Passenger13564797559
2 Mei 2024
We booked into the hotel for a stay of 3 nights. When we came back to our room on the first day we found that our beds had not been made, our cups hadn’t been washed and the bathroom hadn’t been touched. On complaining to the bar staff they were very apologetic and asked if we wanted them to do anything, which we declined as it was by now the evening. The second and third days were the same. Someone came to the room around 9 am to ask if we needed any supplies topped up. We thought at the time that this was odd as that usually happens when they service the room. Incidentally we didn’t see a housekeeping trolley the whole time we were there. I understand there are some people who don’t like staff going into their rooms but we are happy for whatever service they wish to provide as what’s the point in going to a hotel in the first place, you might as well get an Airbnb if you want to look after yourselves. On checking out, the breakfast staff were the only people around so there was no point it talking to them. On returning home we emailed the Manager who was ‘bemused’ (?) by our email which we thought was a weird expression to use when responding to a complaint!? According to him we had said we didn’t want anyone to service our rooms!! Why were we complaining then if we’d asked for this - it doesn’t makes any sense?! I replied refuting this allegation and we haven’t heard from them since! On another subject, there was nowhere to put your stuff in the bathroom apart from a very narrow glass shelf. Plenty of room for a cabinet or a decent sized shelf or two and no hooks either. There was a wardrobe in the room but no shelves or drawers so we had to put our clothes on the windowsill. Bridgnorth is a lovely little town and perfect for visiting Ironbridge. There are plenty of other places to stay.
Terjemah