Hotel berhampiran Cats Museum Kft, Budapest

I was supposed to stay for three nights at the MP Hostel in Budapest; but left a couple of hours after I checked in. I arrived in the hostel before the check-in time; thus requested to leave my suitcase while awaiting check-in. Receptionist David just told me, ”You can put it in the storage room.” He did not even show me where the storage room is. I had to find the room myself. Mind you, David was not busy at that time. He was just chatting with a friend in the reception area. When I finally checked in the hostel late afternoon and went to my room, I noticed that the room was very cold. I opened the heater knob; and waited for more than an hour. No changes; it was still very cold. I then went to the reception; and informed receptionist David about this. He was in the reception, indeed, just talking to another hostel staff Daniel who is apparently the hostel F&B manager. He casually told me, ”Open the heater valve.” To which I replied, ”I did that more than an hour ago; but it's still very cold. Perhaps you can accompany me to the room; and we can both check the heater.” David answered, ”It's not my job. I'm the receptionist; not the technician... and the technician is not here. Wait for your room to get warm.” I said, ”It's been more than an hour since I opened the heater; but the room never got warm at all. If it's not your job to address the heater problem, then who can help me fix this? Can you at least transfer me to another room with a working heating system?” After David called up someone and checked the available rooms, he finally agreed to move me to another room. While I was at the reception waiting for my new room to be ready, I was talking to a friend on the phone to express my disappointment. When David said that my room was ready, I hung my phone up right away; and was surprised when he said, ”I”M A F*CKING RECEPTIONIST. THE HOSTEL MANAGEMENT PLACED ME HERE BECAUSE I SPEAK ENGLISH. CHECKING THE ROOM OR THE HEATER IS NOT MY JOB.” I replied, ” Where did the 'F*CKING RECEPTIONIST' words come from? To be clear, I never addressed you a 'F*CKING RECEPTIONIST.' ” I said these sentences at least twice, to reiterate my point. Without knowing the context of the conversation because he (Daniel) was playing a video game on his phone, F&B manager Daniel suddenly charged at me, kept on pointing his right index finger at me, and raised his voice, ”Don't you dare disrespect my friend and call him 'F*CKING RECEPTIONIST' OR ELSE...” I then said, ”I didn't even call David a 'F*CKING RECEPTIONIST.' Go ask him.” When David agreed that I did not call him that, I then went inside my new room which was still very cold. Heater in the new room was not working. Again. After all the negative experience at MP Hostel Budapest, I decided to leave right away; and found another private room in a hostel nearby. Zero customer service. Aggressive. Threatening. I hope the hostel will improve on its customer service, and value its guests.

The staff here was very nice and helpful, and there were a lot of amenities that were cheaper than I've found in hostels before. You can store your bags after checkout for only 3 euros. I stayed in an eight-bunk room. The en-suite bathroom was filthy and smelled horrific; had to use the hall bathroom instead. The ladders to the top bunks were also pretty treacherous. They did maintenance on the beds while we were staying there, removed some wooden shelves and afterwards there was sawdust on the bed. But this place is run by really caring people; they let you chill out there after checking out and the common spaces are nice. Not worth it at all to get an en-suite though, because you will just be using the hall bathroom anyway.

The rooms are run down and very little money has been spent on improvements. It was annoying that the manager asked me to pay up front for my four days to stay at the Omega. Generally I pay at check out time. The manager insisted on three occasions overall. I suspected that previous guests had given him a bad time about their experiences. The reality check came for me on the third day in the afternoon. There was a sudden hard rain in the afternoon at about 4:00 pm just as I was arriving back to my room. the drainage system is ineffective. The floors throughout the hotel had been flooded out. Given the rooms are on the first floor I can not work out how this happened. There was a very bad smell of contaminated water sort of like diluted sewerage water near the reception area and throughout the corridor and staff were busy trying to soak up the water. I was lucky as the bad smell was not in my room but one other guest was irate. Neither of us will be staying here ever again. The only outstanding feature of the Omega is the woman that is on reception. She was friendly, honest, helpful and knew the importance of having a good relationship with guests. Omega management can turn this into a good hotel. Just spend money on maintenance and simple upgrades.

Stayed 5 nights for a conference with 3 other colleagues. Quaint hotel that looks its age. Had very friendly and helpful staff handling check in/out. Had taken a suite, but it was rather small. Main door opened into an anteroom with 2 internal doors - 1 of which led into bedroom (just enough space for a double bed with 2 small side tables). The other door led into a small living room (space for dressing table, couch, TV, and a small round table with a chair). Bathroom is a little dim. Breakfast buffet had standard ham and cheese cuts, scrambled eggs, breads, cereals, fruits - repeated daily. Noticed the staff change the cutlery after each dinner, but the placemats on the table is not changed. Location is excellent with nearby train and bus station leading to all major attractions. Also have supermarkets nearby.

