Hotel Vitoria-Gasteiz dengan Sarapan

Struttura molto accogliente con ascensore interno panoramico, pulita soprattutto nelle aree comuni. Camere grandi, letto comodo, ampia doccia e zona lavabo molto funzionale. Colazione discreta, migliorabile a livello di esposizione e qualità. Buon ristorante per la cena. Aspetti negativi: assenza di tazze piccole per il caffè, kit del bagno della camera con confezioni vuote, capello nel letto

Fancy, clean and modern but no gym and no coffee machine in the rooms. Also, I take issue with a gin & tonic costing almost 20% of the price of the room (€14.5 vs €80.75). Good beds and pillows. Helpful staff. Nice location. Could not reserve a parking spot, kinda stressful with our loaded car. Overall a good stay but some small improvements (equipment & policies) would take it to a 5*.

This hotel was nice and clean, with pleasant and professional staff working at the front desk. It was especially helpful to have multilingual clerks to help us when our Spanish wasn't good enough. We enjoyed the option to have drinks at the hotel bar. The convenience of the restaurant across the parking lot was such a blessing for us. The food was delicious, and the service was efficient and quick.

The hotel is OK, it has everything a 5-star hotel has, good linen which is really important, the beds are comfortable to sleep, good noise protection, clean areas. The pics on their web correspond 100% to the rooms. But we would especially like to point out the reception staff, including ”jefe de recepción”, which helped us a lot and did everything possible so that our stay would be comfortable and smooth. We enjoyed our stay a lot.

We enjoyed our room which had a balcony although no seating. We did not notice noise from the busy street. The breakfast room had a lovely buffet and the bar area was cosy and enjoyable. Front desk staff were helpful in locating restaurants and showing us where everything was on a map. Our only downside was the parking stall designated to us was very, very tight for our rental vehicle. Overall we enjoyed the hotel.

Para una noche nada más. No hay armario, solo un par de perchas incómodas en una pared. La cama bien. El baño bien pero el lavabo diminuto e incómodo. Buenas vistas desde la ventana. El aparcamiento cuesta 10€ pero, hay aparcamientos cerca gratuitos. Son 10€ por perro y noche (no por estancia). Llegamos de noche con reserva, muy cansados, y tuvimos que esperar 10 minutos a que gestionara todo en el ordenador. Por fin nos asigna una habitación y cuando abrimos...estaba usada y tuvimos que bajar a pedir otra.

We stayed here in April 2022. We were 2 adults and 1 child (aged 6) and we stayed in a one bedroom apartment. The location is fine. Although it's not right in the heart of the tourist area, it's a short walk to the main square and the distance didn't feel annoying or limiting. There are a couple of small supermarkets on the same street as the apartments (one directly underneath) which means you can get supplies for your stay. Parking is onsite and although I'd booked this as part of my stay, it hadn't come up on the App and I needed to contact them before I'd even arrived to clarify how to access the car park. Cue using the Libere App to ”talk” with a customer service rep. I was also sure that I'd added the discount code to my reservation but this wasn't applied, and they wouldn't honour it. *Everything* is done electronically, through their App. In theory, this should make things quick and efficient but without a proper reception, the experience felt cold and clunky. We ended up having to contact ”reception” again as our room was not made up with bedding or towels for our son. Then, the bedding which was provided was dirty, the second attempt was also dirty (I know, unbelievable!) and housekeeping managed to get it right on the third attempt. The room itself was great: modern and spacious with brand new equipment in the kitchen. Apart from the issues with the bedding, the room was immaculately clean. Check out was also annoying. We were to be out of our room at 11am. We checked out of our room and made our way to the carpark. It was around 11.07am and between leaving our room and trying to get into the carpark, our entry code expired and we were stuck in a corridor. Again, I had to contact the staff via the clunky App to get a new code to access the carpark. Just annoying. Overall, we were disappointed with our stay at Libere. It was a great space in a decent enough location, but the electronic service system just didn't work. It was all just a bit niggly. We wouldn't stay here again.