Hotel berhampiran 鍋山磨崖仏, Bungotakada

Love the private bath tub in the room. Buffet breakfast is good. Even if you drive, you need to bring your baggage and walk a bit to arrive the check in place. It’s particularly inconvenient under the rainy day.

너무 친절하시고 음식도 맛있었어요! 시설도 너무 좋았고 뷰가 끝내줬습니다. 다만 룸서비스가 안돼서 호텔 들어가실때 간식거리를 미리 준비해서 들어가시는게 좋아요. 편의점 가려면 차타고 5분정도 이동해야합니다. 택시는 카운터에 요청하면 바로바로 불러주셔서 이동하는데 불편함은 없었습니다. 벳푸지역에 가게되면 다시 이 호텔 이용하고싶어요

Overall, I felt the hotel was very nicely done with great local touches while still keeping an international atmosphere. I also wanted to point out the great flexibility of the hotel, allowing me to change my meal reservations from 3 dinners at Elements (I was on a package deal) to one at Elements and combining the remaining two meals at Elements to a dinner at Atelier. This allowed me to not have to dine at the same restaurant as well as opening up a slot for me to explore a local restaurant. However, there were two things that I'd like to point out that the hotel can improve upon. The first is the staffing at the club lounge (and in general) is not enough. There were many moments where I was left to wait, to the point where using standard facilities (like the check-in counter, or breakfast at Elements) would have been a more positive experience. Breakfast on 12/21 was where the understaffing really showed, where it took over an hour to complete breakfast; many guests left in the middle of their meal since service was horribly slow. However, the second point us what I would really want the hotel to work on - CoVID countermeasures. Largely, two things I'd like to point out. (1) Temperature screening us inconsistent. I was checked when I first arrived, but never anytime afterwards (or should I say, the thermometer station was unmanned). (2) During my meal at Atelier, my wife and I noticed that the staff (He was Italian, I think his name is Marco?) preparing the dishes (in the open kitchen) prepping a sauce, tasting it with the same spoon which was quickly rinsed it under the faucet and returned into the mixing bowl. I pointed this out to one of the servers (Japanese male, responsible for serving and explaining the dishes). This is where I felt the hotel can improve on - in detail, three things. (i) The Japanese server proceeded to quietly scold the staff in front of me, I felt that was not a great experience both for myself and the staff. (ii) Nothing was cleared. After the scolding (and then the staff responding back that he did not put the spoon back in) none of the utensils were changed and no follow up. I guess there is no trust in what a customer points out. And finally (iii) I felt that this is at the fault of the hotel for not putting in proper operation guidelines.A person putting together a meal will need to taste it, to make sure it's good. If the hotel were to put in operational guidelines to ensure tasting can be done while still making it very obvious that it is hygienic, I would not have to be writing this email. Needless to say, our dinner experience was ruined that night. I actually shared the above comment with IHG Guest Relations (on 25 Dec), which the agent was extremely prompt on getting back to me and assured that I would get a response back from the hotel about it within 48 hours. Unfortunately, the hotel never contacted me. I then asked guest relations again (on 5 Jan) to follow up with th

大満足です。食事はビュッフェスタイルで品数が多くて美味しかったです。特に焼きたてステーキ食べ放題が嬉しかったです。お風呂はサウナ付き！清潔感があり気持ちよかったです。脱衣スペースがもっと広いとさらに良かったです。スタッフの方が、館内で出会う度に気持ちの良い挨拶をしてくださり好印象でした。また泊まりたいです。

The rooms provided here are very spacious and the staff looks excellent. When it comes to food, it was very tasty and many variaties of dishes are available here. The huge benefit to stay here is it is one of hotels which is nearer to the railway station.

前回は洋室　今回は和室を予約 和室は照明が暗く感じました。 また、使用されているグラスが経年劣化で曇っていて流石に交換時期なのでは！？ 今回中華を予約、前回日本食が美味しかったので期待していましたが 残念ながら中華はそれほどではありませんでした 何しろ食べ物を出す間隔が開きすぎて　日本食のスタッフ程テキパキ感がありませんでした。 間隔が開きすぎるとどうしても満腹感を感じて食が進まなくなります。 次回より中華は２度と利用しません。 朝食　種類も豊富で美味しいです。 お風呂　露天風呂が気持ち良い　　ただ男風呂にも良いシャンプーを置いて欲しい！ ホテルスタッフの対応は前回同様とても良かったです。