Hotel berhampiran Park Legionářů, Brno

This hostel was a nightmare and believe me - I'm no princess and my expectations were low. Room was dirty with carpets that haven't seen vacuum cleaner for a long while. There was a fridge, but man, it was so disgusting. Showers were leaking, there was no place to put your stuff when you wash yourself, water in the sink was cold and there were no paper towels. Kitchen is equipped poorly. Wi-Fi didn't work. The worst part is that I haven't ever met so inconsiderate guests. There is something shady about this place. Drunk kids screaming in the middle of the night, people constantly slamming the door or a guy that was talking to someone on loudspeaker for 2 hours at midnight in the kitchen (?!) made sleeping impossible and a stay there unbearable. It's not hostel's fault, but it adds up to that poor experience and I think the lack of 24/7 reception doesn't help either. Everyone do what they want and don't care about anything. Also, so many people write that elevator was not working during their stay. It makes me think if it ever works? Anyway, it was out of order now as well. I wouldn't recommend it to anyone. And the price is not that great either, I've seen many cheaper and better places.

I booked an executive room with balcony. It says online that there was airconditioning which was the reason why I booked this studio type room since that week Czech was at its 30+° the entire week. We arrived around 7pm and head straight to their restaurant so we only checked the aircon when we came back to the room. It was not working. We asked for help and the receptionist dont know how to help us too. I was taking hormone medication that really heats up my body inducing a premenauposal state hence why I needed aircon badly. It was too late to pack up and looked for another hotel coz we were so exhausted so I tried to sleep with the fan which was not enough since it was hotter at night. Did not get enough sleep, was awoken a lot of times. At theck out I asked for compensation,which was a headache in negotiating, I even asked if they could just price the room same as the standard room and give me a refund but Supervisor wanted to use the price for the following day which was even higher than what we paid so there was no refund. They offered 10% discount but only to be redeemed when we stay another night. So ridiculous management. Then they also asked to deposit the same amount we paid online upon check in and it has been two weeks now and the money has not been refunded. They only tell me to chase my bank but I already have and said Efi hotel has not issued any refund. Was very stressed and not worth staying!

Summary of the feedback that I also shared with hotel directly: Hi, I have left very disappointed after my last visit to the hotel and would not be returning as a result. I arrived with my mum after a long journey, I came to Reception and there were two people at Reception desk when I arrived. One receptionist lady was already serving a couple - there was some sort of an issue with their booking. There was another gentleman who was busy walking around / doing something - I walked up to him, thinking he may check me in. He completely did not acknowledge me (he could clearly see I was there so at least say sorry, I can't help you, my colleague will...) so then I walked back to the Reception lady and waited until she resolved the customers she was dealing with. In the meantime, another couple arrived (well after me) and then the Receptionist lady waved at her colleague, I assume asking him to help her and he went and approached / started checking in the couple who came after me - without even looking at me or acknowledging me. I was brought up to be more polite than that, so didn't want to cause any drama or confrontation at that point but clearly, this was very poor service. Not only did the gentleman at Reception handle this very poorly, but also his colleague, who saw I have been queuing, could have pointed out that I am due next. Anyway - considering this is not a cheap hotel at all, I would expect at least half decent level of service. I definitely did not receive it.

Advantages - location - pretty close to the city center, good calm area - small hotel – not too many guests - cozy rooms - decent breakfasts – for its price - friendly personnel trying to help in any situation Drawbacks - “tired” interiors – it seems like most of the rooms require some renovation - problems with AC which was critical for us in Brno in June (30+ C outside) - lack of flexibility from the hotel’s management side I need to explain 2 last points. We were in Brno in June 2023 because of health treatment and didn’t know how long it would last, so we booked 6 non-refundable days in this hotel. We specifically chose hotel, not Airbnb, because we were familiar with local summer and wanted to have a room with AC. However, when we checked-in, it turned out that AC in our room doesn’t work which we hadn’t being told. Then it turned out that there was a big ACs replacement in the hotel at that time (without any notification during or after booking). We managed to get another room on the second night, and at the same got information from the clinic that we may go home after day 3. Via Booking we asked for partial refund because of the inconveniences with AC and partly because we checked-out after 3 nights while paid for 6. After that , I experienced 3 or 4 months (!!) of correspondence with Booking and the hotel management which from the very beginning was ready to refund but always had some technical problems, and in the end just disappeared. Lot of waisted time. Strongly do not recommend, as, unfortunately, with all the advantages I mentioned above , general impression is negative.

We had booked a room for three adult people. When we got there, there was only one prepared bed with only one duvet! We talked to a woman in the reception, and it is by far the worst hotel service we have ever experienced! At this point it was almost midnight and the response we got was that she did not know where the bedding and sheets were kept. She had us follow her and after a while she found only one duvet and one sheet for this duvet. She handed it to us like so, not prepared, and when asked she said to us: “Does it look like I do that type of work here?”. After this we went back to the reception as this was completely unacceptable treatment from a receptionist at a well known hotel chain. She was not solution oriented AT ALL. She told us there were not any other available rooms. She never apologized. She would not give her full name , and said that she was quitting her job here. She told us she hade never been in this type of situation before. She told us she had no one to ask for help and that the people who work here during the day, and who would know where the bedding we needed were, were not here at this time of the day. She told us she was not hiding the bedding from us, that she sincerely did not know where it was. We did not get the room prepared as we had booked it. She even asked us what WE (!!) thought she should do. She said that the only option she saw was to give us back our money and that we could leave the hotel, at 00:30 at night (!!!!). Outrageous!!! We were all so dumbfounded and shocked by this completely unacceptable way of treating your clients that we absolutely considered to pack up and leave. After some time of talking and being dumbfounded by this TERRIBLE service she suddenly said the she could separate us and give us one more room. We accepted this and that was it. We are going to take action after this and call the director of the hotel and tell him about this experience. This is the absolute worst service experience we have ever experienced. COMPLETELY UNACCEPTABLE! And SHOCKING as this is a known hotel chain with great reviews! I am still lost for words, as I also was after talking to that terrible employee with no service skills to say the least.

A little lacking in personality. The rooms were clean and comfortable enough. Breakfast was good. The best thing about this hotel was their recommendation for Susie Restaurant, just a block away Best steak I've had for a long time and at a great price.

Modern hotel, quiet rooms, great breakfast, and VERY close to the downtown squares. What more can you ask for? Staff was helpful with any questions we had. If I had the opportunity to travel to Brno, again, we would definitely stay here! Thank you for a wonderful experience.

This hotel is a vacation paradise!! So many beautiful things in the area, a beautiful park, excellent restaurants. Accessibility to the center is also excellent. The rooms are nicely arranged and the staff is more than friendly! The food is excellent and I have never seen so many choices of excellent food at breakfast in any hotel!!! Stay as you are always positive and smiling and I believe that your guests will come back with the same joy as me!!! Thank you very much team Cosmopolitan, it was a great experience!!