luggage.

酒店有電梯，環境安靜舒適，房間空間可以，有個露天花園，可以在花園中的棚子用餐，服務人員態度非常積極，主動滿足顧客需要，距離溫莎堡較近，周末訂房緊張價格高 酒店旁邊沒有商店和餐廳，用餐要在酒店餐廳，餐廳食物是典型英式食物