Pengguna Tetamu
29 Disember 2023
This hotel is advertised on many websites as a 4 star hotel with very high satisfaction rate. But don’t be fooled by beautiful entrance. Once you get into the elevator everything disappears and you are welcomed into the rooms that resembles of a hostel. The rooms are terribly small. But that is not what is bad. The rooms are extremely dirty. Grime is everywhere: bathtub, faucet’s, toilets…Just look at the pictures! But here is where it gets worse. On my son’s duvet, there is an old blood stain. I had to put 3 boys in one bed even though we booked a triple room. My pillow case wasn’t changed. It was dirty and there was somebody else’s hair on it. I immediately went to the front desk to ask for a clean pillow case. And even though staff speaks very little English (or in some cases no English at all) this is a conversation we had using google translate: - Hi, there is a dirty pillowcase on my pillow. Can I please get a fresh one? - No, I am sorry, the housekeeping is finished for the day (it was midnight). - That’s fine, I can change it myself but can you please give me a clean pillowcase? - I am sorry I can’t leave the front desk I am by myself. You have to wait until tomorrow morning. - And how am I going to sleep on a dirty pillow? - I am sorry there is nothing I can do until tomorrow morning. He finally told me to wait for a second and he will see what he can do after I asked him if he would sleep on a dirty pillow if it was him. 15 mins later he took me to a linens’ room where there was no pillowcases. I took one clean sheet and said I would wrap the pillow with it. If you can please avoid this place at all costs. You’ll pay premium price $150/night for a hostel experience. Unfortunately we booked 2 rooms for 5 nights and they won’t refund us, even though we wanted to leave immediately after getting into the rooms. Rooms are advertised with balconies, this one has none. Just dirty windows. I can stomach lots of things but sleeping on a dirty bed and in a dirty room- I cannot.
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