Hotel berhampiran Puente Duero, Av. Castilla. Aranda de Duero, Burgos

I can't understand where the great reviews come from. This hotel photos make it look like a rural location and this was the reason we booked it along with the description ofthe restaurant food (the Tudanca restaurant specializes in traditional Castilian food) perhaps this was a la carte only. Be warned, these photos are the rear of the hotel and do not show the location. It's actually next to the motorway on one side and main road on the other. The main restaurant for the hotel is located in the transport cafe/shop next door, its a separate restaurant. We had booked half bord. Evening meal was not the best but was better value than the a la carte. The service was terrible. Staff have the ability to totally ignored everyone with the exception of Spanish speaking people. We waited over half an hour for coffee, the table next to us had the same wait for their bill. The restaurant only had a handful of occupied tables. We regretted not eating at lunchtime in the cafe, food looked better and half the price. We did have a great bowl of soup. Unfortunately the cafe is closed in the evening, only snack food and bar was available. Breakfast is taken in the hotel and was OK with all the standard choices. Hallway carpet was worn and threadbare in places. Walls are scuffed in hallways and our room. Our Vinyard view room and the bathroom were large but dingy, the place may have been clean but it didn't feel like it. The room did have a small balcony, overlook the vineyard but also main road and motorway. The whole place needs redecoration and refitting. Beds were comfortable thought. There is plenty of parking as you would expect from a motorway rest area with a hotel. We would Not stay here again.

No me esperaba esto de un hotel de tres estrellas, vamos a empezar: Ni un solo cajón en la habitación, sin caja fuerte ni nevera, una sola silla en una amplia habitación de matrimonio, eso si, los cristales muy sucios. Para desayunar en la Cafetería del Hotel y que solo abre por la mañana, pues no te puedes tomar un café con leche y una tostada (por ejemplo) tiene que ser buffet completo obligatoriamente. Esto es en la primera Cafetería de un hotel en la que me pasa; que no me sirven lo que pido y me obligan al buffet que no puedo tomar por problemas de salud, increíble. El colchón de la habitación ya por si solo es para escribir un libro; es de muelles y bien duro, hacía mucho que no dormía en uno de estos que suena más que una moto trucada cada vez que te mueves. Es un colchón FLEX Multielástic GAMA MM. (FOTO) y que mi mujer que es discapacitada no toleraba, aparte de provocarla molestias en la espalda no podía descansar bien, yo cuando reservé habitación dije bien claro que era para dos personas, una de ellas con una discapacidad importante. Prometieron cambiarnos de habitación ya que la única que tienen preparada para personas con discapacidad lleva fuera de servicio desde enero del 2023 al parecer por un problema con una ventana, no nos cambiaron de habitación. Luego prometieron cambiarnos el colchón pero el día que nos íbamos tras comentar mi mujer en recepción que había dormido muy mal, la recepcionista dijo que la gobernanta había cambiado nuestro colchón por uno de la habitación de discapacitados que estaba fuera de servicio desde hace meses. Mi mujer ante esto solo pudo decir que eso era totalmente falso, que no habían cambiado el colchón pues lo había sufrido igual que en noches anteriores y que ya era mucha casualidad que un muelle de ese colchón en particular se le clavara en el mismo sitio todas las noches... incluso con el supuesto ”nuevo colchón”. Pues ahí queda nuestra experiencia en este hotel de tres estrellas, la primera vez que tenemos una odisea como esta en un hotel o en un hostal, de tres estrellas, de más o de menos. Lo único que se salva es el buen trato de las personas de recepción y que el hotel se encuentra a solo 800m. de La Catedral y del Casco Viejo. Saludos.

We spent one night at this hotel and occupied two adjoining premium rooms. I don't think we will return to this hotel the next time we visit Burgos. Let's start with the positive points: the staff, the location, the breakfast, the characteristic perfume in the lobby. As for the disappointing/surprising points: A global advanced state of wear and tear (knocks, marks, stains), a surprisingly noisy lift with a warped cabin, a postage stamp-sized television, a sloping washbasin where water stagnates, a composite bathtub that makes worrying cracking noises, missing soap, the air temperature in the corridors is far too high... The main fault remains the capacity of the car park which is ridiculous. The hotel does not reserve the parking spaces, which allows it by refusing to cancel rooms after 6pm not to lose clients who would not be lucky enough to arrive early enough to have a space in the garage located in the basement. we arrived at 8pm and this was our case. The most surprising thing was the impossibility to reach the reception by phone on the two numbers provided. About ten calls made by two different phones during more than an hour were all picked up automatically, nobody answered but we could hear the background noise of the reception. When we arrived, the reception noticed the problem, expressed its surprise but did nothing to correct the problem at the time. Strange... We definitely expect more from a 4 stars hotel.

El hotel está bien ubicado, cerca de la catedral (10 mins caminando). Es un hotel cómodo y familiar. Si regreso a Burgos seguramente me hospedaré aquí de nuevo.

Travelled from Madrid to watch Malaga play Burgos and arrived after a brisk walk from the station. The staff were very welcoming and gave us a room on the top floor. It was very nice with fantastic views of Burgos in the snow. Had an excellent and very reasonably priced breakfast the next day, before checking out. Traditional Spanish hotel which I loved, in a great position and perfect for El Plantio, will definitely return.

Hotel bien localizado en el centro de Burgos, con unas instalaciones no muy ampliasen sus zonas comunes pero con habitaciones cómodas y limpias, así como su baño. Cama cómoda y doble acristalamiento en sus ventanas para mejorar el descanso. Como punto a mejorar, el desayuno, de los tres días que nos quedamos, dos de ellos pusieron el desayuno en la cafetería de la entrada y era un poco estrecha para los huéspedes que habían en el hotel, aparte que se terminaba la comida y no daba tiempo a la camarera a reponer. El último día abrieron un salón amplio en la primera planta y fue mucho mejor, tanto por su espacio, como por el servicio. Otro detalle es que por las noches no hay personal en recepción.

Located in an industrial area 10mins north of Burgos town with ample free parking. We utilised this hotel as our last night stopover before catching the early afternoon ferry from Santander. Easy access onto the main road network and just under 2hrs drive to the ferry port. Unfortunately the day of our visit was a public holiday in Spain so the hotel was brimming with guests in the in house restaurant and the reception guys were obviously not happy having to work from the lack of welcome and expressions on their faces. Never the less the room exceeded our expectations in view of the very good room rate. Good size and very clean room with very comfortable beds and everything you need in the bathroom. Good for a one night stopover before catching the ferry.