Hotel Manos Premier

A very well located small family owned hotel run to high standards. Immaculately spotless,characterful, friendly and helpful staff. A very good location for anyone Brussels. Made up of a bunch of neighbouring townhouses it's a. Little bit ramble but so what? The rooms are stylish and well furnished, the bedding is top class. My bathroom was wee bit small but that's a quirk of the townhouse thing. It was really clean and very high quality. In the middle of the night a road crew set up camp outside with jackhammers diggers and the works. I rang reception to see what they could do. Not the fault of the hotel at all and they had no notice of it. The very competent guy on reception gave me a key to a room on the other side of the hotel in a flash and told me to leave my stuff in my room and go back to it the next night. This was great, nothing worse than uprooting yourself in the middle of the night. Good breakfast in a lovely room. The bar and restaurant are gorgeous spaces and tragically underenjoyed.

- as you can see from the photo’s and in comparison to their own website this is a classic room, also you can even look on every single booking website, this is a classic room and we paid for a superior double - - this is our own experience. Just to FYI the hotel is beautiful, stunningly beautiful, from the entrance to the dining hall, and the bathroom are beautiful marble. We have had our superior double bedroom booked for months now. We arrived and have been given a classic bedroom. The service desk repeatedly lied and said that we are in a superior bedroom or tried saying that a classic bedroom only sleeps one person, then blamed the website we booked in, which is very incorrect as on every single booking website and even on their own website this bedroom of number 67 is a classic bedroom. They are saying that they have no rooms available to change, the service desk are refusing to call the manager to sort this matter out. The service desk is incredibly rude and unhelpful when this is a major issue. We can barely move around the room, it’s tiny and dark and there is no mirror to get ready in front of and this is not what we have paid for. I repeatedly said that this is not on and unfair as we have paid for a superior bedroom and just received a classic room. The service desk staff were so rude, acting oblivious to this and pretending they have no idea what we are speaking or, lying to us smugly and laughing at us whilst we fight for the room we paid for and booked, answering the phone (which was not even calling) when we were physically showing them on our mobile device that on their own website the room we have is a classic room, and still continued to lie whilst acting oblivious and continuously saying that the pictures must be wrong. Because I was fighting for us to change room and went downstairs twice to prove that we have been given a classic room, I raised my voice as the person was very smug and quite frankly unkind in all honesty and treated us as if we were a joke for querying and justifying that what we were saying was true, so the service desk then said they will call the police as they have my ID and they do not come to work to be harassed. So we walked away. The manager is in tomorrow morning. We should not and anyone should not ever have to be treated like this when We are the ones that have paid to be here and staff are being paid to be here. being gaslighted - by staff is not the thing we want when we book a hotel and gaslighting is certainly more of an offence than telling them and showing them that we have the wrong room, to be told I am harassing them. Also there is a huge step into the bathroom of solid marble that we have tripped over multiple times and is incredibly unsafe and painful.

I enjoyed the stay at the Manos Premier. I was looking for a hotel away from the Grote Markt and the crowds. This hotel provides good accommodation with easy access to the centre by Metro if needed (just get used to the sometimes erratic metro operation). This was my first time back in Brussels for more than 10 years - hotel did not disappoint. Staff are very friendly, restaurant seemed to be used by locals, there are also good bars and restaurants locally with a 10 minute walk. Special mention to Jason and Quentin on the bar…..