Hotel berhampiran CAEN RAILWAY STATION, Caen

Excellent in every way. Quick helpful reception. Extremely clean well appointed room. High level of security. Enclosed storage for bikes. Good value. I was rather concerned after I had made a booking after reading a review that complained that the bedding was not changed every day. Ignore this negativity, the People gets my vote for cleanliness. One observation. The windows in the bar/ pizza area could do with a polish. They seemed a little ‘ greasy’ in the setting sun. Apart from that minor comment, perfect. I have no connections with the People. I was an unnecessarily apprehensive visitor.

Il nous est arrivé une expérience très angoissante dans cet hôtel. Nous prenons une chambre dans cet hôtel et a notre retour du restaurant dans la nuit , nous avons pu constater que quelqu'un avait pris sa douche dans notre chambre et c'était prélassé dans notre lit. Une carte d'une autre chambre était posée sur la table de nuit.Par chance nous n'avions pas encore déposé nos bagages mais surtout n'avons pas croisé cette personne. Nous avons contacté le veilleur de nuit, ce dernier nous a réattribué une chambre sans avoir pu nous donner une explication plausible

Have just returned from a 7 night stay at this hotel. The staff were polite and the rooms were serviced to a good standard every day. There are plenty of eating opportunities available in the immediate area to suit most tastes. We chose to cross the road and eat at the Flunch, which best suited our needs. Very handy location for our tour of the D Day beaches. Recommend.

Bonjour, réservation 1 mois avant pour une chambre lit jumeau pour mon fils et moi. à notre arrivée pas de chambre de ce type disponible donc obligation de payer une autre chambre 170 euros les 2 jours ! c'est parfaitement intolérable ! c'est du vol manifeste. La première nuit l’hôtel accueillait un groupe scolaire, obligé de demander le calme en appelant la réception à 22H les enfants criaient et couraient dans les couloirs. à 5, 50 euros le petit déjeuné, vous ne trouverez que de la frugalité, pas de choix et produits bas de gamme. Le personnel est toutefois très sympathique mais l'expérience est inacceptable. à la fin du séjour on vous propose une note à régler avec la moitié de la facture déjà réglé en arrivant ... Voyageant beaucoup avec mon entreprise c'est l'expérience la plus désagréable en hôtel, que j'ai pu vivre.

Pros Good stopover hotel, we have stayed several times and rooms are now being refurbished to a good standard for this type of chain. Although on an industrial estate it’s quiet. Plenty of casual seating space although it does get busy when coach parties arrive. Good parking which is said to be secure although on our latest visit the gate was left open all day, on previous visits we needed a code to leave, not this time. Restaurant food is good, service ok. Cons Bar management is rude and impolite, and seems to be independent of the hotel and it was odd to be offered a “special price” for food items on the bar menu. Overall a good stay with minor areas of improvement needed.

Habitué des hôtels B&B, j'ai retrouvé le confort des chambres familiales. Mais un point négatif qui a un peu gêné nos nuits dans celui-ci, est l'éclairage permanent des couloirs extérieurs de l’hôtel. La fenêtre de notre chambre se trouvait juste en face d'un éclairage, et malgré le rideau tiré, nous avions un halo lumineux permanent... bien gênant pour avoir une nuit reposante. Sinon la chambre familiale est toujours aussi confortable avec une bonne literie.

