Hotel berhampiran Fashion Street, Budapest

I was supposed to stay for three nights at the MP Hostel in Budapest; but left a couple of hours after I checked in. I arrived in the hostel before the check-in time; thus requested to leave my suitcase while awaiting check-in. Receptionist David just told me, ”You can put it in the storage room.” He did not even show me where the storage room is. I had to find the room myself. Mind you, David was not busy at that time. He was just chatting with a friend in the reception area. When I finally checked in the hostel late afternoon and went to my room, I noticed that the room was very cold. I opened the heater knob; and waited for more than an hour. No changes; it was still very cold. I then went to the reception; and informed receptionist David about this. He was in the reception, indeed, just talking to another hostel staff Daniel who is apparently the hostel F&B manager. He casually told me, ”Open the heater valve.” To which I replied, ”I did that more than an hour ago; but it's still very cold. Perhaps you can accompany me to the room; and we can both check the heater.” David answered, ”It's not my job. I'm the receptionist; not the technician... and the technician is not here. Wait for your room to get warm.” I said, ”It's been more than an hour since I opened the heater; but the room never got warm at all. If it's not your job to address the heater problem, then who can help me fix this? Can you at least transfer me to another room with a working heating system?” After David called up someone and checked the available rooms, he finally agreed to move me to another room. While I was at the reception waiting for my new room to be ready, I was talking to a friend on the phone to express my disappointment. When David said that my room was ready, I hung my phone up right away; and was surprised when he said, ”I”M A F*CKING RECEPTIONIST. THE HOSTEL MANAGEMENT PLACED ME HERE BECAUSE I SPEAK ENGLISH. CHECKING THE ROOM OR THE HEATER IS NOT MY JOB.” I replied, ” Where did the 'F*CKING RECEPTIONIST' words come from? To be clear, I never addressed you a 'F*CKING RECEPTIONIST.' ” I said these sentences at least twice, to reiterate my point. Without knowing the context of the conversation because he (Daniel) was playing a video game on his phone, F&B manager Daniel suddenly charged at me, kept on pointing his right index finger at me, and raised his voice, ”Don't you dare disrespect my friend and call him 'F*CKING RECEPTIONIST' OR ELSE...” I then said, ”I didn't even call David a 'F*CKING RECEPTIONIST.' Go ask him.” When David agreed that I did not call him that, I then went inside my new room which was still very cold. Heater in the new room was not working. Again. After all the negative experience at MP Hostel Budapest, I decided to leave right away; and found another private room in a hostel nearby. Zero customer service. Aggressive. Threatening. I hope the hostel will improve on its customer service, and value its guests.

The rooms are run down and very little money has been spent on improvements. It was annoying that the manager asked me to pay up front for my four days to stay at the Omega. Generally I pay at check out time. The manager insisted on three occasions overall. I suspected that previous guests had given him a bad time about their experiences. The reality check came for me on the third day in the afternoon. There was a sudden hard rain in the afternoon at about 4:00 pm just as I was arriving back to my room. the drainage system is ineffective. The floors throughout the hotel had been flooded out. Given the rooms are on the first floor I can not work out how this happened. There was a very bad smell of contaminated water sort of like diluted sewerage water near the reception area and throughout the corridor and staff were busy trying to soak up the water. I was lucky as the bad smell was not in my room but one other guest was irate. Neither of us will be staying here ever again. The only outstanding feature of the Omega is the woman that is on reception. She was friendly, honest, helpful and knew the importance of having a good relationship with guests. Omega management can turn this into a good hotel. Just spend money on maintenance and simple upgrades.

Beautiful hotel downstairs, but rooms are very tired, they are not as bright and vibrant as on the website. Our room on the 4th floor had no pictures on the walls and lacked the basic items. You could also hear the upstairs guests which was very annoying at 4am! The bathroom was also very dated. The Balcony was a lovely feature in the room. We asked for an iron only to be told there was an ironing room on the ground floor, this was really inconvenient. We went for lunch at the bar which was awful, my burger was rock hard and took ages to come and they only replaced it with the same thing. The location is great if you are heading out into the city. It does the job for a city break hotel.

