Hotel berhampiran Prestwick Fountain Park, Calgary

非常好。在城市南部，離省立公園及超市加油站及環城公路都很近。樓下就是avis租車點很方便。去機場40分鐘車程。

Good~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~good good good good good good

We stayed for 3 nights & had a hassle-free experience. It is best to include the breakfast buffet in your booking, the service was wonderful! The location is in downtown so it’s accessible.

Our flight departing Calgary was cancelled for 24 hours so we were put up in this hotel by the airline. The staff was pleasant and accommodating, special shout out to Stacey in the lounge who worked so hard to make sure everyone whose flight was cancelled was fed and full of drinks! Also special shout out to the chef that night, he was alone and still managed to get all the delicious food out in a timely manner! These two really stepped up and made our rather gloomy stay much more enjoyable! The rooms were clean and comfortable, big soft pillows on the beds and you could control your own room temperature. The front desk staff also accommodated a late check out for us as we had so much time to waste the next day. Thank you to the staff, you’ve really worked hard to turn our trip around!

Show that you care! The hotel is new, beautiful and well located. The breakfast room is impressive with its size, tall ceilings, views and terrace. The breakfast itself is great with its variety, including waffles and a delicious South Asian(?) vegetable stew each day. The suites are large and well equipped, and the bed comfortable. Now if only the staff could treat customers a bit better. We paid $30 for underground parking, which was important to us because we got an upgraded rental car and were liable for it. On the second day, the garage was completely full, with more cars entering the garage - thanks to a broken capacity indicator that permanently shows 208 spaces. Staff basically blamed it on the fact that the garage is a private facility unrelated to the hotel. They sent us to two nearby surface lots. One was only available till 8:00 at a cost of $22.52. The second one was a dirt field. 1. I don’t care whose lot it is. You sold me access to it at an extortionate price and did not mention any other options, implicitly endorsing it. 2. Don’t sell more spaces than you have, especially at that price. 3. Know and explain options. Don’t direct your customers to a lot that only sells space till 8:00 for over 3 times the price as the next lot. You are wasting my time. Then at 4:00 am, we were woken up by a loud motor noise coming from the fridge. We had to move it and unplug it (it’s a full size fridge, not a hotel fridge). The clerk’s reaction? “Sorry about that, I’ll tell maintenance.” We had one night parking taken off the bill. No consideration for the hassle both from the parking and the fridge. You can do better. Better policies, better communication and a bit more generosity. Overall, not a good experience.

短期出差，客户給到建議。酒店在市中心地帶，交通便利，樓下左側對面就是唐人街，對於不喜歡吃當地餐的朋友不説吃東西比較方便。 酒店房間比較乾淨，床有點太軟，冬天的暖風空調聲音太大了，有點轟隆隆的感覺。 另外我住的房間正對下面的馬路，有時噪音比較大。雖然是11樓，但是還是聽到哦。 早餐不管是含早還是單買都是需要在菜單上點的，沒有自助餐，這點相對來説選擇性少了點。

We had the most amazing stay in late July. We booked a stay as our first stay before our birthday trip to Banff to explore Calgary. We used points the redeem for a night. Upon some email exchanges prior to the stay, I was given the option to pay to upgrade to club level which offers lounge access with breakfast and evening refreshments. Pam Doulson and Ava at the front desk are very sweet and kind. After learning it is for a birthday celebration, they kindly sent up a surprise birthday treat along with a nice upgrade to a 2 bedroom suite which is perfect for our party with 3 adults and 1 kid. The room is spotless and roomy with 2 washrooms and 3 tvs. Instead of exploring the city, we ended up just enjoying the hotel and spending time at the pool with the most amazing water slide according to the kids! The quality of the breakfast is fantastic and the club has a beautiful patio for pictures and relaxation. In conclusion, it is the best stay we had in recent years. So good that we are coming back again before leaving Calgary. Thank you Pam and Ava for making the stay so special and enjoyable for our 3 generations. We have stayed in higher end hotel like Shangrila/Fairmont in recent years but I would say I got the most responsive and friendly service here. I’d rather stay here than there. P.S. - the only think you should watch out for (if u have kids) is the glass door… my son was so excited that he ran into the glass and had a bump on his forehead…. I guess it shows how spotlessly clean the hotel is! 🤣

Renovated facility that offered a pleasant surprise. We spent the night there prior to flying out of YCC. They offered to keep our vehicle there for the week that we were gone for at a very reasonable rate and provide shuttle service to the airport in the early am for our departure. Staff went above and beyond when the shuttle was not available and had a prepaid cab ready waiting to take us to the airport that morning. On our return late at night a similar situation at the airport were the shuttle wasn’t available a cab was provided to take us back to the hotel late at night. They provided a wonderful full meal breakfast voucher in their restaurant so we left in the morning happy on a full stomach. Can’t say enough good things about the front counter staff. Will be there again soon.

酒店位置離購物中心非常近，購物方便