Premier Inn Burton On Trent Central

Clean rooms, comfy bed. Friendly and helpful staff. Excellent service. Great breakfasts. Plenty of parking.

Thank you to Stacy and Nico for making our pre-festival stay so welcoming. After a long drive in the rain they made sure we were settled in. The room was lovely and clean and staff were super helpful. We also appreciated the treats! It's the little kind gestures that make the stay special.

Having stayed at this hotel on several occasions previously we did not hesitate to book but unfortunately this time was very different. The Key cards were very unreliable when trying to open the doors sometimes taking many attempts to access the corridors and rooms. However, the main issue was the cleanliness of the whole hotel. (see photo's) The only chair in the room was filthy, the desk lamp was scratch all over and rusty. The stairway carpets are stained and the walls badly scuffed. On top of this the shower in our room had been fitted with a rusty rain shower head that you could not angle and was so close to the wall it was impossible to stand under it. On our return I contacted Premier Inn and was offered a refund of just 38% of the room rate and told this would be with me within 25days. Now 2 months later the refund has still not arrived! On this basis I would not recommend this Premier Inn

Absolutely fantastic service!! Early check in was faultless, the lady on reception called Stacy was outstanding, and couldn’t have been more helpful! Brilliant. Will definitely stay again. I hadn’t booked an early check in but she made it seamless to get my room sorted promptly and it was immaculate on arrival.

Just at the hotel now on a 1 night business stay. Room has everything you need and staff I met are great. I have a room on 2nd floor. The heating doesn't work and the room is freezing. The worst thing is the bathroom extractor, which just doesn't turn off. It's extremely loud and I've had no sleep at all. Kept thinking it would go off, checked everywhere for a switch but it's been running all night incredibly loudly. PI could do with considering upgrading their hairdryers to one's with more power too. I would probably stay here again but be careful which room you end up with.

I think Premier Inn started to lose it's perk compare to Travelodge. You used to always have a bath and a child bed (mainly for placing luggage) in all rooms. Now it's not and it's by luck. I'll start to book more Travelodge in the future as they're usually cheaper, but no bath no luggage rack anyway.

We had taken over a relatives booking as they were no longer able to make their stay and saw it as a last minute little getaway before our second baby arrives. The hotel is really lovely and upon check in the team at the front desk were super friendly, taking an interest in how far along we are and how long left before baby arrives. They were very informative about the hotel/breakfast/getting to our room and ensured we had a table booked for our breakfast the following day as it gets busy and they didn’t want us to miss out which was very kind as generally we wouldn’t book beforehand and would have just turned up. We arrived to our room and were really pleased with the size. It’s a family room with one large bed and one single bed, but doesn’t feel crammed or like it’s lacking space. The bathroom consists of a toilet, sink and a good sized bath. We were really surprised to find a lovely note from a few of the team members wishing us a lovely stay before our second baby arrives and even leaving some mini eggs and chocolate bunnies (unfortunately we won’t be eating them due to our vegan diet, however, look forward to donating them to someone in need of a chocolate fix and we appreciate the thought and gesture behind it more than the chocolate!). We slept well, our son has recently made the transition into a big boy bed so we were looking forward to seeing how he gets on in a big boy bed that isn’t actually his own and he did wonderfully, so it must have been comfortable for him! Overall we’ve had a wonderful stay and wouldn’t hesitate to book ourselves in the future if we were in the area.

Stopped at the Premier Inn Burton Central on the 15th March 2024 for 1 night. Front desk was very efficient and well organised. Helpful, polite and welcoming. Stopped in room 121 and the room was exceptionally clean. Infact faultless! I could go as far to say that the room is the cleanest Premier Inn I've stopped in. Not a thing out of place either. Lovely quiet room with a comfy double bed. Morrisons is across the road and there is a pub on the same site. This hotel scores a 10 from me if your visiting Burton upon Trent. Excellent in my opinion!

Premier Inn would like you to believe it’s something special but based on this experience it’s severely overpriced for what’s on offer. The staff were welcoming on arrival but the way the hotel is laid out you don’t see them again unless you go out of your way to, which makes it feel a little impersonal. Several aspects of the room failed to work e.g. power sockets, no hook on bathroom door where one should obviously be. My main problem was no opening window and no way to cool the room below 19C. No fan provided either. Couldn’t have breakfast at 08.30 on a Sunday because I hadn’t booked. Less than inspiring location in an industrial estate. This is basically a motel for ＞£100 per night before any meals (if you can get one). I guess the main trade is for East Midlands airport? Won’t be rushing back here.