Hotel Perniagaan di Xi'an

Service: 10/10 What an amazing stay here at the Intercontinental, stayed here for 4 nights in the Deluxe King room. Arrived and checked in late at 12AM, the staff were pleasant and respectful, quick and got me settled in. The staff were very attentive and service just impeccable - consistent in greetings at each turn and always double even triple checking if you require and help. Room: 8/10 The rooms are clean, and cleaned on a daily. The cleaning lady was incredibly attentive, on the first night I asked for more water as the room only came with two, consistently day after day they left 4 bottles for me which was really appreciated on my part - it’s a minor thing but it really elevates the experience. Room is quiet, can’t hear a thing from the opposite rooms. Occasionally there are some sounds from the door but it’s really unnoticeable. Shower; the only reason why i didn’t give it full marks. Maybe it’s personal preference but the water does not seem to get hot enough, the water pressure on the shower head seems a bit lacking. Nevertheless though, don’t let that deter you from booking as it’s still an overall great stay. Tub; no complaints, water runs hot, what better way to relax and kick back after a day of being a tourist and walking 20k. Location: 10/10 I think this one is completely subjective to personal preference. The location is in the midst of white collar working towers so there is quite a bit of traffic. There is a subway station close by as well -though I never used it as I took a Didi 100% of the time. A mall is nearby within walking distance but again didn’t go. Most commutes by didi take 20-30 minutes due to the traffic but honestly looking at the Westin or other hotels in prime tourist locations (ex. Pagoda , bell tower etc) there is sooo much traffic and noise as they have so many different activities happening there. For me this location have me back some silence after a long day out. Atmosphere: 10/10 The hotel is beautifully decorated, cleaned throughout. Jo Malone fragrances in every elevator. It was such a relaxing atmosphere to be in. Breakfast: 10/10 If you can, give the breakfast a try. There’s a huge variety of Xi’an delectables you can try, from the roujiamo, liangpi etc that are available plus a mixture of western food. The staff I must commend once more are incredibly attentive and always try to make your experience better. Final thoughts - highly recommend the intercontinental Xi’an for your next stay. I truly enjoyed it and would recommend it for those coming for a 5 star experience!

設施：酒店設施很好，古色古香，該有的都有。 衞生：衞生條件很好，阿姨打掃非常及時，房間很乾凈，在入住前會做無煙處理。 環境：交通很方便，離地鐵口三四分鐘的路程，房間很安靜。 服務：重點誇一下前台和各位服務人員，前台態度非常好，主動提供免費升房及各種歡迎服務。服務意識非常到位，有什麼要求都會滿足。 總之住的很開心，感謝各位酒店工作人員。

After two dozen-plus countries, I've learned to judge a hotel less by the room and more by the staff, because no room is ever perfect and you have to pick your battles. This place is one of the rare cases where I didn't have to sacrifice either. I was given a room I genuinely loved. The front desk even called after check-in to make sure I was happy, and I was. Around day four, a neighbor threw a party (smoking in the hallway, doors slamming, the works), and rather than make me deal with it, the staff moved me immediately to make my stay more comfortable. The second room didn't feel as good to me, and when I told the front desk I couldn't settle or sleep, they moved me a third time without any pushback. I ended up just as happy as I was in the first room, entirely because the front desk clearly cared about getting it right. A genuine shout-out to the gentleman at the front desk (not sure if he's the manager). One person, but he single-handedly turned my opinion around. There was almost always an English speaker on duty. I had exactly one bad interaction: I went down to the desk in the early evening and the woman there just said ”I don't speak English” and left me standing there. No attempt to translate on her phone, nothing. But that was a single person on a single occasion, and everyone else was great. A few honest heads-ups: The address situation is a real problem. If you use the American version of Alipay, food delivery and DiDi cannot find this place. The listed address pulls up a different location, the hotel name pulls up yet another, and on Trip.com the hotel name even changes between the English and local-language versions. I lost one food delivery entirely and nearly lost a second (the front desk walked me over to another part of the building to help find it). I started attaching a photo with an arrow pointing to the entrance every time I ordered. Reception is on the fourth floor and the entrance is genuinely hard to find. It took me 30 minutes my first day, so I'm amazed any driver located me at all. The beds are firm, the hardest I've slept on in China and very American in feel. If you like a softer mattress, know that going in. It's fine, just not plush. The water gets hotter than any hotel I've stayed at, and you can fill the tub completely for a proper soak after a 25,000-step day. I only wish they provided Epsom salt, though almost no hotel does. Bring your own razors and conditioner. Other hotels included razors in the bathroom kit; this one doesn't. I'll be back in the area, and I'll be staying here again for a significantly longer stretch. When I do, I'll be requesting either my first or third room, because both were perfect.

Best stay in XIAN. convenient location and 5 minute walk to Tang Everbright City. There is a Hotpot Restaurant at the Side of the Hotel. Friendly Staff and Helpfull. Great breakfast and full of choices. Will stay again for sure!

Very good location to access Da Ming palace. Hotel is very big and its facility is well equipped. Food is excellent and room has big space for very comfortable sleeping and staying. Especially its customer service is so good and so warm. They help me to solve many problems.

We rent a total 5 rooms 5 night total of 10 people trip. The front desk has provided an excellent job and very good in keeping up in touch with us before, during and during emergency time. Good communication and gave us a free shuttle ride from the airport to the hotel. Due to the flight cancel, the front desk also helps us to rebook anothet of stay. Helping us to send a parcel. One of my friend forgot his very valueble item in the room. By the time my friend realised this. He already 100 miiles away from the hotel. We called the front desk. And the front desk helped us by live video communication and searching thru out the room. And found the item. 100% and i will recommend this hotel. Good worker Very clean room, toilet very clean

Great location , hotel is very up-scale being in the ' tech zone' of the city ! The staff are very approachable and friendly, and despite language barrier they helped us with our enquiries and the room cleanliness was of standard !

The lobby is incredibly grand and classic, creating a great first impression. The reception area is spacious with plenty of staff and comfortable seating while you wait. One of the best features is the direct access to a shopping mall through the back door. Major attractions like the Grand Tang Dynasty Everbright City and the Giant Wild Goose Pagoda are also within easy reach. I stayed in a 1st-floor Twin Premier Garden View room, and I absolutely loved the private garden space—it felt like having my own personal sanctuary. Since the city’s central heating season had just ended, the high-ceilinged room felt a bit chilly at first. However, after contacting the front desk, they immediately brought a heater to my room, which I really appreciated. The staff were professional, kind, and quick to respond to all my needs. I would definitely stay here again on my next visit to Xi'an. Highly recommended!

The hotel staff are amazing and very welcoming and kind and helpful. I arrived at midnight around 3:30 but still a beautiful girl was communicating with me until I didn't arrive and she helped me out to get in my room and she provided an upgraded room. Room service is quite good with almost all amenities. The location is amazing around the hotel there are two super big malls and there are several shops and street food to enjoy. Easy to get everything including the transport facility. I enjoyed a lot in my 5 days staying in this hotel and I would highly recommend staying in this hotel if you are planning to travel in Xi'an. I would be glad to come back again during the December break. Thanks!

Good hotel! Very good location, and easy to find! The room is good, in shower and toilet is very clear! But in the floor in room vas a little bit dirty. But anyway room is good, and bed is soft. Just I couldn’t close the window and was a little bit cold in night