Pengguna Tetamu
1 Disember 2022
Avoid this hotel at any cost. It was a shameless bait & switch tactic. We booked a quadruple room at the Recoleta Luxury Boutique Hotel. We prepaid a few nights to be on the safe side. When we showed up to check in according to plan the room we were supposed to occupy was not available due to, supposedly, emergency renovations. Staff gave us contradicting explanations: some pipeline had flooded the hotel but the renovations seemed to be more than just a last minute fix. It all looked planned. The unavailability of our room certainly came as a surprise, we had been in touch with hotel staff repeatedly throughout the prior weeks. They claimed that they did not have contact info to let us know about this unexpected turn of events: false, they had sent us confirmation of our booking to our email address. We had contacted them several times over the phone and in person leading up to our stay at the hotel. They sent us to another establishment belonging to the same hotel chain: the so-called Le B Club & Terrace. Ignore the pompous name: it is a student hostel with horrible maintenance and lousy hygiene. We are talking roaches; walls badly in need of a coat of paint; a rickety, claustrophobic elevator on the brink of malfunction, and a curious reluctance to change our towels, among other details. Both establishments seem to be seriously understaffed. The little staff there is available comes across as terminally uninterested, apathetic, jaded, possibly untrained, prone to lame excuses and bogus explanations. One of their pretexts was “I can’t help you because I just started in the job”. When we finally got lucky enough to confront the manager of Recoleta Luxury Boutique Hotel, an elusive woman by the name Carolina, she apologized profusely and claimed to be on our case. Once again, she wrote down our contact info (or pretended to do so). Several days have passed and we never heard back from her: out of sight, out of mind. In short: avoid this hotel and all its other sister establishments at all cost. It will be a disappointing and at times infuriating experience.
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