Hotel Novotel di Budapest

Hospitality at this hotel is pretty much non-existent, especially for what I'd expect of a Novotel. It starts with having no doorman. You'll see this a few times in others comments. They give you one water bottle in your room. Don't expect them to replace it throughout your stay though. That'd be a lot to ask. Room service? I'm not sure if they cleaned the rooms during our stay. They did make the beds. That's about all. When I asked where I might find water, I was rudely directed to purchase a bottle from the restaurant. This is unheard of to me. Filtered water should always be freely provided. The breakfast was also quite mediocre. Huge lineup for coffee, no brewed coffee, which would be quicker to serve. Staff not around. For the price, the breakfast is certainly not worth it. Not a great experience. I won't be returning.

A hotel with just a little extra in all matters. We were traveling 2 adults and 2 kids ( 8 & 10) The service was excellent We felt very welcome. The room was amazing (we got a big suite) with extra parent room and it was big enough for relaxing with take away with tired kids in the evening. The swimmingpool was fine and the sauna very warm and nice. The breakfast was really fantastic with special cook making omelets, special fresh frught maker and a small extra thing when leaving the breakfast. All in all you had the feeling of getting a little extra all the time. This hotel is highly recommended and we would like to stay here again next time we visit Budapest.

We stayed in this hotel for one week. First of all the worker in reception made a stupid comment how my boyfried looked in his passport.. Is it your job to comment how the quests look like? So rude. When we booked our room we had seperate beds because I am very light sleeper.. then we needed one extra night and they chanced the room type without even asking what kind of bed/beds we want.. So of course we got double bed which was really narrow! If you want to sleep well I recommend to take two single beds! I didn't sleep well at all during this whole week. Also the pillows were awful so I had to use towel as a pillow every night. Our room was in 6th floor and it was facing towards courtyard so at least it was quiet. Some of the cleaners didn't wish good morning and one of the cleaners had phone on her hand and she was listening music around 9am.. I mean really? I don't know how well they are suppose to clean the rooms but I think only thing got done was that they only changed the towels every day. Good things: Air conditioner worked really well! There was minifridge which is one of the things I check when I look for a hotel. We liked the seperate wc, you don't see that in hotels anymore that much. There were some really good restaurants nearby, lots of shops and metro station. Breakfast was also good and there was enough space to eat every morning. I wish there would have been more something fresh to eat, I think there were way too much different kind of pastries. I would probably stay in other hotel if I come back to Budapest. Room was nothing like in those pictures and that comment in reception was not nice at all.