Hotel berhampiran Hurricane, Brno

We had booked a room for three adult people. When we got there, there was only one prepared bed with only one duvet! We talked to a woman in the reception, and it is by far the worst hotel service we have ever experienced! At this point it was almost midnight and the response we got was that she did not know where the bedding and sheets were kept. She had us follow her and after a while she found only one duvet and one sheet for this duvet. She handed it to us like so, not prepared, and when asked she said to us: “Does it look like I do that type of work here?”. After this we went back to the reception as this was completely unacceptable treatment from a receptionist at a well known hotel chain. She was not solution oriented AT ALL. She told us there were not any other available rooms. She never apologized. She would not give her full name , and said that she was quitting her job here. She told us she hade never been in this type of situation before. She told us she had no one to ask for help and that the people who work here during the day, and who would know where the bedding we needed were, were not here at this time of the day. She told us she was not hiding the bedding from us, that she sincerely did not know where it was. We did not get the room prepared as we had booked it. She even asked us what WE (!!) thought she should do. She said that the only option she saw was to give us back our money and that we could leave the hotel, at 00:30 at night (!!!!). Outrageous!!! We were all so dumbfounded and shocked by this completely unacceptable way of treating your clients that we absolutely considered to pack up and leave. After some time of talking and being dumbfounded by this TERRIBLE service she suddenly said the she could separate us and give us one more room. We accepted this and that was it. We are going to take action after this and call the director of the hotel and tell him about this experience. This is the absolute worst service experience we have ever experienced. COMPLETELY UNACCEPTABLE! And SHOCKING as this is a known hotel chain with great reviews! I am still lost for words, as I also was after talking to that terrible employee with no service skills to say the least.

Perfekte Lage um die Innenstadt zu erkunden. Personal war freundlich. Zimmer waren modern mit guter Klimaanlage und das größte und bequemste Bett dass ich jemals in einem Hotel gefunden hab. Frühstück war ausreichend. Nicht überwältigend aber für den Start in den Tag mehr als ok. Kaution bei 3 Nächte mit über 400 Euro doch recht hoch. zu beachten wenn man mit dem Auto anreist. Öffentlich Parken vor Ort war nicht möglich und die Parkpreise des Hotels sind doch relativ hoch, auch im Umfeld Zone A und B sind die Preise für Parken nicht grade billig. Am Samstag und Sonntag ist Parken in Zone B aber kostenlos, das hat für uns das Problem zufriedenstellend gelöst. An und für sich ein sehr schönes Hotel dass seinen Sternen durchaus gerecht wird.

Bardzo przyzwoity hotel położony w idealnym miejscu (centrum Starego Miasta), z którego wszędzie jest blisko. Plusem jest możliwość bezpośredniego podjechania pod wejście hotelu, co nie jest takie oczywiste w przypadku innych tego rodzaju obiektów znajdujących się w sąsiedztwie, ze względu na pieszą strefę, do której wjazd jest bardzo utrudniony, a niekiedy niemożliwy. Pokój utrzymany w standardzie z lat '20 ubiegłego wieku. Wygodny, podobnie jak łóżko z dość twardym materacem. Śniadania na bardzo przyzwoitym poziomie. Miła i pomocna obsługa. Można żałować, że hotel nie dysponuje dużym parkingiem na miejscu, lecz odprowadza auta do garażu, ale ma to też plusy, ponieważ auto wraca czyste i jest dostępne bez większych problemów - wystarczy poprosić obsługę i po paru minutach samochód jest gotowy do odbioru. W dniu wyjazdu samochód miałem podstawiony bez uprzedniej prośby, więc też miło. Wokół dużo ciekawy i historycznych atrakcji, więc miejsce jest godne polecenia.

First of all, an exceptional hotel in Brno near the center!! One of the most beautiful experiences, thank you very much! We were celebrating our birthday with a friend and the staff was so kind that they prepared a bottle of wine and rose leaves for us in our room. It was really wonderful and we thank you very much!!!! The breakfasts are absolutely amazing, there is so much choice that we didn't know what to choose first. The staff at the reception were very nice and friendly, they helped us in everything and gave us great tips on where to go to see all the beauties of Brno!

We are a family of refugees from Ukraine. Upon arrival in Brno, we were lucky enough to spend a week in this lovely hotel! We had a cat and a dog with us, and fortunately, pets are allowed at this hotel. The rooms are very clean, comfortable and spacious. There is everything necessary for a comfortable stay. Very large and comfortable beds, huge TV, balcony, bathroom… Delicious breakfasts and not only! But especially we want to note and thank the staff of the hotel. Absolutely all very polite and nice people! Waiters, maids, administrators, managers. Everyone! Separately, we want to thank the general manager, who helped us several times in solving some issues. The receptionist girl who helped organize transport for us. The waiter who always smiled and treated the kids (and us) with goodies. You all are super! Thank you a lot! We really hope to live in your hotel again, but not as refugees, but as guests. :-) Prosperity to you and all the best!

The Royal Ricc is centred right in the heart of Brno just off Zelny Trh (Vegetable Market). Both cathedral and castle are within easy walking distance as is the railway station. The reception area has a fine vaulted ceiling - setting the tone of the historic rooms above. I had a spacious front facing room - with painted ceiling overlooking the street and an outside bar opposie, I was worried about street noise late at night -but the sound proofing is very effective as I heard no outside noise. The bed was very comfortable and the en suite bathroom (with bath) was great. Breakfast is standard buffet fare - more than enough to set me up for the day. Disliked · more plugs in the room, and the lighting could be better if you wanted to ead for a long time (but why would you as the city is fanastic)

Nice location with a nearby tram that gets you to the old town in 10 min. Špilberk castle can be seen from the balcony. Free parking on the street. Good dinner menu on Christmas at the restaurant.

Hotel facile da raggiungere. Prossimo al centro città. Colazione discreta. Note negative: parcheggio piccolo. Check in lento

We stayed for one night in the room 325. Very decent rooms: everything was clean, spacious rooms with a great wifi signal. Special thanks for a fan that made our night fresher 🙂 it was also quiet which was important Also breakfasts were diverse and actually tasty 👍