Hotel berhampiran Kostel Zvestovani Panny Marie, Brno

We had booked a room for three adult people. When we got there, there was only one prepared bed with only one duvet! We talked to a woman in the reception, and it is by far the worst hotel service we have ever experienced! At this point it was almost midnight and the response we got was that she did not know where the bedding and sheets were kept. She had us follow her and after a while she found only one duvet and one sheet for this duvet. She handed it to us like so, not prepared, and when asked she said to us: “Does it look like I do that type of work here?”. After this we went back to the reception as this was completely unacceptable treatment from a receptionist at a well known hotel chain. She was not solution oriented AT ALL. She told us there were not any other available rooms. She never apologized. She would not give her full name , and said that she was quitting her job here. She told us she hade never been in this type of situation before. She told us she had no one to ask for help and that the people who work here during the day, and who would know where the bedding we needed were, were not here at this time of the day. She told us she was not hiding the bedding from us, that she sincerely did not know where it was. We did not get the room prepared as we had booked it. She even asked us what WE (!!) thought she should do. She said that the only option she saw was to give us back our money and that we could leave the hotel, at 00:30 at night (!!!!). Outrageous!!! We were all so dumbfounded and shocked by this completely unacceptable way of treating your clients that we absolutely considered to pack up and leave. After some time of talking and being dumbfounded by this TERRIBLE service she suddenly said the she could separate us and give us one more room. We accepted this and that was it. We are going to take action after this and call the director of the hotel and tell him about this experience. This is the absolute worst service experience we have ever experienced. COMPLETELY UNACCEPTABLE! And SHOCKING as this is a known hotel chain with great reviews! I am still lost for words, as I also was after talking to that terrible employee with no service skills to say the least.

Nice location with a nearby tram that gets you to the old town in 10 min. Špilberk castle can be seen from the balcony. Free parking on the street. Good dinner menu on Christmas at the restaurant.

Modern hotel, quiet rooms, great breakfast, and VERY close to the downtown squares. What more can you ask for? Staff was helpful with any questions we had. If I had the opportunity to travel to Brno, again, we would definitely stay here! Thank you for a wonderful experience.

We are a family of refugees from Ukraine. Upon arrival in Brno, we were lucky enough to spend a week in this lovely hotel! We had a cat and a dog with us, and fortunately, pets are allowed at this hotel. The rooms are very clean, comfortable and spacious. There is everything necessary for a comfortable stay. Very large and comfortable beds, huge TV, balcony, bathroom… Delicious breakfasts and not only! But especially we want to note and thank the staff of the hotel. Absolutely all very polite and nice people! Waiters, maids, administrators, managers. Everyone! Separately, we want to thank the general manager, who helped us several times in solving some issues. The receptionist girl who helped organize transport for us. The waiter who always smiled and treated the kids (and us) with goodies. You all are super! Thank you a lot! We really hope to live in your hotel again, but not as refugees, but as guests. :-) Prosperity to you and all the best!

First of all, an exceptional hotel in Brno near the center!! One of the most beautiful experiences, thank you very much! We were celebrating our birthday with a friend and the staff was so kind that they prepared a bottle of wine and rose leaves for us in our room. It was really wonderful and we thank you very much!!!! The breakfasts are absolutely amazing, there is so much choice that we didn't know what to choose first. The staff at the reception were very nice and friendly, they helped us in everything and gave us great tips on where to go to see all the beauties of Brno!

We stayed for one night in the room 325. Very decent rooms: everything was clean, spacious rooms with a great wifi signal. Special thanks for a fan that made our night fresher 🙂 it was also quiet which was important Also breakfasts were diverse and actually tasty 👍

Nice hotel with really great breakfast (a lot of food and different kinds of food, drinks, cakes), room looks nice but everage, nothing special but it is only my opinion. We had air condition in the room but it didn't work and nobody told us on the reception automatically during checkin that air condition is for additional cost. So we had it but we thought that is broken and for one night we was lazy at night to go report it. But anyway room with aircondition turned off/deactivated. Room is expensive and people need to pay more for activation something what is in room, a little funny like bad joke. For me room prize and quality 3,5 and breakfast 5. It is close to tram stop(salina) so direct way to city center is good. Big plus is free parking in front of hotel.