Pengguna Tetamu
4 Mac 2024
Generally our rooms were clean and provided everything we needed. We had problems with both check in and checkout, every time we needed to interact with staff they didn’t provide a good level of service. On checkin it states you can check in your room at 3, and in some cases if they have rooms available you can check in as early as 11. When me and all my friends turned up a little before 3 I was told my room might be an hours wait to be ready, I would need to wait. After waiting 30 mins in the bar area we asked again as we had plans for the afternoon and needed to get ready, the staff weren’t very receptive but we finally got our room. Some of my other friends waited another 45 mins to get their room, with no compensation for the wait, just being asked to hang around in reception and no apologise for this. On the morning we were meant to be checking out, we checked that checkout was at 12 and headed out for the morning, leaving bags in rooms so we didn’t need to drag these around with us. We returned to the hotel at 11:30 to find none of our key cards worked for our rooms, requiring us to go back to reception, to which they tried to say it was our fault and that the key cards automatically get deactivated, to which we asked why they had been deactivated before 12 if checkout is 12, they couldn’t answer. It took some of us two trips to reception or sweet talking the cleaners to get into our rooms and grab our bags just to leave.
Terjemah