Hotel berhampiran Burr Ridge Veterans Memorial, Burr Ridge

You can't beat this place for the money. Decent restaurants nearby. No shady characters in the area. Relatively quiet rooms. The staff is as always, very accommodating. Check in is fast and easy. I stay here weekly for work and they always remember me. Dunkin donuts next door for a quick coffee fix if need be.

The hotel is about 30 - 45 minutes drive from downtown Chicago and 20 minutes drive from O Hare airport. The room is spacious. A hotel with nice view and good for someone looking for a quiet & relaxing getaway.

Chef Jeffrey Dobbs was outstanding and the bartender David made a very good Old Fashioned for me. Chef Jeffrey cooked up a salmon dinner perfectly. He also whipped up a delicious dessert of ice cream, chocolate brownie with fudge sauce. Chef came out to say hello and was quite personable. Five plus stars for Chef Jeffrey!!!! Your people at the front desk in the PM hours were not the sharpest and or attentive. Walked by the front desk many times since I stayed at this property five nights on two different business trips. The evening front desk group looked as if they did very little to nothing productive. Just standing at the front desk waiting for their shift to be over. Note: There were other more competent looking and productive people at the front desk that showed interest in what they were doing during the morning hours. I'll stay at this property again because Maria who is the breakfast hostess in the morning is very nice. Your breakfast selections and quality is excellent. Kudos to Chef Jeff again for the breakfast quality/taste and of course Maria who makes sure each guest is attended to and coffee if hot and ready. See you next time.

This hotel is pretty good, a little smell, very good breakfast, and very good price this time! Pics attached is not this hotel!

This is one of the most overpriced and poorest quality Best Western's (BW) we have stayed at. We were duped into booking directly with BW because of their ”low rate guarantee”. An ”aggregator” travel site had better rates, but BW fools you into paying them directly at a higher rate because they say they will ”refund the difference and provide a $100 gift card” if you book directly with BW and file a claim form (after paying). The claim was rejected with the auditor pointing to some fine print. Don't fall for their tricks! While the rooms were relatively clean, the bathroom was a bit gross with moldy shower heads and non-slip strips in the tub that were curled up and coming apart. The rooms themselves were pretty spartan (not necessarily bad, just boring), but smelled a bit like a smoker had lived there. For whatever reason, the elevator also felt like an oven, but luckily its a short ride. Honestly, I don't understand the inconsistency of the Best Western brand. I have stayed at some beautiful BW hotels. Maybe ”BW Plus” really means ”BW Minus”?

Usually, I am a very forgiving person but I had the strangest experience. While on vacation, my car battery seemed to have died, and so, we came in on a 1am flight, already late, tired and cranky to a totally dead car. I parked my car in a parking lot SURROUNDED by chain hotels (Marriott, Courtyard, Fairfield Inn & Suites, Doubletree by Hilton, Hilton Garden Inn, Hyatt Place, Sleep Inn, Hampton Inn). Truthfully, in the vicinity, there are at least 7 hotels to choose from and of these, three were Marriott properties. When we didn’t find any recourse, I decided to find a hotel room to stay the night, and figure things out in the morning. I have 3 young children! Would you believe all seven hotels had no rooms available?? None! And every single night manager was unsympathetic to my plight and brushed me off. I was not asking for a charitable donation - but the lack of care and customer service was disgusting. Tip: Hotels, when you have situations like this occur, treat people well. ALWAYS treat people well. Honestly, the easiest thing in this situation would have been to say, “Ma’am, I am sorry but our hotel is completely booked. Would you like me to call you a taxi to get to another hotel?” “Let me call another of our nearby properties and see if they have anything available.” This treatment made me feel like totally less than a human being. Update: my children and I spent the night in a parking lot surrounded by chain hotels.

Excellent hotel. Brand new build and kept very clean by staff. Rooms were very clean and spacious enough and it's in the perfect spot to be quiet at night for sleeping but VERY close to all kinds of food, shopping and entertainment. We stayed for a week and did our own daily housekeeping which is what we prefer but the staff was always available and ready to replace towels as needed and answer questions. It was very nice to have a washer and dryer available to do our laundry since we were on a long road trip. One suggestion regarding that would be to have one more washer and one more dryer; one washer and one dryer alone is not going to be convenient as business grows. One guest complained about the smell of the cleaning agents but it's probably because they were using what smelled like a vinegar solution which is very effective and smells less harsh than bleach. I thought it was a very good smelling hotel and room. The surrounding area is very nice with green grass and plenty of places to walk safely and in peace through a very nice neighborhood behind the hotel. Parking was plentiful, clean and free! I would most definitely stay here again whenever I'm back in the Orland Park area. I only have two suggestions. Move the smoking area to the back of the hotel and as far from the entrance as possible. It's bad enough smelling the cigarette smoke near the front gazebo when trying to relax and enjoy the sunshine but it was even worse when the pot smokers had to add their second hand smoke to the mix. Also there was one gentleman working the evening desk who was not very polite at all. They lock the doors at 2200 hours so you need to use your room key to get in. Although I stayed at this hotel for a week and spoke to many of the desk agents, including this one, he IGNORED me standing at the door when I had lost my key and then when he finally came back out, after making me wait for what he must've thought was long enough, seemed to grudgingly let me through the door and chastise me for not having my key even though I had already told him I lost it and needed to find my wife to get back in the room to get my phone and my ID in order to get another room key. His customer service skills were a bit lacking. However, everyone else who works there that I interacted with throughout my stay were EXCELLENT customer service specialists. I chalked it up to him having a bad night and would still give the place 5 stars.

Let me say I loved it! The favorite part were the people who work there and 2nd the jacuzzi! Beds were comfy; slightly firm for me but comfy and very clean. I was there for a Celebration of Life Ceremony and the people there helped my brother and me; my brother and his wife also stayed and enjoyed it. Pool water was cool; I'm blessed with a pool in FL so used to it being a little warmer but the jacuzzi was awesome; nice jets and temperature was great and relaxing.1 Needed that. I don't have names handy so I hope to call corporate or something and ask them to be recognized for Outstanding service. I do remember the wonderful manager I spoke with named Beth; she was great and someone I would proudly work for if I was not a retired Air Force veteran and I lived there. But,I highly recommend it. The breakfast was ok; I'm a little boujee on breakfast. The board was rented for $265 with tax for 24 hours!!! We had our Celebration of Life ceremony for my Mama that I miss dearly who passed away the day before I arrived there; I kept my composure when I was not alone until I got to the last day; stayed for 5 days. I was in tears checking out but I just wanted to say they treated me like a queen and I'd definitely stay there again.