Hotel berhampiran Iglesia de Santa Agueda, Burgos

No me esperaba esto de un hotel de tres estrellas, vamos a empezar: Ni un solo cajón en la habitación, sin caja fuerte ni nevera, una sola silla en una amplia habitación de matrimonio, eso si, los cristales muy sucios. Para desayunar en la Cafetería del Hotel y que solo abre por la mañana, pues no te puedes tomar un café con leche y una tostada (por ejemplo) tiene que ser buffet completo obligatoriamente. Esto es en la primera Cafetería de un hotel en la que me pasa; que no me sirven lo que pido y me obligan al buffet que no puedo tomar por problemas de salud, increíble. El colchón de la habitación ya por si solo es para escribir un libro; es de muelles y bien duro, hacía mucho que no dormía en uno de estos que suena más que una moto trucada cada vez que te mueves. Es un colchón FLEX Multielástic GAMA MM. (FOTO) y que mi mujer que es discapacitada no toleraba, aparte de provocarla molestias en la espalda no podía descansar bien, yo cuando reservé habitación dije bien claro que era para dos personas, una de ellas con una discapacidad importante. Prometieron cambiarnos de habitación ya que la única que tienen preparada para personas con discapacidad lleva fuera de servicio desde enero del 2023 al parecer por un problema con una ventana, no nos cambiaron de habitación. Luego prometieron cambiarnos el colchón pero el día que nos íbamos tras comentar mi mujer en recepción que había dormido muy mal, la recepcionista dijo que la gobernanta había cambiado nuestro colchón por uno de la habitación de discapacitados que estaba fuera de servicio desde hace meses. Mi mujer ante esto solo pudo decir que eso era totalmente falso, que no habían cambiado el colchón pues lo había sufrido igual que en noches anteriores y que ya era mucha casualidad que un muelle de ese colchón en particular se le clavara en el mismo sitio todas las noches... incluso con el supuesto ”nuevo colchón”. Pues ahí queda nuestra experiencia en este hotel de tres estrellas, la primera vez que tenemos una odisea como esta en un hotel o en un hostal, de tres estrellas, de más o de menos. Lo único que se salva es el buen trato de las personas de recepción y que el hotel se encuentra a solo 800m. de La Catedral y del Casco Viejo. Saludos.

Un 10 a la atención. Me equivoqué en la fecha de reserva y la cambiaron sin problemas. Estoy muy agradecido. Muy bien ubicado, aunque el parking, 20 euros, es algo caro. La pena es que no pusieron la calefacción de la habitación, y cuando llegamos, con 1 grado en la calle, estaba helada. La habitación, por cierto, enorme.

Spotlessly clean hotel in the Center of the city with friendly service from reception and the house staff. Very quirky hotel just a minute or two walk from the old town with its plethora of bars and restaurants and fantastic architecture. Art Deco reception and hallways and similar in the rooms. Very secure underground car park just a few meters from the hotel with spaces dedicated to hotel residents. Unfortunately no lift in the car park and it’s 3 flights of stairs to street level. Would definitely stay here again. On a separate note if you want a drink in a friendly little bar the Taverner Celtic Center is just a short walk away.

We spent one night at this hotel and occupied two adjoining premium rooms. I don't think we will return to this hotel the next time we visit Burgos. Let's start with the positive points: the staff, the location, the breakfast, the characteristic perfume in the lobby. As for the disappointing/surprising points: A global advanced state of wear and tear (knocks, marks, stains), a surprisingly noisy lift with a warped cabin, a postage stamp-sized television, a sloping washbasin where water stagnates, a composite bathtub that makes worrying cracking noises, missing soap, the air temperature in the corridors is far too high... The main fault remains the capacity of the car park which is ridiculous. The hotel does not reserve the parking spaces, which allows it by refusing to cancel rooms after 6pm not to lose clients who would not be lucky enough to arrive early enough to have a space in the garage located in the basement. we arrived at 8pm and this was our case. The most surprising thing was the impossibility to reach the reception by phone on the two numbers provided. About ten calls made by two different phones during more than an hour were all picked up automatically, nobody answered but we could hear the background noise of the reception. When we arrived, the reception noticed the problem, expressed its surprise but did nothing to correct the problem at the time. Strange... We definitely expect more from a 4 stars hotel.

Travelled from Madrid to watch Malaga play Burgos and arrived after a brisk walk from the station. The staff were very welcoming and gave us a room on the top floor. It was very nice with fantastic views of Burgos in the snow. Had an excellent and very reasonably priced breakfast the next day, before checking out. Traditional Spanish hotel which I loved, in a great position and perfect for El Plantio, will definitely return.

Over the past 10 years we have stayed at the Galeria on a number of occasions. It is ideally located for the final leg of our journey from Nerja to Santander and we have recommended it to many of our friends. Therefore our most recent stay at the beginning of November 23 was very disappointing. As before our room was very comfortable but slightly more Spartan. eg. No complimentary toiletries. The Cafe/Bar had gone downhill. The staff were less friendly and not helpful. We had to carry our plates of food and drink from the bar to our table and our favourite ‘No 3 Combinados’ was poor with inedible warmed up chips. The Menu del Dia Restaurant which should have opened at 20.30 was deserted. We sat for 15 mins without being served despite a number of staff walking through the restaurant which had been prepared for service. Overall not our usual enjoyable stay. Has something changed??

El hotel está bien ubicado, cerca de la catedral (10 mins caminando). Es un hotel cómodo y familiar. Si regreso a Burgos seguramente me hospedaré aquí de nuevo.

Beautiful Hotel/Perfect Location! Steps away from the famed Burgos Cathedral and the promenade, this hotel is so convenient with on-site parking, friendly staff, and beautifully designed rooms. What’s not to love? The food was food in the onsite lounge. Contemporary decor