Hospitality at this hotel is pretty much non-existent, especially for what I'd expect of a Novotel. It starts with having no doorman. You'll see this a few times in others comments. They give you one water bottle in your room. Don't expect them to replace it throughout your stay though. That'd be a lot to ask. Room service? I'm not sure if they cleaned the rooms during our stay. They did make the beds. That's about all. When I asked where I might find water, I was rudely directed to purchase a bottle from the restaurant. This is unheard of to me. Filtered water should always be freely provided. The breakfast was also quite mediocre. Huge lineup for coffee, no brewed coffee, which would be quicker to serve. Staff not around. For the price, the breakfast is certainly not worth it. Not a great experience. I won't be returning.

The hotel was good and the location is really close to the metro station. Surrounded with supermarket and some restaurants. But the service is so poor. I booked the bus with the night staff to airport and he didn’t ask me to pay. He just wrote down my name and my room number. Then the day after, I went to check again and I met another staff. She told me that the booking was cancelled because I didn’t pay. I told her, I didn’t know we have to pay because your colleague didn’t told me to and he said it’s fine. Then she said sorry it’s not her fault coz I didn’t pay. She said sorry but with the expression like no sorry. So if you happen to stay there, and book the bus remember to tell the staff that you want to pay even if they didn’t tell you to.

Stayed 5 nights for a conference with 3 other colleagues. Quaint hotel that looks its age. Had very friendly and helpful staff handling check in/out. Had taken a suite, but it was rather small. Main door opened into an anteroom with 2 internal doors - 1 of which led into bedroom (just enough space for a double bed with 2 small side tables). The other door led into a small living room (space for dressing table, couch, TV, and a small round table with a chair). Bathroom is a little dim. Breakfast buffet had standard ham and cheese cuts, scrambled eggs, breads, cereals, fruits - repeated daily. Noticed the staff change the cutlery after each dinner, but the placemats on the table is not changed. Location is excellent with nearby train and bus station leading to all major attractions. Also have supermarkets nearby.

Currently here at the moment and tbh I’m disappointed! Not like the reviews say. It’s a good 45 min walk to the centre of Budepest. The breakfast is lack lustre at most! Luke warm hot drinks, only one side of the toaster works and very basic buffet. Rooms have no tv, or hairdryers! The amenities it says are here simply aren’t, rooftop bar closed, pasta shop never open, spar next door is very limited hours and the staff are rude. If your wanting somewhere to stay with things around it don’t stay here it feels like your in the middle of no where. Nothing much around it so do expect to be walking quite a way to get to anything. I comply understand it’s geared towards student but even these must be bored to tears with the lack of amenities around the hotel, not even anywhere to grab a bite to eat within a good 10 min walk. Would I stay here again? Absolutely not On a plus note the reception staff are lovely

This apartment is sooooo good! I’ve had been to such great place! We spent a wonderful night there! It’s very very new, where everything in the room is very high-tech. The curtain for the window will be automatically opened and closed to keep the room cool, as well as saving electricity etc… and they even have a dish washing machine! It’s so professional! The room is cozy with a comfortable bed. The bathroom smells good. Everything is flawless. AND the main point is the price is very low!!! Therefore, I’ll highly recommend this to all of you.

I stayed at the ibis Budapest Stadium Hotel for 2 nights on a business trip. The hotel is located next to the Groupama Arena and is conveniently located near the Nepliget metro station (2 minute walk). The hotel itself is modern and clean and the staff at reception were professional and polite. The Room (675) was basic (no tea/coffee making facilities etc) but modern and clean, the bed was comfortable and the WIFI was good. In the bathroom there is only a shower with Shower gel/shampoo provided, once again very modern and clean. The breakfast was a vast selection of meats, eggs, breads, cereals etc and was of good quality. The staff at breakfast were friendly and polite. Overall, I would say this was a very nice hotel to stay at. As it is a New Hotel there are no signs of wear and tear which makes the stay more pleasant. I would definitely consider staying here again if I was in Budapest.

The hotel location is out of city center but there is several means of transportation just in front of the hotel so it can be reached easily the spa is OK the breakfast is very good and they keep refilling it when crowded .the cleaning lady knocked the door we said will be out in 2 minutes but she never cleaned our room didn't like that