Hotel berhampiran Arco de San Martín, Burgos

Es la segunda vez que fui con mi mujer de vacaciones allí, la amabilidad de las trabajadoras muy bueno, el único problema fue que llegamos el viernes a mediodía, decidimos bajar a comer al restaurante del hotel, pedimos para comer dos cachopos y cuál fue nuestra sorpresa, primeramente ambos cachopos estaban sin hacer por dentro, lo que viene siendo crudos, aparte de que me tiré 2 días malo del estómago por ellos cuando fuimos a pagar quisieron meternos 6 euros más de algo que no habíamos pedido pero esque cuando vamos a pagar los cachopos en la carga de internet y en la just eat está enn14.90 y a nosotros nos cobraron 19 euros porque tenían otra carta en la que decían que los precios habían cambiado, si en algún momento tenemos que ir iremos por el servicio de recepción pero jamás volveremos a comer en el restaurante de dicho hotel.

No me esperaba esto de un hotel de tres estrellas, vamos a empezar: Ni un solo cajón en la habitación, sin caja fuerte ni nevera, una sola silla en una amplia habitación de matrimonio, eso si, los cristales muy sucios. Para desayunar en la Cafetería del Hotel y que solo abre por la mañana, pues no te puedes tomar un café con leche y una tostada (por ejemplo) tiene que ser buffet completo obligatoriamente. Esto es en la primera Cafetería de un hotel en la que me pasa; que no me sirven lo que pido y me obligan al buffet que no puedo tomar por problemas de salud, increíble. El colchón de la habitación ya por si solo es para escribir un libro; es de muelles y bien duro, hacía mucho que no dormía en uno de estos que suena más que una moto trucada cada vez que te mueves. Es un colchón FLEX Multielástic GAMA MM. (FOTO) y que mi mujer que es discapacitada no toleraba, aparte de provocarla molestias en la espalda no podía descansar bien, yo cuando reservé habitación dije bien claro que era para dos personas, una de ellas con una discapacidad importante. Prometieron cambiarnos de habitación ya que la única que tienen preparada para personas con discapacidad lleva fuera de servicio desde enero del 2023 al parecer por un problema con una ventana, no nos cambiaron de habitación. Luego prometieron cambiarnos el colchón pero el día que nos íbamos tras comentar mi mujer en recepción que había dormido muy mal, la recepcionista dijo que la gobernanta había cambiado nuestro colchón por uno de la habitación de discapacitados que estaba fuera de servicio desde hace meses. Mi mujer ante esto solo pudo decir que eso era totalmente falso, que no habían cambiado el colchón pues lo había sufrido igual que en noches anteriores y que ya era mucha casualidad que un muelle de ese colchón en particular se le clavara en el mismo sitio todas las noches... incluso con el supuesto ”nuevo colchón”. Pues ahí queda nuestra experiencia en este hotel de tres estrellas, la primera vez que tenemos una odisea como esta en un hotel o en un hostal, de tres estrellas, de más o de menos. Lo único que se salva es el buen trato de las personas de recepción y que el hotel se encuentra a solo 800m. de La Catedral y del Casco Viejo. Saludos.

My partner and I are staying at Hotel Rice Reyes Católico in a group booking as part of an arts festival in beautiful Burgos, Spain. We have been in Burgos 17 times (but who’s counting?), so we know the town and the hotels. When we arrived at the hotel and went to our room, it was stuffy. We turned on the air conditioning, but nothing happened. No cool air came out of the vents. We left, had dinner, and returned around 11 p.m. Still no air. We asked the night desk clerk about the AC. He said, “Do you have a fan?” We said that we didn’t, but when we entered our room, we saw that a fan had been brought to the room. This fan was our air conditioning. In Spain. In July. On day four of our stay, the fan is still our AC, despite repeated requests to the front disk to have the AC fixed. The response is always, “We hope that the AC will be fixed today.” Hopes and prayers, y’all. Our room, upgraded from a basic domicile, is barely large enough for two people and their luggage. The closet space is minimal, and you can’t hang a suit jacket without it touching the.bottom of the closet. This is a dorm room or a youth hostel, not a hotel. Furthermore, our upgraded room is on the back of the hotel, with a view of a concrete wall. Charming… And then there’s the smell of sewerage that permeates not only our room, but the rooms of our colleagues. Funky and nasty, to say the least. The breakfasts are barely adequate. The soggy tortilla, the most typical dish in Spain, is inedible. Really? If you are planning to visit Burgos, one of the preeminent smaller towns in Spain, with the most impressive cathedral in the country, please do yourself a favor and don’t stay at this sinkhole of a hotel. There are plenty of better affordable options. The hotel has the nerve to call itself a four-star operation. It’s a two-star hotel at best, and given our experience, it’s actually a one-star establishment. Avoid at all costs.

This hotel has a great staff and quite helpful. The room is nice but the bathroom is extremely small and hard to use. Thus is the biggest issue with the place. Good value for your money if you’re looking at a clean place. I would stay again. About 1 km from the church.

Travelled from Madrid to watch Malaga play Burgos and arrived after a brisk walk from the station. The staff were very welcoming and gave us a room on the top floor. It was very nice with fantastic views of Burgos in the snow. Had an excellent and very reasonably priced breakfast the next day, before checking out. Traditional Spanish hotel which I loved, in a great position and perfect for El Plantio, will definitely return.

Located in an industrial area 10mins north of Burgos town with ample free parking. We utilised this hotel as our last night stopover before catching the early afternoon ferry from Santander. Easy access onto the main road network and just under 2hrs drive to the ferry port. Unfortunately the day of our visit was a public holiday in Spain so the hotel was brimming with guests in the in house restaurant and the reception guys were obviously not happy having to work from the lack of welcome and expressions on their faces. Never the less the room exceeded our expectations in view of the very good room rate. Good size and very clean room with very comfortable beds and everything you need in the bathroom. Good for a one night stopover before catching the ferry.

It was very, very difficult to get to this hotel by car; I had to leave the car and walk down a hill for about 5 minutes to get to the hotel; once I got to the hotel, I asked the receptionist how I could get the car down; she told me to drive around some streets and then press a ring and tell them that you'll be staying in the hotel, then they'll let you drive through the street leading to the hotel; after about 8 minutes driving around, Thank God, I finally found the bell, and I explained that I'd be staying in the hotel. When I arrived at the hotel, we had another issue: the hotel parking was very tight for my rental VW Tiguan. I tried to park the car in different ways, but it was so tight. I've been driving for over 30 years, and I've never seen basement parking as tight as this, so avoid it at all costs. The hotel had no alternative parking except to park somewhere around the city away from the hotel, as there was no parking anywhere near this hotel.