Hotel berhampiran Burlington Centre, Burlington

So pleasantly surprised. Stayed overnight cause husband had flu and didn’t want to get exposed before my holiday. Received a beautiful greeting upon arrival. The hotel is very clean and the room was tidy and spacious. More importantly, the beds and pillaged were super comfy. Great stay. Would highly recommend.

Rooms are nice and spacious. Fridge and microwave are in room which was a nice touch. Friendly front desk and maid staff.

When I booked this hotel, I read the ones after June 2023. And it did not disappointed us. This hotel is fantastic. I could not find anything negative about it. From the time we arrived, the staff was so friendly,helpful and efficient. The rooms are actually all suites with full size fridge,toaster,microwave, dishwasher, all the dishes, soap for dishes and dishwasher,etc. So clean, it looked like we could have been the first ones to stay in that room! The breakfast room is great, had everything that you could probably want for breakfast. Even a gluten free blueberry muffin that was delicious. I used the pool, the only one in it at the time, and again, a nice area. We didn't go outside, but looks like a really nice area with a patio, tables, etc. The Bronte Go train is 3 minutes away. So handy. We took the Go train for a hockey game in Toronto, so made this hotel a perfect location, right beside the 403. All of the staff were so friendly. All in all, we would return for sure.

I am staying here on a business trip for 2 weeks. As the building is new, it is comfortable everywhere in the hotel. The bed is also very comfortable, which is quite satisfactory even compare to a 5 star hotel. However, the wait time at the restaurant is long due to the lack of staff throughout the hotel. Also, there were many employees who were not familiar with the new IHG policy, so I had to explain it three times. After pointing out the problem, I can definitely feel the improved service from the next day, so I think I will use this hotel again next time.

I just stay at this hotel and I am impressed about everything. Very fast check in/out, very clean rooms with everything you need ( minifridge, kcups coffee maker, big tv), everything looks new and no bad odors like in many other hotels. Close to QEW Hgwy is worth to stay here.

I was able to get early check in, so tha was a plus . Hotel room was clean and very comfortable. Great customer service. Staff were accommodating and very friendly. The experience was lovely My only complaints were :The toilet seat in my ensuite was loose , so that was uncomfortable. The pool was overly heated. I was only staying for the night , I did not complain, but informed staff at my departure.

This hotel is just over a year old and still looked and smelled new. We chose it because of an indoor pool and the later than usual check out time of 12:00 pm. There was a single front desk attendant and a long line formed at check-in time. Unfortunately, the pool was out of order for our stay. We were told that we could use the one at a sister hotel that was a ”short walk away”- totally missing the point of an on site pool. The 11th floor, corner room had lovely views and was clean and fresh. Lighting was poor for reading on the sofa. The breakfast space was large and lovely and had a variety of seating including booths, tables and a bar type overlooking a street view. However, food quality and selection was poor compared to other ”breakfast included” places I've stayed. The bacon and scrambled egg containers were allowed to be empty. Scrambled eggs were yellow but otherwise did not taste or resemble real scrambled eggs. The bacon was undercooked. Everything you use is garbage-plates, cutlery, cups. How out of touch is this, especially for a new facility and one that promotes ”green” practices in the room. The knives were so flimsy you could barely spread butter. Is it really too much to provide real tableware? Parking is underground and is spacious and well lit. The $15/night cost is only revealed by drilling down on website amenities. All in all, this stay was only memorable for its disappointments.

Everything here was great. My understanding is that this is the only real hotel-like place to stay if you need to do something in Westdale (which I try not to do but have to do sometimes). Friendly and efficient service, clean and excellent room. Not a great view, but, after all, the room is meant for travelers-slash-visitors. I wish I could have checked out the pool, but, alas, I was too busy the last two times I stayed here.

Amazing place to stay...always! Staff is friendly and helpful. All areas, especially rooms, are immaculate and very well-maintained. Excellent rates and location. Rooms are incredibly spacious. Only place we stay in Hamilton-about once a month for the last few years. Easy to get early check-in and welcomed upon our arrival. Bed and pillows are so comfortable. Hot breakfast included-good variety of food and drinks. Most definitely best place in town!! Highly recommend this hotel! Carmela P.