Our stay at this hotel was extremely disappointing and concerning from the very beginning. The lobby was packed with people lining up for check-in, and the process was painfully slow. When we finally checked in, we discovered that both my room and my friend’s room already had strangers inside, and they said they were living in the room already, which felt completely unsafe. The hotel only changed our rooms and gave us a room voucher without any explanation or apology. While they were handling our case, other guests interrupted and they immediately switched to helping them first, leaving us waiting again. To make things worse, the bartender was very rude when we tried to redeem our compensate drinks and get one more spoon. Last but not least, the room was not properly prepared upon arrival, we even had to make the bed myself. I cannot recommend this hotel to anyone. Please avoid it if you want a happy journey.
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