Cottage Grove Inn

We arrived just after 5. No one was there eventhough Checkin is from 3-6 on the website. We located our keys under the mat. They sent an email but it was late in coming since we did not have service driving down from Napa. On the website it mentions a complimentary mini bar. There is none. There were a few things in our room that need to be fixed. Cute place but I guess I just expected a little more. Balance in bathroom falling down and light by tub falling out. Great spot for visiting in Calistoga. Not sure about trip.com and what’s offered being current either. Lesson learned.

Very nice cottage in a quiet beautiful setting. You can hear birds chirping at daylight. The staff is very helpful and friendly. Tesla charger is a plus. It would be better if the shower has a shower door instead of the curtain.

Stay was awesome. Such a cute and comfortable cottage! Would definitely stay here again

My husband and I experience the WORST stay of our lives here. What’s worse is the owners’ refusal to make anything right. Soon after we arrived and were hoping to relax next to the fire, a noxious odor began to infiltrate the cottage. We contacted the innkeeper, who came in and immediately agreed that there was a bad odor coming from the fireplace. She suggested changing to another cottage, which emitted the same noxious odor as the first cottage we were staying in. She said the fireplaces had recently been serviced. We think some harsh chemical was used to clean or service them. The innkeeper suggested that we spend our vacation time finding a cottage that didn’t have a smell, while she attended to other things. That should have been her responsibility. We ended up having leave the windows open all night along in December! We contacted the inn after our stay and they said they acknowledged that there was a foul smelling odor, but said “It's our sincere hope that our offer of a different cottage and the complementary wine will demonstrate our dedication to ensuring your future experiences with us are delightful and stress-free, in line with the visits you've had in the past.” They offered us a cheap bottle of wine to compensate for a cold, stressful, toxic night. The offer for a “different cottage” was no offer at all: we tried another cottage and it was just as foul smelling due to the fireplaces being serviced. And the innkeeper did not assist us with finding another cottage because she was too busy. This place used to be beloved to us. This experience has caused us to do further research in the Cottage Grove Inn business to see if we were not the only ones who has experienced this. We read reviews on various sites. Several guests have left negative reviews recently. Some of these complaints are very alarming, such as non-compliance with ADA rules, faulty smoke and carbon monoxide detectors that required a 911 call and a visit from the fire department, fraudulent credit card charges, poor management, customers feeling they were treated rudely by the manager, and an extreme decline in quality in the last year, charging more and offering less. It appears this business has undergone a change in ownership in the last few years, being purchased from its longtime owners. As returning and longtime customers, we (myself and my husband) feel that we have been disrespected and treated poorly. We hoped that we would be treated with more respect with an offer for a resolution due to this incident. We are reporting this Inn and its owners to the Department of Consumer Affairs and the California Department of Public Health. For your own health and well-being, we advise to stay away from Cottage Grove Inn.

The property is calming with individual cottages lining both sides of the tree lined street. The porch invites you inside. The bed is so comforable, which is key. Down pillows if wanted, firepla e large jacuzzi tub as well as wifi and tv. Walk a few

Beautiful and charming individual cottages with easy walk to dining and shopping, highly recommend!

We visited in August 2019 for one night only and again last week, October 2023 for 3 nights. We remembered liking the place but didn’t have enough time so we planned a longer stay. It was not exactly how we remembered! The cottages are cute and clean, with comfortable beds and pillows. The breakfast was not what we remembered at all. There was basically only a variety of 2 breads and croissants one morning. The next morning there was only a single loaf of baked bread and tangerines. We were initially told by phone to be in the breakfast room by 8:30 or it would all be gone! Apparently it doesn’t even open until 8. Not at all anything to get excited about. We ended up going to Bella Bakery which was phenomenal for fresh croissants and other items. Also the rooms need an update! The bathroom is a complete waste of space with a massive whirlpool and a very small square shower. The shower head doesn’t move so you can’t escape the direct stream. The overhead light flickered constantly. The makeup mirror is loosely attached and swings crooked hitting the mirror. Also the internet is very low speed. The room is quite small and there is not a good place to put your suitcase. Is they remodeled and ripped out the whirlpool the bathroom was be great. I can’t imagine anyone would even use the whirlpool which looks to be from the 70’s and likely bacteria laden jets!

Very quaint, quiet and romantic getaway spot. Loved how close it was to everything downtown. Only negative was the lack of any room service (I guess since our stay was only two nights). While we know this is a B&B, we would have expected our bed to be made up and trash collection at a minimum. We had to ask for our breakfast left overs and empty champagne bottle to be taken away.

The cottage grove inn office manager was rude and imperious. We left a day early instead of dealing with her neurosis. Unaccommodating, greedy and the anthesis of hospitality. Would recommend a colonoscopy over dealing with the staff. More pleasant.