Hotel Novotel di Brentford

Mixed Experience at Hilton Syon Park: Room Delays, Unexpected Pool & other charges Rating: ★★★☆☆ I recently stayed at the Hilton Syon Park for four nights and had a mixed experience overall. While the hotel had some positive aspects, there were also a couple of disappointing aspects that affected my overall satisfaction. Let's start with the positives. The majority of the staff members I encountered during my stay were friendly and helpful (80% are foreigners). They were always ready to assist with any questions or requests, which made me feel welcomed and valued as a guest. Additionally, the hotel's breakfast, while very basic is just acceptable. The room was quite spacious and beddings satisfactory. Unfortunately, there were a few issues that detracted from an otherwise pleasant stay. Firstly, upon checking in at 5pm, I was disappointed to find that my room was not ready until 6:30pm. Although the gentleman at the front desk was kind and apologetic about the delay, it was an inconvenience after a long journey and negatively impacted my initial impression of the hotel. Another unexpected disappointment was the pool usage policy. I was surprised to discover that there was a charge of £25 per person for a 90-minute session to access the hotel pool, something that isn’t mentioned anywhere on trip.com. Considering the Hilton brand and the premium I paid, I did not anticipate such an additional cost for utilizing the pool facilities. This seemed disproportionate and out of line with the expectations I had for a hotel of this caliber. I heard other people complaining about it, even others complaining that they had paid for it and it was smelly. Additionally, it's worth noting that while complimentary water was provided in the room on the first night, I was surprised to find that there was a charge for the water on the following nights. This was unexpected, as I would have assumed that water would continue to be complimentary throughout my stay. It would have been helpful for this information to be communicated clearly, again not a nice feeling from a Hilton. On the whole, while the Hilton Syon Park had several positive aspects, such as friendly staff and an acceptable breakfast, there were a few disappointments that affected my overall impression. The delay in room availability during check-in, the unexpected charges for pool usage, and the shift from complimentary to paid water in the room were not in line with the level of service and value I expected from a Hilton.

Fantastic staff, very helpful and sorted out a booking error that I had made. Every member of the team we dealt with during the stay was great. The hotel was very reasonably priced and is well located. As always with Premier Inn you know what you're getting.

My room was upgraded and ready for me on arrival, it was very clean and there was also complementary water in my room. The Holiday Inn staff were very accommodating and helpful in every way. The breakfast was very fresh and served well with presentation. I would book again with trip.com . Dattar Singh

Because of the positive reviews, I chose to stay at this place. The location is a 20-minute walk from the subway station, which is not too bad. The hotel is also not far from the airport and the subway line is rather convenient. However, I had to wait for 20 minutes when checking in, and parking required an additional fee. The price was not particularly cheap either. There weren't many amenities nearby. This place might be suitable for business trips, but overall, it's just an average chain hotel.

good location for being near to heathrow and west london, otherwise it's a bit far to get to. Has gym, laundry room, and the rooms are good size with small kitchen. Room layout a bit strange with TV behind bathroom door, and bathroom door only opens halfway to stop it hitting the TV, but this is quite annoying. Otherwise good service overall.

Dengan penginapan di pangsapuri ini di Brentford, anda akan berada hanya 4 minit berjalan kaki dari Sungai Thames dan 12 minit berjalan kaki dari Taman Botani Diraja, Kew. Pangsapuri ini berada 6.8 km dari Kensington High Street dan 7.4 km dari Pusat Membeli-belah Westfield London.Kemudahan yang ditampilkan adalah termasuk stesen komputer, kakitangan berbilang bahasa dan lif.Selesakan diri anda dalam pangsapuri.

Told we could get in to apartment at midday but we’re not given access until after 4pm even though the flat was ready before then. When granted access kept getting locked out as battery flat on entrance pad. Instructions said gate near a bus stop which it wasn’t. . Aircon set to very cold and no instructions on how to change. Told there was parking but it was paid parking at the Travelodge. No phone reception and WiFi stopped working on 4th day. I needed it for work. We had a baby with us and the electric platform for wheelchairs and prams wasn’t working. I understand that things don’t go wrong sometimes but we were lied to before we got there and the “customer service was unhelpful and rude” They also entered the apartment when we were out. The location is good but definitely not worth the hassle

Dengan penginapan di pangsapuri ini di Brentford (Syon), anda akan berada 2 minit memandu dari Sungai Thames dan 7 minit dari Stadium Twickenham. Pangsapuri ini berada 10.8 km dari Taman Hyde dan 10.9 km dari Stadium Wembley.Kecapi pemandangan dari teres dan taman dan gunakan kemudahan seperti akses Internet wayarles percuma.Kemudahan yang ditampilkan adalah termasuk akses Internet (berwayar) kelajuan tinggi percuma, stesen komputer dan kakitangan berbilang bahasa.Selesakan diri anda dalam pangsapuri.

Dengan penginapan di Kew Bridge Apartments di Brentford, anda akan berada hanya 3 minit berjalan kaki dari Sungai Thames dan 7 minit berjalan kaki dari Taman Botani Diraja, Kew. Pangsapuri ini berada 6.2 km dari Kensington High Street dan 7.1 km dari Pusat Membeli-belah Westfield London.Kecapi pemandangan dari teres dan taman dan gunakan kemudahan seperti akses Internet wayarles percuma.Kemudahan yang ditampilkan adalah termasuk akses Internet (berwayar) kelajuan tinggi percuma, kakitangan berbilang bahasa dan lif.Selesakan diri anda di salah satu daripada 7 bilik tamu.