Hotel berhampiran BroadGrace Church, Broadland

Very nice hotel. We had a great couple of days. Upon arrival we were given a room upgrade. We stayed in a suite which was very comfortable and nice. The food in a restaurant was good although we had dinner only once. The spa was a nice treat, especially enjoyed the steam room.

We were delighted with this hotel. Parking with my blue badge was easy and close to reception. The staff were friendly and helpful. We were pleased with the layout and spaciousness of our room.Decor is good, and we had very pleasant meals in the conservatory. We are light eaters and found what we wanted by using the illustrated tablets provided by the staff. We did have a problem, though. As I was pleased with the service for the evening meals I left a tip each time and it was only after I checked the bill at home that I found gratuities had been added. We were not advised of this and saw no advice of it on the tablet menus. A shame - until then we were very happy. It doesn't stop us going again but we shall leave no tips!

For my wife’s 70th birthday party we made the arrangements with organiser Gillian at the Mercure hotel Norwich . She suggested that for 50+ guests the Presidential Suite would be ideal. The description given as to how the room and tables would be laid out was delivered perfectly. The food, considering it was mass catering was well above expectations. House wine on the tables was enjoyable and the serving and bar staff were efficient and helpful. All in all a great evening and at a reasonable cost.

Very good stay at the Holiday inn Express Norwich. The rooms and public areas are immaculate. Rooms are very well equipped with air con, walk in shower, ironing board, kettle etc. Had stayed several years ago but since then the hotel has been refurbished and given a more contemporary style in the rooms. The staff are professional and polite yet friendly. Would highly recommend if staying in the area and we will certainly stay again.

A really great find. Predominately went to watch the football and the managers and staff accommodated us by the big screen and organised the tables so we could enjoy a scrumptious carvery lunch. A fun pub with a great atmosphere, we can’t wait to return on our next seaside break. Thank you for a great afternoon.

The whole hotel smelled like stale dirty water, including our room. The room was really hot and we only had a desk fan to help with that. We got another from reception, and even went out and bought an air freshener, though neither helped very much. At breakfast the juice machine was out of order and the coffee machine needed a hotel person to work on it for 10-15 minutes before we could have our coffee, even though we came down well after they started serving.

Location: The hotel is in a mixed residential/commercial area of Norwich, its quiet and feels safe. The hotel is a short walk from The Riverside for restaurants, bars, cinema, etc. and close to local pub etc. it is a short walk from the station. There is no onsite parting - the street parking has daytime restriction. Facilities: There is a card secured front door and reception desk which is not 24hr. There is an onsite Indian restaurant. I didn't use it but it looked good. There is also a bar. The hotel offers a number of guest services such as a luggage locker, laundry etc. The public areas of the hotel are clean, well maintained, etc. The room: I had room 2 on the gorund floor. This was clean, spacious, and well equipped. So pleased to have a proper wardrobe! There was a tray of stuff such as fruit juice and biscuits. There is a small room safe also. There is an en suite shower room which was modern, clean and worked great. The bed was firm and comfortable. The linen was fresh. I like the characterful decor Service: Everyone at the hotel was friendly, professional and helpful. I was prepaid booking so I didn't need to do a full check in/out. Everything seemed organised and efficient. My only gripe was that the people in the next room to me were noisy at 5am interupting my sleep and had the TV on very loud. Oh well, an earlier start than expected! Thats just bad luck I guess. I would recommend this hotel and I will stay here again next time I am in Norwich.