Hotel Brentford dengan Sarapan

Mixed Experience at Hilton Syon Park: Room Delays, Unexpected Pool & other charges Rating: ★★★☆☆ I recently stayed at the Hilton Syon Park for four nights and had a mixed experience overall. While the hotel had some positive aspects, there were also a couple of disappointing aspects that affected my overall satisfaction. Let's start with the positives. The majority of the staff members I encountered during my stay were friendly and helpful (80% are foreigners). They were always ready to assist with any questions or requests, which made me feel welcomed and valued as a guest. Additionally, the hotel's breakfast, while very basic is just acceptable. The room was quite spacious and beddings satisfactory. Unfortunately, there were a few issues that detracted from an otherwise pleasant stay. Firstly, upon checking in at 5pm, I was disappointed to find that my room was not ready until 6:30pm. Although the gentleman at the front desk was kind and apologetic about the delay, it was an inconvenience after a long journey and negatively impacted my initial impression of the hotel. Another unexpected disappointment was the pool usage policy. I was surprised to discover that there was a charge of £25 per person for a 90-minute session to access the hotel pool, something that isn’t mentioned anywhere on trip.com. Considering the Hilton brand and the premium I paid, I did not anticipate such an additional cost for utilizing the pool facilities. This seemed disproportionate and out of line with the expectations I had for a hotel of this caliber. I heard other people complaining about it, even others complaining that they had paid for it and it was smelly. Additionally, it's worth noting that while complimentary water was provided in the room on the first night, I was surprised to find that there was a charge for the water on the following nights. This was unexpected, as I would have assumed that water would continue to be complimentary throughout my stay. It would have been helpful for this information to be communicated clearly, again not a nice feeling from a Hilton. On the whole, while the Hilton Syon Park had several positive aspects, such as friendly staff and an acceptable breakfast, there were a few disappointments that affected my overall impression. The delay in room availability during check-in, the unexpected charges for pool usage, and the shift from complimentary to paid water in the room were not in line with the level of service and value I expected from a Hilton.

酒店地點距離kew bridge不遠，門口在施工修路，酒店左邊在造房子，走過去有吃飯的餐廳等，有gairl 咖啡，還算便利。酒店本身一貫風格，早餐還是比較多的，房間算大，總體出差住比較適合，就是暑期放假翻倍不美麗

I was very disappointed that the WIFI didn't work throughout my whole stay I did tell them the issue they did move my room but the room they moved me too had no WiFi either. As a proffesional trader Internet connection is needed especially when they stated before the room was booked that they do provide working WiFi.

As expected by the brand, the faculties were upscale and modern. The room was comfortable and mostly clean (coffee stain on the carpet). It was quiet (superior queen) at end of hallway, facing toward interior courtyard. Did not eat breakfast. However, the staff was condescendingly friendly throughout the stay, except for one person at the very end (after we had checked out). Also, finding the hotel was a nightmare. Even with GPS we missed the entrance three times (once we ended up on the M4 and it took us 24 minutes to return). When mentioned to the staff, we were told -with a smile- that no one had ever had problems finding the place (except for us, apparently). The big problem is lack of signage to find parallel access road (see photo of alleyway parallel to main road; we missed that entrance several times) Underground parking (15£ per day) was mostly convenient, but access door to hotel smelled of urine. Lastly: I booked an executive room and was DOWNGRADED by the hotel. Then I was told -with a smile- that Trip.com had sent them a wrong reservation request/voucher; i was told to see with them (ie. MY problem, not theirs).

Because of the positive reviews, I chose to stay at this place. The location is a 20-minute walk from the subway station, which is not too bad. The hotel is also not far from the airport and the subway line is rather convenient. However, I had to wait for 20 minutes when checking in, and parking required an additional fee. The price was not particularly cheap either. There weren't many amenities nearby. This place might be suitable for business trips, but overall, it's just an average chain hotel.

In general, the hotel is a very comfortable place. The staffs are so nice and very helpful. The restaurant for the breakfast are also really good. And it is located in a very convenient location, you can very easy to take bus to Richmond or ealing board way to go to central london or the airport. My mum visit me in London. I booked a 2 bed’s room, but basically the room is only for her to stay. She lived there for 10 nights. The hotel guaranteed that they will do housekeeping every 7 days. For the last night I choose to stay with her. However, I accidentally found the bed is full of hairs. Some hairs are short, and some are long. Which should not belongs to my mum. It means the housekeepers have not change the bed sheet and those hairs are not belongs to my mum, because she stay in only 1 bed. But that bed with hairs is the other one. Clean and tidy for a bed is the basic requirement for an accommodation. That’s really disgusting and unacceptable for an apartment hotel. All in all, I would recommend other travelers to stay but the hotel should train staff to do the room cleaning well.

Dengan penginapan di pangsapuri ini di Brentford, anda akan berada hanya 4 minit berjalan kaki dari Sungai Thames dan 12 minit berjalan kaki dari Taman Botani Diraja, Kew. Pangsapuri ini berada 6.8 km dari Kensington High Street dan 7.4 km dari Pusat Membeli-belah Westfield London.Kemudahan yang ditampilkan adalah termasuk stesen komputer, kakitangan berbilang bahasa dan lif.Selesakan diri anda dalam pangsapuri.

位置方便，停車方便，但收費的。酒店是個教堂改造的，房間很大設施舒適，性價比高

Dengan penginapan di pangsapuri ini di Brentford (Syon), anda akan berada 2 minit memandu dari Sungai Thames dan 7 minit dari Stadium Twickenham. Pangsapuri ini berada 10.8 km dari Taman Hyde dan 10.9 km dari Stadium Wembley.Kecapi pemandangan dari teres dan taman dan gunakan kemudahan seperti akses Internet wayarles percuma.Kemudahan yang ditampilkan adalah termasuk akses Internet (berwayar) kelajuan tinggi percuma, stesen komputer dan kakitangan berbilang bahasa.Selesakan diri anda dalam pangsapuri.

Dengan penginapan di Kew Bridge Apartments di Brentford, anda akan berada hanya 3 minit berjalan kaki dari Sungai Thames dan 7 minit berjalan kaki dari Taman Botani Diraja, Kew. Pangsapuri ini berada 6.2 km dari Kensington High Street dan 7.1 km dari Pusat Membeli-belah Westfield London.Kecapi pemandangan dari teres dan taman dan gunakan kemudahan seperti akses Internet wayarles percuma.Kemudahan yang ditampilkan adalah termasuk akses Internet (berwayar) kelajuan tinggi percuma, kakitangan berbilang bahasa dan lif.Selesakan diri anda di salah satu daripada 7 bilik tamu.