Hotel berhampiran Bankers Hall Postal Outlet, Calgary

The hotel service was great. Staff were nice. The environment was clean. Only thing to improve is the lack of toothbrushing package and slippers.

Show that you care! The hotel is new, beautiful and well located. The breakfast room is impressive with its size, tall ceilings, views and terrace. The breakfast itself is great with its variety, including waffles and a delicious South Asian(?) vegetable stew each day. The suites are large and well equipped, and the bed comfortable. Now if only the staff could treat customers a bit better. We paid $30 for underground parking, which was important to us because we got an upgraded rental car and were liable for it. On the second day, the garage was completely full, with more cars entering the garage - thanks to a broken capacity indicator that permanently shows 208 spaces. Staff basically blamed it on the fact that the garage is a private facility unrelated to the hotel. They sent us to two nearby surface lots. One was only available till 8:00 at a cost of $22.52. The second one was a dirt field. 1. I don’t care whose lot it is. You sold me access to it at an extortionate price and did not mention any other options, implicitly endorsing it. 2. Don’t sell more spaces than you have, especially at that price. 3. Know and explain options. Don’t direct your customers to a lot that only sells space till 8:00 for over 3 times the price as the next lot. You are wasting my time. Then at 4:00 am, we were woken up by a loud motor noise coming from the fridge. We had to move it and unplug it (it’s a full size fridge, not a hotel fridge). The clerk’s reaction? “Sorry about that, I’ll tell maintenance.” We had one night parking taken off the bill. No consideration for the hassle both from the parking and the fridge. You can do better. Better policies, better communication and a bit more generosity. Overall, not a good experience.

The hotel is old, the location is convenient to walk to the downtown. Few restaurants around the hotel but the convenience shop downstairs only open few hours. The room is average so not too big. Our water was not hot enough so the manager changed another room for us, so the issue resolved on spot, thank you so much. Overall experience was good.

The Westley is a very clean and cool atmosphere located in central downtown. The room and bathroom are very spacious. Parking is available underground for a charge of $40. Staff are friendly and helpful. Will definitely stay again in the future

The hotel might look a little old on the exterior but the interior from the reception until the dining area and room are new and modern. Daily breakfast selection is great with good service from the waiter. The pick up area for uber is really convenient too.

The location is good but they’re amenities not full. So I didn't choose 5. But except this its good

The hotel was a great choice. It is close to the airport and the fairly close to the downtown. The room is wide and includes amenities as described when booking. The bathroom is wide too. Cleaning is done on a daily basis, if requested. We tried the breakfast and would preferred if it included a wider variety of options (cheese options for example, olive, vegetables as cucumber and tomatoes).

At first five stars. Once we tried to catch some winks though, we found that we could not get comfortable. The sheets are stiff and unpleasantly unpleasurable. We slept poorly and felt tired even tomorrow (today). The bathroom was clean and glassy.

Location was amazing. We came to go to a concert and enjoyed food at the blaze bar and some drinks and stayed at the hotel. Beautiful hotel and amazing staff and great food!!!

Excellent service from even before checking in, rang for the shuttle from the airport arrived within 15mins, excellent driver loads of information and pleasant small talk. Lovely room Very welcome after a long day travelling and what a good night sleep. Breakfast was very good in a pleasant area. All the staff were very helpful and made the start of our holiday. Thank you very much only sorry it was just 1night.