Hotel berhampiran Pagatpat Baptist Church, Cagayan De Oro

we went to this on dec 28, 2021 at 2pm. hoping that we will just check in because were already tired from travelling from zamboanga to CDO. and we already paid our reservations 2 weeks before our trip. yet, when arriving at their counter. their front desk employee told us that there were no more available rooms. (see how stupid their ways of processing works ? and we cant even park our vehicle properly. their free parking means that its 2 blocks away from the actual hotel -_-. and they didnt even mention that. but the worst part is. on our 2nd day of vacation. my family and i decided to go to seven seas water park. that means we need to leave early and to leave our hotel for the whole day. and so we did. on the 3rd day. dec 30, 2021. my brother notice that his money worth 5000 thousand pesos was taken from his wallet inside our room. where he left it. and so after noticing that we got rob. we decided to confront the hotel asking them to show their footage of their cctv. and they denied us. they said, ( only their manager has the password for their cameras.) and so what we did is we ask for the number of their manager to inform them about our situation. when speaking to the manager. She was already screaming at my mom through their phone saying that my mom violated their boundary, saying that she trespass to their counter. do you guys hear how stupid thats sounds ? were the ones who got rob and yet their the ones who are more angrier . to fact that the room has only one entry and its the front door of that room, its means that they used the spare key of our room to get inside and stole my brothers money. so my brothers and my mom went to the nearest police station to report the incident. after reporting it, 2 of the police officers went with them from the police station to the hotel. after the police office confronted them , they immediately attend the police office with their IT head to access their cctv. why didn't they do this when we were asking for it ? . after hours of checking the cctv they told us (my family and the police) that their cctv are not recording anything.

Everything ia great🥰

Great facilities and good service. The staff was very accommodating to every question and request. A beautiful view from their rooftop bar. Will definitely recommend this as a comfortable place to rest and relax.

The location is very good. Less than 5 minutes walk from Gaisano Mall. Easy to check in. Room is okay that is enough for 2-3 days sleep. Price is good. They have towel,soap and shampoo. Also have TV and fridge. You can ask for a hairdryer if you want. They have water dispenser on the hallways which is very good! It would be nice if they have cups for coffee.

Front desk not responsive when the queue is already long. Still takes time on one client and also answers phone inquiries and accomodates minor tasks like responding to other customers while people checking in are already waiting in line for more than 15 minutes. People are tired and are in a hurry to check in so prompt checkin is appreciated.

This is probably the best hotel in CDO. The breakfast buffet has a wide selection and the quality is good. Shoutout also to the attentive waiter at the breakfast buffet, Mr. Galmer. The beds are so comfortable and the rooms are quite luxurious. This is one of the hotels that has a security scanner which is perfect for business/events. The pool was also nice and had a good view overlooking the business district of CDO. It is also conveniently located near everything necessary in CDO. I would recommend this for work trips.

You need to call the owner of that unit and ask the room number and parking lot number incase you bring a Car before coming in because trip does not mention/include what room number you were staying and it’s beyond my expectations. when we arrived it’s almost 11pm due to delayed flights and the Guard doesn’t let us in because we don’t have the room number and owners name of the unit,I wasn’t expecting that because I thought there were front desk that accommodate us when we arrived there and only show our booking information and that’s all,but it’s totally different. And so, that’s the time we call the owner of the unit letting them know we are there lol but considering the time we checked in I think she’s nice and considerate, and again I thought it’s free parking because that’s what trip says haha but it’s not,because the owner ask charges for parking fees and so we paying it again, but what I like about this place is that they have kitchen utilities, so it’s really great if you plan of buying and cooking food for yourself/families upon staying there for couple of days and to add up,there are also extra beds and blankets too,and over all it’s a nice place.