I was the leader of a British school group who stayed at this hotel last week. Whilst we were there, we had the misfortune of being struck by a 24 hour sickness bug which affected 34 out of 48 of my students, so first and foremost, I would like to apologise for any inconvenience and distress we may have caused. However, our situation was rendered unmanageable by the simple fact that our group, despite a very clear request from our operator to keep us together, as you would logically expect for any school group, was dispatched all over the hotel, in amongst other guests. The booking was made 6 months ago, so no excuse for very poor planning, and for our concerns for the safety of our students. Our first cases started happening on the very first night. This was a particularly virulent bug which caused our students to vomit with no warning. Of course, when a student was affected, other students in their room had to come and find us. The only place we could use as a hub, given the situation, was the hotel lobby. This went on all night, and we stayed up all night, dealing in the best way we could with our sick students, stripping beds, moving students to other unaffected rooms when we could... The hotel manager/night porter (at least I assume he was the manger as he never bothered to introduce himself) witnessed the situation but didn't offer any help whatsoever, not even clean sheets. We had to ask for these and he very reluctantly gave us 3 !!! The next day we were met by the same man, who just proceeded to shout at us for not having any control over our students, going as far as insinuating that our students were sick in their beds on purpose... When I tried to make him see our point of view, his tone turned to sarcasm as he repeatedly said ”Yeah, yeah, you're right”... After much calm and patience I thought I had managed to get through to him, have an adult conversation, and I thought we had left in amenable terms when I got on the coach to go on a visit. We even smiled at each other and I really thought I'd got somewhere with him. Unfortunately, when we came back from that visit, the reception shutter was down and the man didn't realise that I could hear every word he was shouting down the phone again to his area manger. It was very clear that he was not able to try and see things differently at all... He also accused one of our student of being sick in the hotel lobby, but then changed his story when he asked to see the video footage... I could carry on at greater length... This hotel will not be a suitable place for any school group as long as it is run by someone as incompetent as this man, who displayed the understanding and interpersonal skills of Basil Faulty, but without the character and humour. Communication among the staff was also sketchy, which led to another argument with the manager... However, I could not fault the rest of the staff. Breakfast was disappointing for a French experience: no croissants or pains au chocolat. You threa

En visite pour découvrir les plages du débarquement, nous avons été accueillis avec professionnalisme, et avec une note d'humour et de bienveillance. Suite à soucis indépendant du personnel de l’hôtel (un client récalcitrant à un hôtel non fumeur), La réaction fut immédiate. Merci à Maxime (selon les sources) pour la résolution du problème, rapidement et avec amabilité. Franchement le personnel est au top. Merci à l'équipe . Le petit dej' est bien. Les chambres sont bien tenues et spacieuses. Bien situé également pour accéder aux plages de la manche et du Cotentin. Merci à toute l'équipe !

This review is based on the hotel being a 4* spa hotel. It's more like a 3*. Based on the price and rating, it falls short of what you pay for & what you get. The location is excellent - best in the area and there is no competition, so for that, it's worth it's 4*. It's well staffed and most staff are helpful & attentive. We had lunch on the terrace on a sunny day, and the service then wasn't the best. Different waiters came each time, so they didn't know who had ordered what. Usually in France we notice they always do and that's what sets French service apart from others. Not the case here - the wrong dishes were brought, there was some confusion and the sharing dishes we did order all arrived at different times. It was rather lacking and felt disjointed. We had to ask for drinks twice and that was also confusing. We had breakfast every day. Decent enough - but the layout of the breakfast, especially in the corner where the bread and jams were made it congested there. They have the guest reception/greeting desk in the same corner, rather than right at the door as you enter, so it was rather confusing for those on their first day, wondering where the staff member was. A simple rearrangement would solve this. We had the best room - the suite. Usually, I'd expect some extra items in a suite, like complementary drinks, fruit - I've even had reserved tables at breakfast, reflecting the premium price of a suite (especially in high season). There was nothing. Each day we had to ask for the water to be replenished and there was nothing else in the fridge. There was tea/coffee but no milk. We could have asked for milk from the bar. Remember this is a suite in a 4*... on the ferry over, in their premier cabins, we had better service. It left me wondering where the extra money (and it was a lot) went, other than a bigger room. The room was nice. The toilet was very small, though and getting in and out takes careful planning as the door opens inwards. Astonishingly - there were no USB ports in the room. The 3* budget hotel I use for work has these, as did the basic cabin on the ferry over, but none here. I do have an adapter but did't imagine I'd need it in a hotel of this level, so left it behind. This can easily be solved. Charging phones/cameras became a chore. The view was nice, but the windows are very small and narrow. I had to stoop to see the view, or sot down and stretch up. The spa was OK. The steam room wasn't working for a while and I couldn't find any staff for some time. Someone else reported it, but it never returned to proper service. It had been OK the previous day. They do let children in the spa, which is something I'd change. A spa is supposed to be a place to relax and putting up with other people's children is often not conductive to that. In summary, it's a pleasant hotel, with nice staff and I would stay again if in the area, however, for the price and rating, it does fall short. I wouldn't bother with the suite.