Hotel berhampiran Smafin S.r.l., Brescia

Very poor experience starting with the 2 bedrooms booked together for expressively explained for family of 5 - and in 2 diff floors!! For 3 nights without any solution offered - Hôtel was not clean as a 4 star should be ! Check the fitness room for proof ! And finally only set of 1 person towels (although 3 weee booked) in the room . Breakfast staff GREAT ! Food pretty standard and hot food poor in quality! Scrambled eggs were socky like microwave cooked .... No questioning from the staff on our stay , how it was etc ... when leaving . Very poor experience-

Entrati in camera e sistemata la roba, abbiamo cercato il telecomando per la Tv e non c’era; chiesto alla reception, ci hanno cambiato la stanza: risistemata tutta la roba, qui la Tv funzionava, ma solo coi pulsanti sul fianco del video, sempre telecomando non funzionante, benché qui presente (cambiato pile, ma nulla). Rientrati dopo cena in stanza, abbiamo sentito tutto il discorso dei vicini di stanza, che non gridavano assolutamente, ma parlavano con un tono normalissimo; per fortuna dovevano esser stanchi più o meno come noi, perché dopo un po’ non si son più sentiti. Abbiamo dormito su delle MOLLE A FORMA DI MATERASSO. I cuscini per il letto del bambino sono stati ricavati da quelli del divanetto, adattato a lettuccio, con la loro federa da divano e messi direttamente dentro ad una bianca per un cuscino classico. Al mattino doccia: bagno allagato, da cui abbiamo capito perché la porta (appunto del bagno) non chiudesse bene, dal momento che in basso era tutta gonfiata (in volte precedenti; noi abbiamo evitato che l’acqua giungesse fin lì) . Colazione: se non sei per l’europea, non sei obbligato a friggere delle uova e abbandonarle in un vassoio da insalata russa, non riscaldato. Ma 4 stelle chi gliele ha date?

We stayed here because the other place we were at was completely unacceptable. When I called to check on a room, ”Enzo” took great care of us. He put us in a king suite. It was clean and every necessity was there. We were there in winter, so we didn't use either of the pools, but we did get a good meal at the attacked Indian restaurant. Thank you Enzo.

I was sorely disappointed with this property. I totally agree with a recent review: the rooms at this new property are entirely TOO HOT and UNCOMFORTABLE. Even when booking the hotel, I was met with complications, regulations and stupidity. On a prepaid reservation via Hilton Honors, one of my primary credit cards had been recently changed/deactivated and I tried valiantly to get the problem rectified, only to have the hotel email a form attached that required a written authorisation, plus identification to be scanned/faxed back to the hotel. I didn’t have access to a scanner/fax on the road. After several calls via Hilton Honors desk to the property, sanity prevailed and was able to verbally give the proper active credit card over the phone to the hotel. Upon arrival, the room was like an oven at 28c (82F). I opened the windows (they only open up about 8cm (3in) in the hope that things might cool down after I had gone out sightseeing in Brescia for a few hours. By evening, it had only “cooled” to 25c (77F) – and this was at 9:00PM. I rang the front desk to see if something could be done. I took matters into my own hands, going directly to reception, requesting a room that was not on the sunny side. I was told nothing was available on the opposite side. Mind you, this hotel with over 135 rooms was far from busy and all they would say is that regulations prohibit air-conditioning being turned on this time of year [April] however, the hallways of the hotel were cooler than the room itself (all reception would say is that the halls are ”inside”, and thus cooler). And like a clueless robot, reception repeated, “open the window, open the window” (the ones that only open a few cms/inches) The new room was a “cooler” 24c (75F). Needless to say, I didn’t have a restful night in my sauna of a room – with windows open, and the noise of outside street traffic & pedestrians. I managed to squeeze in a few hours sleep due to pure exhaustion, waking up tired & irritable. The buffet breakfast was small & cramped, the food palatable from the small choices available. Oh yeah, one minor thing I've noted: in both rooms, there were heavy metal tissue holders in the bathroom, but no tissues - either the hotel is poorly managed, or they are too cheap to provide tissues (Kleenex). This is my first (and last) trip to the Brescia Doubletree - what a bunch of dopes!

With family we traveled to Monaco and decide to stay for night in this hotel.. in reception I asked that can we field all registration with passports a little bit later, because our infant really crying and very hungry. I asked please give me the key of the room for my wife and infant baby that she can care for baby.. Georgia (name person from reception) told me NO!!! So we waited with crying baby when Georgia field in computer details from all passports also infant as well.. it’s really not humanly. After few minutes gave me the key of the room and I payed for the room. The room price was 102€ but she charge us 303€. Georgia special did this.. also gave us not working room key.. Georgia special did this. I came to reception again and told her that room key not working.. she made face like- I don’t care and and demanded the remove of the car from reception parking area.. it’s normal?! After two times unsuccessful to enter in the room.. we decide leave that hotel.. I hope that will not happens with someone and persons like Georgia never works reception.. room cleaners have better etiquette.