Hotel on Monroe, BW Signature Collection

Rooms were well appointed, pretty/modernized. No staff on site. Housekeeping knocking early scared us half to death. No ice machine at all, no access to the lobby even with keys

Rooms was a pleasant surprise thought I was on HGTV - room appeared to be recently redone - good taste of furniture and arrangement -- bathroom wow - well done! Staff were very pleasant - would definitely come back!

If you're into a robot hotel of the future, this place is for you. There was not another human being on site the entire time I was there. This includes in the office or anyone on staff. Despite the office being well lit (with a "welcome" neon sign) when I arrived (7pm), the doors were locked and multiple rings of the doorbell went unanswered. After I finally discovered that there was some kind of automated key dispenser, I found a code (with no instructions) buried in my text messages. The touch screen on the key dispenser was finicky and poorly responsive. it took nearly 15 minutes in the dark to access my room key, of which there was only one. I wondered if perhaps the next day there would be a person in the office from whom I could get a second key, as I inevitably always lock mine in my room, but no: the entire time I was there I never saw a person in the office. The only person I *did* see was the driver of a bass-thumping car in the parking lot at 4:30am who only left when I opened my door and stared them down. I recieved texts & emails asking me how things were going and if I needed anything, but they were clearly automated becuase when I replied I never recoeved any responses back. The room was clean & clearly recently remodeled, but the heated toilet seat wasn't worth not having any human beings on site for assistance. I'd rather spend more money to pay a human being a living wage to be there when needed than save a few bucks being underserved by automated tools.

The contactless check in took me for a loop. However, the place is very clean, cute, comfortable. The owner is great, spoke with him at check out. Breakfast is coffee, fruit and granola bars, nothing extravagant. Nice and quiet spot. I'll stay here again, next year!

The hotel was clean and comfortable. My only complaint is the sliding bathroom door either came off its track, or got stuck, multiple times.

The room was modern, clean and the check in easy. We tried to reach the front desk multiple times while we stayed, but didn't get an answer neither through the telephone number nor *******.

Very conveniently located in a very nice area, nice staff, cute rooms! Such a great deal. Highly recommend Hotel on Monroe for your trip to Rochester. The only negative is the room is so small so the thermostat had a hard time regulating the temperature. The unit kicked on and off all night trying to adjust itself.

It’s an older older motel that’s been fixed up, so you can hear all of your neighbors. But the price is good and the location makes it easy to get around and find places to eat. If you’re a person that doesn’t want to have to be social this is the place for you. You can check in and out and never see an employee at all.

This hotel is very quaint. All new rooms, great staff. We had an issue with the thermostat and the owner came up in 5 minutes to fix it and was very polite about it.