Hotel berhampiran Cernovice Jewish Memorial, Brno

Advantages - location - pretty close to the city center, good calm area - small hotel – not too many guests - cozy rooms - decent breakfasts – for its price - friendly personnel trying to help in any situation Drawbacks - “tired” interiors – it seems like most of the rooms require some renovation - problems with AC which was critical for us in Brno in June (30+ C outside) - lack of flexibility from the hotel’s management side I need to explain 2 last points. We were in Brno in June 2023 because of health treatment and didn’t know how long it would last, so we booked 6 non-refundable days in this hotel. We specifically chose hotel, not Airbnb, because we were familiar with local summer and wanted to have a room with AC. However, when we checked-in, it turned out that AC in our room doesn’t work which we hadn’t being told. Then it turned out that there was a big ACs replacement in the hotel at that time (without any notification during or after booking). We managed to get another room on the second night, and at the same got information from the clinic that we may go home after day 3. Via Booking we asked for partial refund because of the inconveniences with AC and partly because we checked-out after 3 nights while paid for 6. After that , I experienced 3 or 4 months (!!) of correspondence with Booking and the hotel management which from the very beginning was ready to refund but always had some technical problems, and in the end just disappeared. Lot of waisted time. Strongly do not recommend, as, unfortunately, with all the advantages I mentioned above , general impression is negative.

Modern hotel, quiet rooms, great breakfast, and VERY close to the downtown squares. What more can you ask for? Staff was helpful with any questions we had. If I had the opportunity to travel to Brno, again, we would definitely stay here! Thank you for a wonderful experience.

Allora, l'esperienza è stata nel complesso positiva. Ritengo il prezzo un po' alto per i servizi offerti, dato che i bagni sono in comune per tutto il piano, e che le finestre sono sottili quindi c'è molto rumore dato che si trova vicino la stazione. Comunque, vantaggi: letti con tenda per provacy, ogni posto ha il suo armadietto (non serve lucchetto, hanno le chiavi loro ed è un servizio gratuito, ma è largo abbastanza da farci entrare giusto uno zaino non troppo pieno), cassaforte, luce personale e presa per caricare. È bello il design e l'arredamento. Inoltre sono flessibili con il check-in e danno istruzioni chiare in caso di check-in dopo le 21:00. E custodiscono gratis il tuo bagaglio se rimani in zona oltre il checkout . Letti comodi, passano ogni giorno a rifarli e a sistemare. Colazione 5€ al giorno Hanno proposte di cibo e bevande. Staff socievole e disponibile.

Summary of the feedback that I also shared with hotel directly: Hi, I have left very disappointed after my last visit to the hotel and would not be returning as a result. I arrived with my mum after a long journey, I came to Reception and there were two people at Reception desk when I arrived. One receptionist lady was already serving a couple - there was some sort of an issue with their booking. There was another gentleman who was busy walking around / doing something - I walked up to him, thinking he may check me in. He completely did not acknowledge me (he could clearly see I was there so at least say sorry, I can't help you, my colleague will...) so then I walked back to the Reception lady and waited until she resolved the customers she was dealing with. In the meantime, another couple arrived (well after me) and then the Receptionist lady waved at her colleague, I assume asking him to help her and he went and approached / started checking in the couple who came after me - without even looking at me or acknowledging me. I was brought up to be more polite than that, so didn't want to cause any drama or confrontation at that point but clearly, this was very poor service. Not only did the gentleman at Reception handle this very poorly, but also his colleague, who saw I have been queuing, could have pointed out that I am due next. Anyway - considering this is not a cheap hotel at all, I would expect at least half decent level of service. I definitely did not receive it.

Bardzo przyzwoity hotel położony w idealnym miejscu (centrum Starego Miasta), z którego wszędzie jest blisko. Plusem jest możliwość bezpośredniego podjechania pod wejście hotelu, co nie jest takie oczywiste w przypadku innych tego rodzaju obiektów znajdujących się w sąsiedztwie, ze względu na pieszą strefę, do której wjazd jest bardzo utrudniony, a niekiedy niemożliwy. Pokój utrzymany w standardzie z lat '20 ubiegłego wieku. Wygodny, podobnie jak łóżko z dość twardym materacem. Śniadania na bardzo przyzwoitym poziomie. Miła i pomocna obsługa. Można żałować, że hotel nie dysponuje dużym parkingiem na miejscu, lecz odprowadza auta do garażu, ale ma to też plusy, ponieważ auto wraca czyste i jest dostępne bez większych problemów - wystarczy poprosić obsługę i po paru minutach samochód jest gotowy do odbioru. W dniu wyjazdu samochód miałem podstawiony bez uprzedniej prośby, więc też miło. Wokół dużo ciekawy i historycznych atrakcji, więc miejsce jest godne polecenia.

The Royal Ricc is centred right in the heart of Brno just off Zelny Trh (Vegetable Market). Both cathedral and castle are within easy walking distance as is the railway station. The reception area has a fine vaulted ceiling - setting the tone of the historic rooms above. I had a spacious front facing room - with painted ceiling overlooking the street and an outside bar opposie, I was worried about street noise late at night -but the sound proofing is very effective as I heard no outside noise. The bed was very comfortable and the en suite bathroom (with bath) was great. Breakfast is standard buffet fare - more than enough to set me up for the day. Disliked · more plugs in the room, and the lighting could be better if you wanted to ead for a long time (but why would you as the city is fanastic)

Nice location with a nearby tram that gets you to the old town in 10 min. Špilberk castle can be seen from the balcony. Free parking on the street. Good dinner menu on Christmas at the restaurant.

We had booked a room for three adult people. When we got there, there was only one prepared bed with only one duvet! We talked to a woman in the reception, and it is by far the worst hotel service we have ever experienced! At this point it was almost midnight and the response we got was that she did not know where the bedding and sheets were kept. She had us follow her and after a while she found only one duvet and one sheet for this duvet. She handed it to us like so, not prepared, and when asked she said to us: “Does it look like I do that type of work here?”. After this we went back to the reception as this was completely unacceptable treatment from a receptionist at a well known hotel chain. She was not solution oriented AT ALL. She told us there were not any other available rooms. She never apologized. She would not give her full name , and said that she was quitting her job here. She told us she hade never been in this type of situation before. She told us she had no one to ask for help and that the people who work here during the day, and who would know where the bedding we needed were, were not here at this time of the day. She told us she was not hiding the bedding from us, that she sincerely did not know where it was. We did not get the room prepared as we had booked it. She even asked us what WE (!!) thought she should do. She said that the only option she saw was to give us back our money and that we could leave the hotel, at 00:30 at night (!!!!). Outrageous!!! We were all so dumbfounded and shocked by this completely unacceptable way of treating your clients that we absolutely considered to pack up and leave. After some time of talking and being dumbfounded by this TERRIBLE service she suddenly said the she could separate us and give us one more room. We accepted this and that was it. We are going to take action after this and call the director of the hotel and tell him about this experience. This is the absolute worst service experience we have ever experienced. COMPLETELY UNACCEPTABLE! And SHOCKING as this is a known hotel chain with great reviews! I am still lost for words, as I also was after talking to that terrible employee with no service skills to say the least.

This is a new and clean hotel. However was very basic. The staff were very good and concerned about any issues we might have had. This is basically a roadside hotel at a truck stop that truckers use. A good hotel if your on the road for a long time and just need a place to rest. It really wasn’t the best for the vacation traveler. Our experience was a check in of 45 minutes due to real bad timing…was in line behind a dozen truckers and there was only one attendant. Also the included breakfast was sub par.