Hotel berhampiran HaDivadlo, Brno

Perfekte Lage um die Innenstadt zu erkunden. Personal war freundlich. Zimmer waren modern mit guter Klimaanlage und das größte und bequemste Bett dass ich jemals in einem Hotel gefunden hab. Frühstück war ausreichend. Nicht überwältigend aber für den Start in den Tag mehr als ok. Kaution bei 3 Nächte mit über 400 Euro doch recht hoch. zu beachten wenn man mit dem Auto anreist. Öffentlich Parken vor Ort war nicht möglich und die Parkpreise des Hotels sind doch relativ hoch, auch im Umfeld Zone A und B sind die Preise für Parken nicht grade billig. Am Samstag und Sonntag ist Parken in Zone B aber kostenlos, das hat für uns das Problem zufriedenstellend gelöst. An und für sich ein sehr schönes Hotel dass seinen Sternen durchaus gerecht wird.

A little lacking in personality. The rooms were clean and comfortable enough. Breakfast was good. The best thing about this hotel was their recommendation for Susie Restaurant, just a block away Best steak I've had for a long time and at a great price.

Hotel facile da raggiungere. Prossimo al centro città. Colazione discreta. Note negative: parcheggio piccolo. Check in lento

the location was quite far away from the centre and some utensils were missing, but the room was huge and the overall package was quite comfy.

We are a family of refugees from Ukraine. Upon arrival in Brno, we were lucky enough to spend a week in this lovely hotel! We had a cat and a dog with us, and fortunately, pets are allowed at this hotel. The rooms are very clean, comfortable and spacious. There is everything necessary for a comfortable stay. Very large and comfortable beds, huge TV, balcony, bathroom… Delicious breakfasts and not only! But especially we want to note and thank the staff of the hotel. Absolutely all very polite and nice people! Waiters, maids, administrators, managers. Everyone! Separately, we want to thank the general manager, who helped us several times in solving some issues. The receptionist girl who helped organize transport for us. The waiter who always smiled and treated the kids (and us) with goodies. You all are super! Thank you a lot! We really hope to live in your hotel again, but not as refugees, but as guests. :-) Prosperity to you and all the best!

We stayed for one night in the room 325. Very decent rooms: everything was clean, spacious rooms with a great wifi signal. Special thanks for a fan that made our night fresher 🙂 it was also quiet which was important Also breakfasts were diverse and actually tasty 👍

We had booked a room for three adult people. When we got there, there was only one prepared bed with only one duvet! We talked to a woman in the reception, and it is by far the worst hotel service we have ever experienced! At this point it was almost midnight and the response we got was that she did not know where the bedding and sheets were kept. She had us follow her and after a while she found only one duvet and one sheet for this duvet. She handed it to us like so, not prepared, and when asked she said to us: “Does it look like I do that type of work here?”. After this we went back to the reception as this was completely unacceptable treatment from a receptionist at a well known hotel chain. She was not solution oriented AT ALL. She told us there were not any other available rooms. She never apologized. She would not give her full name , and said that she was quitting her job here. She told us she hade never been in this type of situation before. She told us she had no one to ask for help and that the people who work here during the day, and who would know where the bedding we needed were, were not here at this time of the day. She told us she was not hiding the bedding from us, that she sincerely did not know where it was. We did not get the room prepared as we had booked it. She even asked us what WE (!!) thought she should do. She said that the only option she saw was to give us back our money and that we could leave the hotel, at 00:30 at night (!!!!). Outrageous!!! We were all so dumbfounded and shocked by this completely unacceptable way of treating your clients that we absolutely considered to pack up and leave. After some time of talking and being dumbfounded by this TERRIBLE service she suddenly said the she could separate us and give us one more room. We accepted this and that was it. We are going to take action after this and call the director of the hotel and tell him about this experience. This is the absolute worst service experience we have ever experienced. COMPLETELY UNACCEPTABLE! And SHOCKING as this is a known hotel chain with great reviews! I am still lost for words, as I also was after talking to that terrible employee with no service skills to say the least.

Nice hotel with really great breakfast (a lot of food and different kinds of food, drinks, cakes), room looks nice but everage, nothing special but it is only my opinion. We had air condition in the room but it didn't work and nobody told us on the reception automatically during checkin that air condition is for additional cost. So we had it but we thought that is broken and for one night we was lazy at night to go report it. But anyway room with aircondition turned off/deactivated. Room is expensive and people need to pay more for activation something what is in room, a little funny like bad joke. For me room prize and quality 3,5 and breakfast 5. It is close to tram stop(salina) so direct way to city center is good. Big plus is free parking in front of hotel.