Check in was absolute disaster. Had 3 rooms booked for a large group. 1 room was ready on time (3pm check in). 2nd room wasn’t ready until 4:30 and 3rd room 5:30.. had to wait in a large line every time to inquire about the status because only 1 person was working the desk. Which is ridiculous for a Saturday and when everyone’s check in is 3pm. Rooms were only supplied with 1 towel (I checked off 4 people staying in the room upon booking). We called 3 times to bring us more and they never brought them.
I will say however, the lady working the desk was very nice and professional. She was taking lots of flack from everyone because many more were in this situation. Upper management is clearly an issue with this place if this is the standard they set for their employees and customers.
Terjemah