Das Hotel wurde vor kurzen renoviert und ist der ideale Ausgangspunkt im Stadtteil „Buda“, um die vielzähligen Sehenswürdigkeiten von Budapest zu entdecken. Die Fischerbastei, der Burgpalast und die Kettenbrücke können in wenigen Minuten zu Fuß erreicht werden. Über die Kettenbrücke erreicht man übrigens auch rasch den anderen Stadtteil „Pest“ auf die andere Seite der Donau. Das Personal im Hotel war sehr freundlich und hilfsbereit. Beim Frühstück wurde auf meine Vorlieben individuell eingegangen, es wurde eine großzügige Käse- und Salamiplatte mit Brot angeboten, dazu und ein Omlett mit Tomaten – der Cappuccino schmeckte auch sehr gut. Es gibt eine geräumige Tiefgarage, was sehr wichtig war, da es im Zentrum ansonsten nicht einfach zu parken ist. Von meinem Zimmer im 6. Stock hatte ich vom Balkon einen beeindruckenden Ausblick auf die Fischerbastei, die Kettenbrücke und die hübsche Basilika auf der anderen Seite der Donau. Es war ein toller Aufenthalt und ich komme gerne wieder!!!

The hotel is conveniently located very close to public transportation. The tram is right across the street and the Metro station just a short walk away. You can also walk across to the other side of town where all the stores and restaurants are by using the Chain Bridge. However the bridge was closed for pedestrians last month, not sure if it is now open. Our room was a good size and we had a beautiful view of the Danube river and the Parliament. The small balcony outside our window needed to be cleaned though, as there were spider webs everywhere. Realized that after I stuck my head outside to look at the view.. You can also look outside the window in the hallway when you get off the elevators. It has a nice view of the castle at night. Bathroom was fine, there was a nice bathtub with a nice shower but I found the bathtub very high and it took me extra effort to climb in and out. Never had that problem before but for some reason this tub was not easy to climb into. The breakfast had many yummy choices. There were not many changes in what they offered everyday, but still they had many choices and also many different coffees you could prepare on the machine. Front desk staff were cordial and one young man in particular was very helpful with everything that we needed. I don't remember his name but he was in his 30s I believe with a goatie. All in all we enjoyed our stay! The only thing we wished is that this hotel had a pool, but oh well!

Our daughter booked us this hotel as part of a 3 night trip to Budapest as a Christmas gift. After visiting Budapest herself, she thought we’d love it so booked us the trip. I don’t normally write reviews, but I thought the hotel had been served an injustice with lots of the other reviews we’d read. We’d read lots that said it was in an awful and unsafe area. The hotel is on a side street, in a city away from the centre, no different to any side street in a city we’d seen before. We saw one homeless person in a doorway, and sometimes people gathered chatting outside the Spar shop at the top of the road, and the other shops…not much of a problem. We didn’t feel unsafe or find the street to be noisy. You are a little bit out of the centre, but the bus stop and metro are conveniently located just around the corner. We used the bus which was very cheap, or free, as sometimes we were just waved on. Once inside our room we heard very little noise, from within the hotel itself, or from the road outside…only the occasional siren. The towels and sheet’s were good, and the room clean, pillows also nice quality and extras in the wardrobe. Room a comfortable temperature. The beds are low to the ground, and the mattresses firmer than we are used to, but after a 12 hour day sightseeing, and a few cocktails/beers we slept reasonably well. Little ******s with the room, a kettle with tea/coffee making facilities would have been nice for a morning cuppa before heading out. There is a small bar in the reception area where you could get coffee though, and plenty of cafes on the main street. The hairdryer overheated quite quickly and cut out. But only minor issues. The staff were not particularly chatty (us Brits love a chat!) however, helpful and courteous when needed. All in all a good stay and a good base to explore…what do you do from a hotel room? For us to sleep and shower 🤷🏻‍♀️ Budapest is an amazing city, so much to see and do, we absolutely loved exploring, enjoy!

Hospitality at this hotel is pretty much non-existent, especially for what I'd expect of a Novotel. It starts with having no doorman. You'll see this a few times in others comments. They give you one water bottle in your room. Don't expect them to replace it throughout your stay though. That'd be a lot to ask. Room service? I'm not sure if they cleaned the rooms during our stay. They did make the beds. That's about all. When I asked where I might find water, I was rudely directed to purchase a bottle from the restaurant. This is unheard of to me. Filtered water should always be freely provided. The breakfast was also quite mediocre. Huge lineup for coffee, no brewed coffee, which would be quicker to serve. Staff not around. For the price, the breakfast is certainly not worth it. Not a great experience. I won't be returning.

What a gorgeous hotel . The hotel’s location is excellent, a few minutes walk to the bus station and train. The room were very comfortable and stylish. I love the toilet amenities (shampoo, body wash), I like the smell. We will definitely be back again next time we come to Budapest, next time we will bring our toothpaste and slippers. lol