Hotel berhampiran College of the Immaculate Conception, Bandar Cabanatuan

I booked to stay at Top Star hotel in a Queen room for 2 nights during my visit to Cabanatuan. The hotel looked pleasant online and I was looking forward to my stay. I arrived early with my partner for check in. The front desk were obliging however charged 500 pesos for the early check in. When we arrived in the room we were immediately overwhelmed with the smell of damp. On closure inspection black mould was seen on various wall surfaces and on the edges of the carpet. I called reception and the member of staff was very nice and apologetic, she offered to have house keeping show me another room. After inspecting a further 4 rooms I concluded that they were all of similar damp condition. I was then offered a suite which looked and smelled fine.... fine that is until we activated the aircon and the same damp mouldy air was being circulated... I personally have an Allergy to this and so does my partner so after an hour we both began to feel unwell. I wrote an email of complaint and forwarded to reception I requested that I be refunded for the stay and I would move to another hotel. When I attended reception I was advised by the manager that they would only refund for 1 night of my stay which is ridiculous as my reason for cancelling was due to substandard conditions detrimental to our health. I informed the manager that I would then be lodging a complaint with the Department for trade and industry in the Phillipines which she didn't seen all that bothered about. This hotel has serious damp issues that need addressed, so my advice for anyone with asthma or any allergy condition is to avoid this until it is addressed. If a hotel wants to charge as a mid level hotel then it also has to perform at that level. I will continue to pursue my refund as this is in total violation and morally incorrect . On a positive note the housekeeper and receptionist were very nice and professional and the reason for my service low score is purely down to the managements failure to refund.

Location is great, along the main road and near business establishments. Parking a little bit difficult even though you've reserved your slot, it can still be occupied by other tenants.

We booked this as it was the nearest hotel from the hospital where my sister gave birth, very accommodating ng staff, since alam nila na naglelabor iyong kapatid ko and we just need some place to stay while waiting na mag 7cm sya, they provided us the nearest room from the ground floor. Kudos to the service ＜3

This is a very well-run place to stay. It’s good value for the money and the staff are exceptionally courteous and helpful. There are not too many other places to stay in this area so it’s a great choice if you need to do business or visit nearby attractions such as the American war memorial. Recommended!

Super duper comfortable place to stay. Love the ambiance and alsp the super delicious food 🤩🤩🤩

I enjoyed my stay in the hotel and fields around the are gives the rural vibe. The staff was very accomodating. Overall, did not expect so much from the price range but I was satisfied with the service.