Hotel berhampiran The Enchanted Garden, Brisbane

We stayed here the night before leaving on a cruise that was leaving from the International Cruise Terminal. The main reason we chose this hotel was its close proximity to Roma Street Station as we caught the train from the airport. While it is close to the train station it is located at the top of a reasonable hill and it took a bit of effort to navigate the way to the top, apart from the effort. Several escalators/lifts and then a steep path with no real directions on which way to go. I thought I would be able to see the hotel to give me an idea which way but had to resort to Google Maps to find the way. Unfortunately we were on an early flight into Brisbane so as it was 09:30AM I was not expecting our room to be ready but just needed to store our bags so we good do some exploring. As expected, our room was not ready but the guy behind the counter checked me in, stored our bags and advised that the hotel was busy and our room would not be ready until about 02:00PM. No worries we will be back. We arrived back at 01:00PM and our room was still not ready and waited in the foyer till 02:00PM as previously discussed. Reception gave me our keys and we proceeded to our room on Level 1, or so I thought……..room card would not let me use the lift. Back to reception to have the card re-coded. On entry to our room, it was reasonably spacious and looked clean and reasonably comfortable. Décor a bit dated, but functional. We had a rather large balcony but we could not use it as there was no furniture so the balcony was wasted. Bathroom was small but functional, bit dated but appeared clean. It was only after we used the toilet several times that we noticed water on the floor. We ignored it for quite a while as we thought we had spilt water on the floor but it was not till the next morning that I realised it was coming from under the toilet. I reported it to reception on checkout. As we were tired from our early start we chose to order room service. While we knew how much it was going to cost it was very expensive. Two hamburgers and chips over $70. A bit steep, but as we were so tired we paid so we did not have to go out. The hamburgers were good by the way, but still way too expensive. Overall, this hotel was OK, but the room was supposed to be a superior room. OK. I would hate to be in a Standard Room………..as the room was pretty average for a Superior. After reading some of the other reviews the price we paid was fair and the location is good, just not when you have to push two big suitcases that we were taking on a cruise up the hill from the station. PS. It cost us $73 in the taxi to get to the Cruise Terminal.

The Soho Hotel in Brisbane is definitely great value for what you pay. The rooms might be a bit small, but they've got everything you need: a fridge, desk, comfy bed, and a decent bathroom. It's also nice and quiet. Having the free city bus right outside is a huge plus. No lift, which was a bit of a hassle for me with my back issue, but that's on me to check next time. The hosts are top-notch – super friendly and welcoming, probably the best we've met during our three months of travel. Considering the price, you're getting a lot for your money here.

Nice new hotel, recommend it to my friends. People are nice to help. Lots guests but still managed well. Few safeguards at front door, that’s not usual in AUS hotels, but good.

Room is cleaned everyday. Not possible to check in early and at 2pm there would be a long queue at the reception and it goes all the way till the entrance. Calls to Recep takes very long to be answered. I requested for a 30mins late check out but the cleaner opened the door and came in even before my check out timing. Cleaner came knocking again awhile later and Recep also called me prior to me leaving the room even though I had already informed I will be coming down 30mins late. Hotel is located beside a pub so expect that it may be noisy on a Saturday night.

This hotel is just a 5 min walk to the Queen Street Mall and also very close to the Treasury ******. I arrived at about 2:00pm (the set check inn time), but a large tour group was also trying to check inn. So I let my luggage and came back latter. My room was located on Level 12, and at the back of the building. As the hotel is opposite a construction site, it was wise to have a room facing the back of this building. The view is nothing exceptional - just a small courtyard with taller buildings surrounding the hotel. The room was very spacious with a comfortable sofa-chair and lamp to view the TV (from a distance). The internet was hit and miss. There are two connections. One free with lower internet speeds and another network for $5 with higher speeds. I was given access to the higher speed network for free when visiting the reception for voucher. Some times the internet connection was exceptional but often it dropped out and you have to reconnect several times. The bathroom was very modern and shower was fulled enclosed with glass door, rather than a shower curtain. However, note there are two issues with the bathroom. The toilet is not accustomed too much paper, and was often blocked. (fortunately there is bathroom brush provided to unblock the toilet). Secondly, there seems to be some problem with the drain under the sink, that was letting water in to the bathroom floor. Hap to mop up the wet floors, using towels, which I put over the drain. Despite these problems, I would still recommend this hotel. It represents good value for money in a prime location.

Booked 2 bedroom apartment but was given 3 bedrooms instead. King size bed and single bedded rooms have windows, queen size bed without windows. All rooms have air conditioning. Room allocated didnt have a proper dining area, had 3 bar chairs with a small area. Took turns to have our meals. Sofa was great with recliners but too small for family of 4. Bread toaster and all appliances were clean and in order. Short walk to Botanic gardens, Queen Street mall and we were able to walk to South Bank. Free Cityhopper ferries at Riverside Terminal which is within walking distance too. Encountered an usual foggy morning and a fascinating view! Overall a great stay!

I arrived early for check in with confirmation in writing that early check in was available. Had stayed here another time 3yrs prior and although not perfect it was a nice hotel for an overnight stay.....not this time..... Reception just said NO you will have to wait as not cleaned yet), while chatting to his mate. Made me sit for 4hrs on verandah . Put me a double room in an evacuation impossible corridor, without requested balcony, room did have cockroaches, power points out of walls that burnt appliances. Room booked was a single with air con and bathroom and balcony that I knew were closer to exit. Hotel full of permanent residents that liked to scream and rant down the halls all night, destroy property and try to bum anything from cigarettes to money off you constantly. Rubbish bins overflowing and syringes kept appearing in the overflowing bin and not a fan to be seen. Fill out covid form and lots of pictures but no hand sanitisers anywhere and if contactless is throwing the keys on the counter than yeah contactless. I would class this Hotel as an asylum more than accommodation and they had the nerve to demand payment upfront for the most terrifying 20hrs I have ever encountered. Spend your money elsewhere and go to a decent hotel...I will be.

Nice and tidy , with coffee shop , cafes and convenience store around . Easy to find , good for family and friends

What fantastic spot for a city break. Such a good location and beautiful rooms. The added bonus of a rooftop pool, sauna and steam room made our girls trip complete. We were spoilt for choice for dinning options in the complex. Highly recommended and I'll definitely be back

I had the BEST stay here! Over the last few weeks I’ve stayed in a few hotels in the Gold Coast & Sunshine Coast before getting to Brisbane. My 2 night stay at The Brook was the best so far! The room was so nice & clean, the staff were warm, friendly & helpful. The food at the restaurant was delish & the little extra’s were such a nice touch & so appreciated. There was a complimentary drink offered for the restaurant, a 10% discount on food, nice bottle of red wine in the room, and in the bathroom there was double the toiletries (which was so good because you know 1 of those tiny bottles of shower gel is never enough). They even gave me a late check out at no extra charge. Gemma & Emma in the restaurant/bar were so helpful, kind & down to earth. And the tree! The tree covered in fairy lights was the highlight. Overall, I can not fault it!! It was amazing & I would definitely stay again!