Hotel berhampiran South Side Trail, Burnaby

非常好，有會中文的員工，可以微信聯繫，可以用貝寶PayPal付款，也可以用信用卡付款。乾淨整潔，院子很安靜。祥和。

This hotel is under new ownership and in the process of being renovated, I was assess that all the stories you hear about it previously are true, it seems it was very runned down previously. The room we had was renovated, some areas looked like paint over stuff that should have been replaced. The Astro turf on the balcony was interesting. The room itself was clean and the beds were comfortable. When I asked for an additional pillow it seemed like a big deal although they did find one. The hotel is decent now but I could see it declining very fast if not properly maintained

My husband and I stayed one night at the Burnaby location in order to attend a dinner function nearby. We checked into our room and the heater was already on and set at 68 and seemed to be working OK. Shortly after we arrived in the room, a maintenance person knocked on the door to see how the heater was working. That should have clued us in as to what would happen next. A bit later, the unit started to spit out cooler air. I might add that the unit never cycled off and on as it should. I turned the unit up to around 72 to see if that would make a difference but no it did not. We contacted the front desk and within 5 minutes, maintenance came to check. We were told that the heater had to remain at 68, no higher or it wouldn’t work. I have never heard of such a thing. High temperature in Vancouver was mid 40's dipping into the 30's at night. By this time, it was 5:30 and we had to head out the door for the dinner event at 6PM. I wish we would have demanded a different room, because when we returned it was definitely cooler in the room. We were both tired and needed to leave the hotel early in the morning so we decided to “gut it out”. I looked for additional blankets and there were none. I wound up sleeping a total of 2 hours in my coat. This was not a comfortable experience.  I am generously giving this property 2 stars as the room itself was clean and the bedding was comfortable. The front desk clerk kindly gave us a 50% discount for our discomfort which was the best she could do, but when I contacted their HQ was offered a 50% discount off a future stay. Don't think I will take them up on that offer, but thanks anyway.

Staying for 3 nights. Staff lovely, room fantastic and location perfect, just on the edge of wonderful hiking areas as well as downtown Vancouver. Bar, restaurant, liquor store and general store on or next to the site. Great hotel. Would 100% recommend.

We always come to this hotel when we want to spend a romantic night. The room interior is modern and pretty. Just sad that this hotel does not provide tooth brushes unless you ask them for it. (So before we head to our room we tell the front desk to give us the toothbrushes). I also booked this hotel on my birthday :) The guy who works at the front desk is very very kind and patient. I totally recommend this hotel

This was perfectly adequate for my one night stay prior to a cruise. The location is easily accessible from the train from the airport and less than a mile from the cruise terminal. It is no frills but clean. I had a shared bathroom which was a concern but it was fine. You share the bathroom with another room and you will hear them in there but, again, it was one night. There was a sink in the room which was good as you didn't need the bathroom for basic teeth brushing, etc. If I was doing an overnight in Vancouver again, I'd go back.

The location was perfect, and the room was quite spacious for the two of us, my teenager son and i, as we were in town for university campus visits. The beds were very comfortable, and the Starbucks in the lobby, and the mosaic restaurant served good food (for lunch). Parking was right down in the basement, and was very convenient. We parked the car there and walked around Robson avenue for shopping. Checkout was also very speedy and done online, without the need to line up.

Our stay started off really well. Front desk staff were very friendly and let us check in early. I went to have a shower before going to the concert we were in town for and found that the tub drain was plugged and the tub not draining. I had received a txt earlier ask how the room use and to text if we need anything. So I text that the tub was are draining. I did not get a response and left the room to go out. We thought we would come back the drain being unplugged but instead came back to nothing done. We went to the front desk to ask for a plunger to try and fix ourselves as it had been 7 hours and still no response. We tried to plug the drain but it did not help. When we returned the plunger the front desk person offered us another room but being in out pj’s and it after midnight we stayed in the room. They said maintenance would be back at 7am. We went to check out at 11, still no response to txt and no maintenance person to fix tub. The desk person apologized and offered us breakfast vouchers for the restaurant. We went to the restaurant but they would only give us bacon or sausage and eggs. Being vegan and vegetarian that was not going to work. The restaurant said they could not offer anything else. We went back to the front desk and the manager wouldn’t allow the front desk person to do anything else for unless we wanted McDonald’s. Looking forward to getting home tonight to shower.

Very inviting hotel, front desk staff are very helpful and polite.

This hotel is truly nice. The driver and I had a difficult time seeing where the hotel entrance was. We had to guess. Very engaging lobby, with a check in that went very smooth. There are plenty of amenities at this hotel. Good attached restaurant. The room was very large, very nice, and very comfortable. Very large bathroom, and nice shower. However. The glaring problem here are the thin walls. Every other guest I spoke to had the same complaint. I could annoyingly hear the people walking around above my room. The housekeeping staff could be heard cleaning several rooms away. The hotel guests could be heard walking around the halls and in their rooms. A small amount of noise is to be expected at hotels, but this is just poor design and cheap building. There was also a distinct smell of vomit throughout the hotel. I am not certain if this was the result of the farm land outside, or intoxicated guests. Probably both. If you are here to gamble and drink, you may not notice any of my issues. If you are hear to sleep and work the next day, you may share my concerns.