Hotel berhampiran Měsíční kašna, Brno

A little lacking in personality. The rooms were clean and comfortable enough. Breakfast was good. The best thing about this hotel was their recommendation for Susie Restaurant, just a block away Best steak I've had for a long time and at a great price.

Allora, l'esperienza è stata nel complesso positiva. Ritengo il prezzo un po' alto per i servizi offerti, dato che i bagni sono in comune per tutto il piano, e che le finestre sono sottili quindi c'è molto rumore dato che si trova vicino la stazione. Comunque, vantaggi: letti con tenda per provacy, ogni posto ha il suo armadietto (non serve lucchetto, hanno le chiavi loro ed è un servizio gratuito, ma è largo abbastanza da farci entrare giusto uno zaino non troppo pieno), cassaforte, luce personale e presa per caricare. È bello il design e l'arredamento. Inoltre sono flessibili con il check-in e danno istruzioni chiare in caso di check-in dopo le 21:00. E custodiscono gratis il tuo bagaglio se rimani in zona oltre il checkout . Letti comodi, passano ogni giorno a rifarli e a sistemare. Colazione 5€ al giorno Hanno proposte di cibo e bevande. Staff socievole e disponibile.

Modern hotel, quiet rooms, great breakfast, and VERY close to the downtown squares. What more can you ask for? Staff was helpful with any questions we had. If I had the opportunity to travel to Brno, again, we would definitely stay here! Thank you for a wonderful experience.

Advantages - location - pretty close to the city center, good calm area - small hotel – not too many guests - cozy rooms - decent breakfasts – for its price - friendly personnel trying to help in any situation Drawbacks - “tired” interiors – it seems like most of the rooms require some renovation - problems with AC which was critical for us in Brno in June (30+ C outside) - lack of flexibility from the hotel’s management side I need to explain 2 last points. We were in Brno in June 2023 because of health treatment and didn’t know how long it would last, so we booked 6 non-refundable days in this hotel. We specifically chose hotel, not Airbnb, because we were familiar with local summer and wanted to have a room with AC. However, when we checked-in, it turned out that AC in our room doesn’t work which we hadn’t being told. Then it turned out that there was a big ACs replacement in the hotel at that time (without any notification during or after booking). We managed to get another room on the second night, and at the same got information from the clinic that we may go home after day 3. Via Booking we asked for partial refund because of the inconveniences with AC and partly because we checked-out after 3 nights while paid for 6. After that , I experienced 3 or 4 months (!!) of correspondence with Booking and the hotel management which from the very beginning was ready to refund but always had some technical problems, and in the end just disappeared. Lot of waisted time. Strongly do not recommend, as, unfortunately, with all the advantages I mentioned above , general impression is negative.

I booked an executive room with balcony. It says online that there was airconditioning which was the reason why I booked this studio type room since that week Czech was at its 30+° the entire week. We arrived around 7pm and head straight to their restaurant so we only checked the aircon when we came back to the room. It was not working. We asked for help and the receptionist dont know how to help us too. I was taking hormone medication that really heats up my body inducing a premenauposal state hence why I needed aircon badly. It was too late to pack up and looked for another hotel coz we were so exhausted so I tried to sleep with the fan which was not enough since it was hotter at night. Did not get enough sleep, was awoken a lot of times. At theck out I asked for compensation,which was a headache in negotiating, I even asked if they could just price the room same as the standard room and give me a refund but Supervisor wanted to use the price for the following day which was even higher than what we paid so there was no refund. They offered 10% discount but only to be redeemed when we stay another night. So ridiculous management. Then they also asked to deposit the same amount we paid online upon check in and it has been two weeks now and the money has not been refunded. They only tell me to chase my bank but I already have and said Efi hotel has not issued any refund. Was very stressed and not worth staying!

Hotel facile da raggiungere. Prossimo al centro città. Colazione discreta. Note negative: parcheggio piccolo. Check in lento

This hotel is a vacation paradise!! So many beautiful things in the area, a beautiful park, excellent restaurants. Accessibility to the center is also excellent. The rooms are nicely arranged and the staff is more than friendly! The food is excellent and I have never seen so many choices of excellent food at breakfast in any hotel!!! Stay as you are always positive and smiling and I believe that your guests will come back with the same joy as me!!! Thank you very much team Cosmopolitan, it was a great experience!!

We had booked a room for three adult people. When we got there, there was only one prepared bed with only one duvet! We talked to a woman in the reception, and it is by far the worst hotel service we have ever experienced! At this point it was almost midnight and the response we got was that she did not know where the bedding and sheets were kept. She had us follow her and after a while she found only one duvet and one sheet for this duvet. She handed it to us like so, not prepared, and when asked she said to us: “Does it look like I do that type of work here?”. After this we went back to the reception as this was completely unacceptable treatment from a receptionist at a well known hotel chain. She was not solution oriented AT ALL. She told us there were not any other available rooms. She never apologized. She would not give her full name , and said that she was quitting her job here. She told us she hade never been in this type of situation before. She told us she had no one to ask for help and that the people who work here during the day, and who would know where the bedding we needed were, were not here at this time of the day. She told us she was not hiding the bedding from us, that she sincerely did not know where it was. We did not get the room prepared as we had booked it. She even asked us what WE (!!) thought she should do. She said that the only option she saw was to give us back our money and that we could leave the hotel, at 00:30 at night (!!!!). Outrageous!!! We were all so dumbfounded and shocked by this completely unacceptable way of treating your clients that we absolutely considered to pack up and leave. After some time of talking and being dumbfounded by this TERRIBLE service she suddenly said the she could separate us and give us one more room. We accepted this and that was it. We are going to take action after this and call the director of the hotel and tell him about this experience. This is the absolute worst service experience we have ever experienced. COMPLETELY UNACCEPTABLE! And SHOCKING as this is a known hotel chain with great reviews! I am still lost for words, as I also was after talking to that terrible employee with no service skills to say the least.

This is a new and clean hotel. However was very basic. The staff were very good and concerned about any issues we might have had. This is basically a roadside hotel at a truck stop that truckers use. A good hotel if your on the road for a long time and just need a place to rest. It really wasn’t the best for the vacation traveler. Our experience was a check in of 45 minutes due to real bad timing…was in line behind a dozen truckers and there was only one attendant. Also the included breakfast was sub par.