Hotel berhampiran Cumberland County Superior Court, Bridgeton

Let's start with staying at this awful hotel ruined my entire trip and I had to leave early because they haven't refunded my money AT ALL!!! I'm owed back $1100.00 plus medical costs and the manager doesn't come in or return messages!!! Judy was supposed to credit me today for leaving early, instead she took MORE money out of my account!!! The incompetence of the staff is astounding!! Christine is nasty and should never be a face in customer service with her mouth. Night one, my toddler and I get bit by BEDBUGS!!!!!!!!!! I'm severely allergic and needed MEDICAL attention and medication as did she! I requested money back to move to another hotel and christine screamed at me telling me the manager wasn't in and they have to first check for bugs but proceeded to tell me the guests before me had the same problem in the same room!!!!!!! Obviously wasn't exterminated and even after moving my room no one EVER exterminated so expect bedbugs!!!! I had anxiety the whole time trying to sleep even after being moved and they have taken more money because they don't know how to credit a debit card!!! This is fraud and they're violating contracts with Visa!!!! I asked for the commercial insurance to file a medical claim and have had no response!! I had serious welts and pain after these bites because i'm so allergic!! i'm owed a lot of money, insurance information and an apology!!! I had to spend more just to check out early today to get out of that dump!! Wear socks because the floors are absolutely disgusting and turned our socks black !! Don't waste your money they scam you, don't do the right thing, and better contact me in 24 hours or the health department will know as well. If you want filth, watching the cops there constantly until 2am, anxiety and to be robbed it's your place!! Roger needs to do right by my kids and I!! Messaged him on social media and he ignored us there too!!! FRAUD!!!!! Give me back my $!!!! Get someone there to exterminate! I have medical proof I was bitten up by bedbugs and your own employee eve saw it! Eve also refunded money on the wrong card!??!!! Impossible to get credit on my debit card??

We stayed at Wingate by Wyndham, Vineland NJ for a soccer tournament. We booked for 3 nights (Fri-Mon). The night we checked in, I confirmed with the front desk that it was for 3 nights. We get to our room and we cannot open the door: both keys didn’t work. When we went back to the front desk, they fixed it, reluctantly, commenting that I should keep the keys away from my phone, even though I explained that I had been there less than 5 minutes and kept the keys in my hands the whole time. The gentleman at the front desk was irritated, commenting that it was not possible, upset he had to redo the keys. We get into the room to find out the door doesn’t really close. Then we noticed the sheets are stained. Given the hotel is packed we let it go. The hotel is full of kids and thus we expect some level of noise. What we didn’t expect is to hear the wedding party until 5 am, Friday night to Saturday morning. The walls are so thin we could hear the music and full conversations happening from the lobby (we were on the fourth floor). This means we didn't get much sleep, and as the wedding was an event held by the hotel, the noise couldn’t be kept down. Or so we were told. On Sunday I get a call asking me if I want to extend my stay. I was very confused given my booking confirmation shows 3 nights, and the front desk confirmed that my check out was Monday when I checked in. No concerns, they say they can extend it, but not without commenting that I should always ensure I book the right number of nights. Overall, we were very concerned with the service received with the added tone that we were to blame for lack of planning. For a good night sleep, choose another location - you can hear all conversations in the room next door.

Overall, pretty disappointing stay. Would not stay here again. Would not recommend. I booked this hotel through Priceline 2 weeks before my trip. Priceline told me it was a ”3-Star” hotel, and the reviews and photos looked good online. When I arrived at the hotel in the evening, I could tell right away that it was shabby, and there were crowds of people at every entrance, smoking, yelling, etc. The front desk for the hotel faced the front desks for an on-site steakhouse and a bar & grill. I arrived at around 8pm, and there was most definitely a party going on. The hotel and restaurant staff were playing loud music, dancing and carrying on. They were friendly, but the language and atmosphere seemed unprofessional, and I would NOT have wanted to bring my kids through the room. The check-in process was fast and smooth. I was given a room on the 2nd floor (no elevator). I immediately noticed that the hallway carpets were very dirty and stained, and the air was thick with cigarette smoke. I made it to my room (right next to the broken vending machine), and opened the door to a room filled with cigarette smoke. Yells and screams and sounds of fighting in the hallway and rooms next to and around mine were loud; women, children, and men shouting constantly, until around 11pm. The room, in addition to smelling like an ash tray, was dirty. the flooring has been updated, but the furniture was old, dirty, and scuffed. The paint was sloppy, and chipped in multiple areas. The soap/shampoo/etc was the cheapest I've ever seen. The photos are misleading. I find it difficult to believe that this is a 3-star hotel. Overall, pretty disappointing stay. Would not stay here again. Would not recommend.

I have been staying at this Holiday Inn on and off for the last few months as I work for a firm local to the hotel. Tom the manager is extremely accommodating and has gone out of his way to make sure that my stays have been comfortable. From extra pillows to extra towels and a blanket Tom and his wife have greeted each one of my requests with a smile and have always made my stay enjoyable. I highly recommend this hotel, whenever you are in the Williamstown/Glassboro area, this the choice you will not regret.

The hotel looks like it has been redone and updated to make it more modern. As a Hilton Member, I appreciated the ease of being able to pick our room online the day before and doing a virtual check-in. We picked the top floor and had a room with 2 queens and a sleeper sofa. The room was so large, we were quite impressed with the space. The beds were comfortable and I appreciate that even the bedspreads on the beds are washed. I get grossed out by hotel bedspreads, so I appreciate that these are also washed. Appreciated the space and comfort. The downside of this hotel was that it was just so busy. The staff could not keep up with breakfast. There were no dishes to use and we were told to go up to our room and get dishes and bring those down for breakfast. Then once we had dishes to eat and finally got food, all of the omelets and breakfast skillets were cold. It felt like they had not even been heated up before being placed in the warmer. We were concerned about eating them as who wants to risk food poisoning while on a trip? There was only one waffle maker and a huge line of people waiting to make a waffle. No fresh fruit to be found. I think this hotel could do a better job staffing breakfast and being prepared with more and warm food when the hotel is very busy. Other than breakfast we did enjoy the stay and are likely to reuse this hotel again in the future.