Hotel berhampiran Dub Troják, Brno

Summary of the feedback that I also shared with hotel directly: Hi, I have left very disappointed after my last visit to the hotel and would not be returning as a result. I arrived with my mum after a long journey, I came to Reception and there were two people at Reception desk when I arrived. One receptionist lady was already serving a couple - there was some sort of an issue with their booking. There was another gentleman who was busy walking around / doing something - I walked up to him, thinking he may check me in. He completely did not acknowledge me (he could clearly see I was there so at least say sorry, I can't help you, my colleague will...) so then I walked back to the Reception lady and waited until she resolved the customers she was dealing with. In the meantime, another couple arrived (well after me) and then the Receptionist lady waved at her colleague, I assume asking him to help her and he went and approached / started checking in the couple who came after me - without even looking at me or acknowledging me. I was brought up to be more polite than that, so didn't want to cause any drama or confrontation at that point but clearly, this was very poor service. Not only did the gentleman at Reception handle this very poorly, but also his colleague, who saw I have been queuing, could have pointed out that I am due next. Anyway - considering this is not a cheap hotel at all, I would expect at least half decent level of service. I definitely did not receive it.

Perfekte Lage um die Innenstadt zu erkunden. Personal war freundlich. Zimmer waren modern mit guter Klimaanlage und das größte und bequemste Bett dass ich jemals in einem Hotel gefunden hab. Frühstück war ausreichend. Nicht überwältigend aber für den Start in den Tag mehr als ok. Kaution bei 3 Nächte mit über 400 Euro doch recht hoch. zu beachten wenn man mit dem Auto anreist. Öffentlich Parken vor Ort war nicht möglich und die Parkpreise des Hotels sind doch relativ hoch, auch im Umfeld Zone A und B sind die Preise für Parken nicht grade billig. Am Samstag und Sonntag ist Parken in Zone B aber kostenlos, das hat für uns das Problem zufriedenstellend gelöst. An und für sich ein sehr schönes Hotel dass seinen Sternen durchaus gerecht wird.

The Royal Ricc is centred right in the heart of Brno just off Zelny Trh (Vegetable Market). Both cathedral and castle are within easy walking distance as is the railway station. The reception area has a fine vaulted ceiling - setting the tone of the historic rooms above. I had a spacious front facing room - with painted ceiling overlooking the street and an outside bar opposie, I was worried about street noise late at night -but the sound proofing is very effective as I heard no outside noise. The bed was very comfortable and the en suite bathroom (with bath) was great. Breakfast is standard buffet fare - more than enough to set me up for the day. Disliked · more plugs in the room, and the lighting could be better if you wanted to ead for a long time (but why would you as the city is fanastic)

Bardzo przyzwoity hotel położony w idealnym miejscu (centrum Starego Miasta), z którego wszędzie jest blisko. Plusem jest możliwość bezpośredniego podjechania pod wejście hotelu, co nie jest takie oczywiste w przypadku innych tego rodzaju obiektów znajdujących się w sąsiedztwie, ze względu na pieszą strefę, do której wjazd jest bardzo utrudniony, a niekiedy niemożliwy. Pokój utrzymany w standardzie z lat '20 ubiegłego wieku. Wygodny, podobnie jak łóżko z dość twardym materacem. Śniadania na bardzo przyzwoitym poziomie. Miła i pomocna obsługa. Można żałować, że hotel nie dysponuje dużym parkingiem na miejscu, lecz odprowadza auta do garażu, ale ma to też plusy, ponieważ auto wraca czyste i jest dostępne bez większych problemów - wystarczy poprosić obsługę i po paru minutach samochód jest gotowy do odbioru. W dniu wyjazdu samochód miałem podstawiony bez uprzedniej prośby, więc też miło. Wokół dużo ciekawy i historycznych atrakcji, więc miejsce jest godne polecenia.

