Hotel berhampiran Chinatown di Brisbane

It's amazing how an entire trip can be ruined by one stupid incompetent answer to a very simple question 'how do I checkout early'. If staff don't understand how the property operates and management want to save money by not having a 24 hour reception for the love of god COMMUNICATE. The warning letter (not a welcome letter) outlines all the rules of being a customer with Atrio, although you'll spend more time dealing with Miro next door. You will need a key and fob to use lifts and access the carpark, and if your leaving before reception opens do NOT leave your key in the room as instructed, make sure you get your car out and park and block the driveway or park illegally on the street and THEN you can leave your key in the room and use a lift to ground to exit the building, or put it in the managers letterbox as I found out later. If you do follow this advice you wont be sorting through your rubbish at 6am (dutifully removed from the room as per threats from the warning letter) to find the after house number on where to leave your key. The welcome letter DOES NOT explain this, reception staff DO NOT know this and the manager on the phone later saying it was a communication error and I should have known what to do needs to find new empoyment. GET SOME TRAINING. Rooms were good quality and location is good if not noisy. If I never stay again though I'll be okay. I also travel several nights a week and this would have been a chance to gain a lot of business for the property, sadly I will keep trying new places.

Good experience

Room was nice, clean, new and accessible. The location was great, nice vibe in the area with great shopping and eating/drinking venues. Staff very polite and helpful. Train from airport to the valley and about 10 min walk to the Sage.

Recommend if you are looking for a clean and quality place to stay and are a budget traveller. This yha has a very high standard compared to others. It is more like a youth hotel with bunk beds rather than a backpackers place. You also meet travellers of all ages, families and youth groups around the place. The rooms are super tidy and serviced daily, spacious luggage lockers that fit a large suitcase (fantastic!) and are light filled with aircon or windows to be opened. The kitchen is very big, nice rooftop terrace with city views and pool area. Tv lounge and soon it’s own co working hub which I think is a great addition to the concept. Free luggage storage for guests and friendly and helpful staff.

Location is good in the mid of city. Service is good. Receptionist is so nice and help us with everythhing. Pod system is quiet okay but you need to clean the room more. Shower isnt really hot. Overall is good for short term living in Brisbane.

Hassle fee service and very good quality

A nice modern room with all the amenities to go with it. Comfortable, clean, amazing shower and views, amazing staff and ample parking though not free. Near to public transportation, coffee shop on the ground floor and abundant retail shops nearby.

We stayed here the night before leaving on a cruise that was leaving from the International Cruise Terminal. The main reason we chose this hotel was its close proximity to Roma Street Station as we caught the train from the airport. While it is close to the train station it is located at the top of a reasonable hill and it took a bit of effort to navigate the way to the top, apart from the effort. Several escalators/lifts and then a steep path with no real directions on which way to go. I thought I would be able to see the hotel to give me an idea which way but had to resort to Google Maps to find the way. Unfortunately we were on an early flight into Brisbane so as it was 09:30AM I was not expecting our room to be ready but just needed to store our bags so we good do some exploring. As expected, our room was not ready but the guy behind the counter checked me in, stored our bags and advised that the hotel was busy and our room would not be ready until about 02:00PM. No worries we will be back. We arrived back at 01:00PM and our room was still not ready and waited in the foyer till 02:00PM as previously discussed. Reception gave me our keys and we proceeded to our room on Level 1, or so I thought……..room card would not let me use the lift. Back to reception to have the card re-coded. On entry to our room, it was reasonably spacious and looked clean and reasonably comfortable. Décor a bit dated, but functional. We had a rather large balcony but we could not use it as there was no furniture so the balcony was wasted. Bathroom was small but functional, bit dated but appeared clean. It was only after we used the toilet several times that we noticed water on the floor. We ignored it for quite a while as we thought we had spilt water on the floor but it was not till the next morning that I realised it was coming from under the toilet. I reported it to reception on checkout. As we were tired from our early start we chose to order room service. While we knew how much it was going to cost it was very expensive. Two hamburgers and chips over $70. A bit steep, but as we were so tired we paid so we did not have to go out. The hamburgers were good by the way, but still way too expensive. Overall, this hotel was OK, but the room was supposed to be a superior room. OK. I would hate to be in a Standard Room………..as the room was pretty average for a Superior. After reading some of the other reviews the price we paid was fair and the location is good, just not when you have to push two big suitcases that we were taking on a cruise up the hill from the station. PS. It cost us $73 in the taxi to get to the Cruise Terminal.

Loved this place, easy check in & the lady that worked there that helped me sign in was absolutely lovely!! She helped me with my bags to my room. Awesome place awesome service 5 stars ! One problem however was the shower pressure was horrible

Stayed here for 7 nights at the beginning of April. Check in was quick and although we requested a quiet room, we were sadly given a room that faced onto a road and the helipad of the children’s hospital. So, the room was rather noisy from the traffic and from helicopter landing and taking off at night. Even with ear plugs on I could still hear the traffic. Room: Room 714 was very clean, it seems the Australian standards of cleanliness is much higher and better than at our previous Marriott stays in Cardiff, Wales and in Edinburgh, Scotland. Housekeeping at this hotel is very thorough at cleaning, as we didn’t feel any dust on the surfaces. My partner is blind and the first thing he does is touch the surfaces to get to know the layout of the room and he was impressed that tables, chairs & walls didn’t feel dusty. The housekeeping ladies always provided us with fresh towels and 2 bottles of water daily, as well as change the bed linen when requested. These ladies (day as well as evening housekeeping) are all lovely and friendly, requests for extra toilet paper, tissues, even slippers, toothbrush and toothpaste were promptly supplied with a smile. The housekeeping team at this hotel should be commended for keeping rooms/bathroom clean to a high standard. Reception: The ladies at reception Jess and other lady (who doesn’t wear a name badge) are efficient when checking people in however, they were not so friendly once you’ve checked in, they both came across as cold, sourpusses. Every day we went past reception and these 2 ladies never smiled or said hello. Once we initiated a hello and got a forced response. The male reception staff at night and on the days when the ladies were off are much better as they always greeted people as they walked past reception. Location: This hotel is perfectly located as it is close to all the restaurants in the Southbank and there’s lots to choose from. It is also about 2 mins walk to Goodwill bridge which connects to the Botanical Gardens. From this hotel everything is within walking distance, we walked to Queen Street shopping mall daily and it took us about 10 mins via Southbank parklands and crossing the bridge. We are not super fast walkers but we found everything in close proximity to this hotel. We will definitely stay at this hotel again when we return to Australia next year.