Hotel Mesra keluarga di Cala d＇Or

It is unbelievable how this place is managed, from the state of disrepair of the rooms and the “resort” in general to the fake welcoming behaviour of the reception staff and management, once you are in the position of not accepting the conditions offered by their NOT 4 star hotel, they will go to extraordinary lenghts to humiliate you, lie and do whatever it takes to make it as hard as possible. I wonder what type of people rate this 5 star, when in fact it is a ran down ex budget facility that must have been a 4 star hotel in it’s long gone glory days. It is so bad that even the Martha at reception along with the manager Assili have agreed and informed that it will be refurbished this winter prior to lying to the holiday maker that there is nothing wrong with the room nor the hotel. The room itself is of decent size, the floor is covered in the cheapest laminate showing excessive signs of use to the point tat all you see is scratches and exposed mdf, the furniture is old, with corners almost rounded off by prolonged use, with rotten bases and signs of cigarette burns, especially on the bedside tables. The kitchen area is….ok for a holiday destination if you live in an old council house, again the theme of overused cheap plywood continues, being topped up by the rusty electric stove. All in all a grim atmosphere throughout, some genuinely nice workers trying their best, that’s all…

WOW ! I’ve read a number of reviews and I really don’t understand the ‘odd ‘ bad one ? Choosing this hotel was a last minute get away and we are so happy we came here. From the minute we walked in and we were checked in by Miguel a Spanish Liverpudlian, to the minute we left 7days later……outstanding ! We were All Inclusive, the food was amazing so much choice and my husband was very happy as chicken breast is his favourite meat and there it was every lunch and evening dinner. On our last day we did go to the pool bar where we had a lovely lunch. All the staff go out of their way, everyone are so friendly. The room had plenty of wardrobe/shelves and drawers, and was large enough to accommodate our cases after we had unpacked. The location is excellent being right in the centre of Cala D, Or and also near a beach if that’s what you like. Plenty of sun beds, parasols etc and the weather was excellent. Just one day the animation team put the music on very loud, it was clubbing music, so totally out of context for the age group there, I popped to reception and within 15 minutes the music was turned off, their motto if the customer is not happy then management is not happy. Would highly recommend this hotel and will definitely be back. It’s been utter bliss.

Our experience staying at Hotel D'Or was quite a mixed bag. Upon checking-in, Carlos gave us a quick tour of the hotel and showed us our room (room 400 - skip to the end to find out why this became a huge issue). The room was acceptably clean, albeit not immaculate, it was also quite small (for 3 people) but was fairly functional. As others have noted, we did have ants in the room for the first couple of days, but Carlos did rectify that. The room came with few luxuries and most things were paid extras (such as a kettle, which Carlos kindly gave us for free in the aftermath of the ant-issue), although we did have a working safe to use. Our room wasn't particularly private, to access the room we had to cross the terraces of multiple other rooms (although something we had never experienced before, we did get used to it). We were also overlooked slightly by an adjacent building, but we weren't in the room much during the day, so it wasn't really an issue for us. The pool and bar area was relatively small but we found it ideal for us. We had our 4 year-old with us and he loved it. It was never particularly over-crowded and it had a great vibe throughout most of the day. It's worth noting that there will likely be non-residents also enjoying the pool area, but we found no issue with this, and actually felt it enhanced the overall atmosphere. Carlos makes great cocktails and we'd recommend his sangria! To try and add some efficiency to our mornings, we paid for the breakfast option and found it to be fine. It was probably what we would have expected, with just enough to please everyone. The occasional smoked salmon was a particular highlight.   We found the staff to be mostly pleasant, we always enjoyed chatting to Carlos, Juan was very helpful, and the dark haired girl with glasses (apologies, we didn't manage to note her name) was always polite. Juan and his wife also performed some music on one of the nights, they were very good and we thoroughly enjoyed it! As the hotel is so small, there is only limited staff support throughout the night, so any issues should be raised during normal hours, where possible. The location of the hotel is both good and POTENTIALLY bad. We found it was perfect for the majority of activities with our 4 year-old, such as walking to the beach, exploring the marina, or heading out for food on an evening (as he'd sometimes burn-out and require carrying back to the hotel). Now, you can't have all of these positives without some negatives. Sadly, we had a huge issue throughout our stay, and the hotel just couldn't comprehend how to fix it for us. As mentioned above, we were allocated room 400. The problem with room 400 is that it's the closest room to the square, and practically opposite a nightclub. This may have been tolerable in normal circumstances, but we also had a local fiesta to contend with, which was primarily located at said-square. With the fiesta came temporary toilets / urinals, which were located on th

I have stayed at this hotel a number of years. Thankyou again to all the staff. Everyone has always been very friendly and it's clear many people return here to do the same year after year. The hotel is kept exceptionally clean, fresh and has a great location. The hotels historical history is interesting too where it was one of the first buildings constructed in Cala D'or. The hotel is modern but they have kept a traditional feel & vibe with the Ibiza white style which Cala D'or is known for, amongst the vivid green pine trees and turquoise waters. The hotels well kept grounds offer amazing garden views/sea views to Cala Petita Beach & Es Forti. It is quiet and relaxing but only a few minutes walk to the centre of Cala D'or. Recently I have only had the option to book b&b rather than half board when the upstairs restaurant has been closed during the summer. I initially missed not having the option of half board but I have enjoyed the change as you can visit the hotel's own beach bar Cala Petita which offers a quality range of drinks & food. They also hold music events regularly with bands/dj's every so often. There are also many great restaurants/cafes/bars nearby too for during the day/night. Aswell as the beach bar, the hotels pool bar also offers great food such as pizza's, pasta's, burgers, sandwiches etc. The breakfast is amazing with a choice of cereals, hot food, drinks, fruit, cakes & pastries. All the staff are always on the go. They make a real effort to keep everything running smoothly and people happy. Muchas gracias todos! :-)