Hotel Mesra Haiwan Peliharaan di Burnaby

Great location, easy access to a food court downstairs and also the Metropolis mall. Service is great, we requested for some toiletries and they came very fast. Easy to use app to communicate with the staff there, they are very friendly as well! Love the buffet breakfast, waitress was nice. The only downsides are the pools are bit small and not the cleanest we have seen. The gym is small comparing to the size of the hotel.

這次加拿大自由行38天，規劃很久了，7/13終於成行，第一站為溫哥華，將停留9天，在Trip,預訂了皇家府邸民宿兩房，離鐵道鎮捷運站不到1公里，環境佳交通便利，下次再訪溫哥華鐵定住這裏。

This is our second year in a row booking at the Element Metrotown Burnaby for our soccer tournaments. Roxanne in group bookings was super helpful and awesome to work with because she helped me organized the accommodations. I had no idea what I was doing. Rafael at the front desk was friendly, helpful and he remembers everything. The location was excellent with many food options, groceries, and a mall. The rooms were spacious and gorgeous with great views. The kitchen with full fridge was very convenient for 4 occupancies. The beds are also very comfortable. We will definitely return to this hotel.

Hotel yang bagus sangat bagus Sarapan pagi ok, lokasi yang sesuai hanya di sebelah lebuh raya, tempat letak kereta percuma, penyambut tetamu juga sangat sabar

1） a bit dated but keep good maintenance 2) good breakfast 3) not the most convenient but close to large shopping mall as well as 10 min walk to Skytrain 4) good service as staff initiated whether we needed microwave during check-in

My husband and I stayed one night at the Burnaby location in order to attend a dinner function nearby. We checked into our room and the heater was already on and set at 68 and seemed to be working OK. Shortly after we arrived in the room, a maintenance person knocked on the door to see how the heater was working. That should have clued us in as to what would happen next. A bit later, the unit started to spit out cooler air. I might add that the unit never cycled off and on as it should. I turned the unit up to around 72 to see if that would make a difference but no it did not. We contacted the front desk and within 5 minutes, maintenance came to check. We were told that the heater had to remain at 68, no higher or it wouldn’t work. I have never heard of such a thing. High temperature in Vancouver was mid 40's dipping into the 30's at night. By this time, it was 5:30 and we had to head out the door for the dinner event at 6PM. I wish we would have demanded a different room, because when we returned it was definitely cooler in the room. We were both tired and needed to leave the hotel early in the morning so we decided to “gut it out”. I looked for additional blankets and there were none. I wound up sleeping a total of 2 hours in my coat. This was not a comfortable experience.  I am generously giving this property 2 stars as the room itself was clean and the bedding was comfortable. The front desk clerk kindly gave us a 50% discount for our discomfort which was the best she could do, but when I contacted their HQ was offered a 50% discount off a future stay. Don't think I will take them up on that offer, but thanks anyway.

The staff were very friendly- I apparently was the guest of the day and received a nice little treat basket in my room when I checked in. The bed was comfortable with lots of big pillows. Probably the best thing was the amount and type of towels provided. They had plenty of face cloths, hand towels, bath towels and even a bath sheet. Usually I need to call to ask for extra towels- not here! The room was well appointed with a mini fridge and microwave. I gave this a 4 mainly because of location. Although there are restaurants within walking distance, there’s nothing else really nearby. I had a mountain view room which also meant I faced Grandview Hwy. Traffic started about 6am and because there is a little balcony- there is not much sound proofing. Overall my stay was a good one, and if I needed to be in this area again I would choose to stay here.