Advantages - location - pretty close to the city center, good calm area - small hotel – not too many guests - cozy rooms - decent breakfasts – for its price - friendly personnel trying to help in any situation Drawbacks - “tired” interiors – it seems like most of the rooms require some renovation - problems with AC which was critical for us in Brno in June (30+ C outside) - lack of flexibility from the hotel’s management side I need to explain 2 last points. We were in Brno in June 2023 because of health treatment and didn’t know how long it would last, so we booked 6 non-refundable days in this hotel. We specifically chose hotel, not Airbnb, because we were familiar with local summer and wanted to have a room with AC. However, when we checked-in, it turned out that AC in our room doesn’t work which we hadn’t being told. Then it turned out that there was a big ACs replacement in the hotel at that time (without any notification during or after booking). We managed to get another room on the second night, and at the same got information from the clinic that we may go home after day 3. Via Booking we asked for partial refund because of the inconveniences with AC and partly because we checked-out after 3 nights while paid for 6. After that , I experienced 3 or 4 months (!!) of correspondence with Booking and the hotel management which from the very beginning was ready to refund but always had some technical problems, and in the end just disappeared. Lot of waisted time. Strongly do not recommend, as, unfortunately, with all the advantages I mentioned above , general impression is negative.

This hotel is a vacation paradise!! So many beautiful things in the area, a beautiful park, excellent restaurants. Accessibility to the center is also excellent. The rooms are nicely arranged and the staff is more than friendly! The food is excellent and I have never seen so many choices of excellent food at breakfast in any hotel!!! Stay as you are always positive and smiling and I believe that your guests will come back with the same joy as me!!! Thank you very much team Cosmopolitan, it was a great experience!!

Allora, l'esperienza è stata nel complesso positiva. Ritengo il prezzo un po' alto per i servizi offerti, dato che i bagni sono in comune per tutto il piano, e che le finestre sono sottili quindi c'è molto rumore dato che si trova vicino la stazione. Comunque, vantaggi: letti con tenda per provacy, ogni posto ha il suo armadietto (non serve lucchetto, hanno le chiavi loro ed è un servizio gratuito, ma è largo abbastanza da farci entrare giusto uno zaino non troppo pieno), cassaforte, luce personale e presa per caricare. È bello il design e l'arredamento. Inoltre sono flessibili con il check-in e danno istruzioni chiare in caso di check-in dopo le 21:00. E custodiscono gratis il tuo bagaglio se rimani in zona oltre il checkout . Letti comodi, passano ogni giorno a rifarli e a sistemare. Colazione 5€ al giorno Hanno proposte di cibo e bevande. Staff socievole e disponibile.

I booked an executive room with balcony. It says online that there was airconditioning which was the reason why I booked this studio type room since that week Czech was at its 30+° the entire week. We arrived around 7pm and head straight to their restaurant so we only checked the aircon when we came back to the room. It was not working. We asked for help and the receptionist dont know how to help us too. I was taking hormone medication that really heats up my body inducing a premenauposal state hence why I needed aircon badly. It was too late to pack up and looked for another hotel coz we were so exhausted so I tried to sleep with the fan which was not enough since it was hotter at night. Did not get enough sleep, was awoken a lot of times. At theck out I asked for compensation,which was a headache in negotiating, I even asked if they could just price the room same as the standard room and give me a refund but Supervisor wanted to use the price for the following day which was even higher than what we paid so there was no refund. They offered 10% discount but only to be redeemed when we stay another night. So ridiculous management. Then they also asked to deposit the same amount we paid online upon check in and it has been two weeks now and the money has not been refunded. They only tell me to chase my bank but I already have and said Efi hotel has not issued any refund. Was very stressed and not worth staying!

This is a new and clean hotel. However was very basic. The staff were very good and concerned about any issues we might have had. This is basically a roadside hotel at a truck stop that truckers use. A good hotel if your on the road for a long time and just need a place to rest. It really wasn’t the best for the vacation traveler. Our experience was a check in of 45 minutes due to real bad timing…was in line behind a dozen truckers and there was only one attendant. Also the included breakfast was sub par.