Hotel berhampiran Buffalo Erie county Naval & Military Park, Buffalo

It is under renovation so it was pretty noisy and inconvenient. However, the staffs are helpful and friendly. The breakfast is awesome. I booked three rooms for our families and ourselves. They looked nice and clean. It was a nice staying.

Nice hotel for the price, staff very friendly and helpful from front desk, to cleaning staffs and maintenance. I will book here again. Close to the airport.

Spent two days here- the room was huge and comes with fridge and microwave. The hotel itself and room was extremely clean. My family and I enjoyed the time we spent here.

A friend insisted I stay at the Westin on my trip to see family in NY. My first trip last week in many years. My friend was right it was very nice. The hotel was quiet but that was okay. It added to my peaceful stay. I had a nice room on a higher floor the people at the desk were very helpful. I will go back again… Food was good too.

This hotel is absolutely fantastic! We had planned to stay for just one night but wish we could have stayed longer. We will certainly be back. Valet was a breeze (love that the price is built into the stay). The lady who checked us in was very pleasant and helpful. Our room was absolutely beautiful. We loved the smart technology! And the washroom……wow!!! We enjoyed a drink and bite to eat at the restaurant off of the lobby (the rotating bar!) and also had a drink on the rooftop patio. We didn’t have the time to use the hot springs however we did check it out and will look forward to that next time. We don’t have a bad thing to say about the Curtiss!!!

My wife got us a room there for a decent price. It was just us 2 and had a double bed. Before we settled in we look at the sheets to make sure they are clean. They are soaked in “LOVE STAINS”. So I go downstairs and ask for another room. The attendant, which was a very nice lady gave us another room after I explained what the problem was. So she gives us another room across the hall. The same thing. Blood stains, love stains and hair in the sheets. I then pack up everything and head downstairs to speak to the manager. I am leaving. I request a refund and because I had used another app to get the room, only the manager could do something. The lady said there was none available and to leave my info. So I wrote down my email and phone number. It’s been 3 days and no one has contacted me. I’ll leave the pics and you guys decide… the pics are from the bathroom in one room and the bedroom across the hall.

地理位置特別好，旁邊就是梅西百貨，走路就能到。附近各種連鎖美餐館

Our whole experience was bad from start to finish. We had pre-booked our stay and at check-in were treated with derision seemingly because we had reserved through a third party company. When we were told we had a room with a king bed I asked if we could have multiple beds, as we were an adult child and parent, and were told they were fully booked and had no other rooms. Not a big deal, but the whole interaction was just very cool. The person checking in ahead of us and beside us were offered bottled water and cookies, but not us. Our room was very run down (see pictures) with warped water damaged floors, holes in the wall, sticky floors, a disgusting drain in the middle of the bathroom floor, yellow stains on the shower curtain - just overall grimy. It was also an adjoining room, so you could hear every word of the occupants in the other room. This proved to be troublesome when at midnight an alarm started going off in the adjoining room. After 15 minutes I called the front desk, explaining the situation and was again met with indifference. The response I got was ”uh huh”. ??? I then had to specifically ask him to assist with the issue. Like why else would I be calling? He called me back a few minutes later to tell me the people were not in the hotel but were coming back. When I asked if I knew how long that would be I got a snotty response that he had no control over how long that would be. Again I realize that but really, wouldn't that be something one would naturally ask? In the end the alarm continued until nearly 1 am. Surely the hotel could have entered and turned off the alarm, but I didn't dare ask! As a Hilton Honors member I have always enjoyed staying at a Doubletree, but this hotel has experience has left me disappointed and wary of staying at another one.

Stayed here on March 16th. We were in town to attend the Journey concert. At approximately 5:30am, the fire alarm went off. It was a loud screeching alarm. We were advised over an intercom to evacuate the property. It was rainy and cold and we waited outside for over an hour. We were finally advised to go back to our rooms. After getting back to sleep, we were again awakened by the smoke alarm at 10:00am. We weren't going to go stand outside again, so we gathered our belongings and left the hotel. I sent an email to Marriott customer service asking for a partial refund or some Marriott points for our inconvenience. As of this date (March 29th), I have not heard back from them. I've been a Marriott customer for many years. Very disappointed in their poor customer service!