Hotel Cagayan De Oro dengan Spa

This is probably the best hotel in CDO. The breakfast buffet has a wide selection and the quality is good. Shoutout also to the attentive waiter at the breakfast buffet, Mr. Galmer. The beds are so comfortable and the rooms are quite luxurious. This is one of the hotels that has a security scanner which is perfect for business/events. The pool was also nice and had a good view overlooking the business district of CDO. It is also conveniently located near everything necessary in CDO. I would recommend this for work trips.

The location is very convenient as it is located beside SM and other major malls. The rooms are clean but some must already be repaired. We had to change rooms twice because AC was not cold and because door was too hard to open. But, the front desk were kind and immediately accommodated our concerns. A good restaurant is located on the ground floor. Make sure to drop by!

I am really disappointed about the staffs I dont know what is her name but she cant treated us well, she shows attitude to us and I hate that, we are open minded and understanding of all the protocols and policies in the hotels but you’re staffs is very attitude is it because we are still young? we paid exact amount! and all we need is to enjoy that place but your staffs are very attitude I hope you will train them a right manners! ps*I wont go back anymore*

we went to this on dec 28, 2021 at 2pm. hoping that we will just check in because were already tired from travelling from zamboanga to CDO. and we already paid our reservations 2 weeks before our trip. yet, when arriving at their counter. their front desk employee told us that there were no more available rooms. (see how stupid their ways of processing works ? and we cant even park our vehicle properly. their free parking means that its 2 blocks away from the actual hotel -_-. and they didnt even mention that. but the worst part is. on our 2nd day of vacation. my family and i decided to go to seven seas water park. that means we need to leave early and to leave our hotel for the whole day. and so we did. on the 3rd day. dec 30, 2021. my brother notice that his money worth 5000 thousand pesos was taken from his wallet inside our room. where he left it. and so after noticing that we got rob. we decided to confront the hotel asking them to show their footage of their cctv. and they denied us. they said, ( only their manager has the password for their cameras.) and so what we did is we ask for the number of their manager to inform them about our situation. when speaking to the manager. She was already screaming at my mom through their phone saying that my mom violated their boundary, saying that she trespass to their counter. do you guys hear how stupid thats sounds ? were the ones who got rob and yet their the ones who are more angrier . to fact that the room has only one entry and its the front door of that room, its means that they used the spare key of our room to get inside and stole my brothers money. so my brothers and my mom went to the nearest police station to report the incident. after reporting it, 2 of the police officers went with them from the police station to the hotel. after the police office confronted them , they immediately attend the police office with their IT head to access their cctv. why didn't they do this when we were asking for it ? . after hours of checking the cctv they told us (my family and the police) that their cctv are not recording anything.

It was quite late at night when me and my partner arrived from airport. The hotel staff was very accommodating and entertaining.