Pengguna Tetamu
1 Mac 2024
Starting with the positives, the front desk customer service was outstanding! Camilla, Elizabeth, Lauryn and Kyle were very nice and offered a lot of help when I was looking for a room with a good view of the mountains (we were given 3 rooms only the last one had a decent view). Our room, a 1 br villa, was large enough for 6 people with 2 pullout couches, and was huge for 2 people, which was fine by me. Facility was clean and safe, and has a great location, perfect for dining and shopping and hiking. What I wasn't impressed by was that it was difficult to get a room with a view of anything other than the buildings in front of us. The lower floors that we saw had terrible views (4th floor was pretty good but not fantastic), and I was disappointed by that. Also, if housekeeping staff would have come in once or twice during the week to remove trash/recycling that would have been nice. Of course, we could have called to request that, or take it out ourselves, but I'd appreciate not having to do that. This facility was rated "5 star Elite" by Interval International, and really doesn't come close to that description. All in all, a good place stay if you know what to expect before you get there. Customer service rates a 5, rooms rate a 3.5 for me due to the views.
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