Hotel berhampiran Yssa＇s Garden and LCC Mall Park, Camarines Sur

This is a no frills hotel that gives you value for what you pay for, but what makes it shine and excel beyond its competitors is the quality of service. I was assisted by Junna to change our room after we discovered stains and a shoe print on the covers. Junna went the extra mile and personally inspected the new room we were to be assigned before giving us the new key card. That level of dedication to hygiene and guest comfort by a front office staff member is very rare nowadays. When we went to the cafe that evening for coffee and desserts, we enjoyed marvelous service from Joseph and Lito. They were very warm, and anticipated our every need. Again, that is something that makes this hotel shine. For breakfast, again, we enjoyed great service from Jonathan. There is only one downside. The breakfast area assigned to us was a tiny, humid and warm veranda. The interior designer didn't think to put fans or insect screens in that outdoor area. Jonathan brought in the staff fan from their own area just to try to keep us cool in the tropical heat. Staff initiative is really there, but space planning was lacking. Luckily we had breakfast and checked out early because that veranda would not be a great place to be at when all the other guests show up for breakfast. Their team really made our stay memorable. I hope management has a good talent retention programme because good hotels are a dime a dozen in that region and top service is their only real USP.

Prepare to have your expectations shattered and your standards elevated because the Robertson Hotel is in a league of its own. This place isn't just a hotel; it's a mind-boggling oasis where luxury and elegance do a flawless tango. From the moment you set foot inside, you'll question if you accidentally stumbled into a parallel universe where perfection reigns supreme. The staff at the Robertson Hotel are wizards disguised as hospitality professionals. They possess an uncanny ability to make you feel like the most important person in the universe, all while effortlessly tending to your every whim. Forget about clairvoyants; these folks can predict your needs before you even realize you have them. It's like they attended Hogwarts School of Hospitality, and they graduated with top honors.

What I always look for in a hotel is a comfortable bed. And this is a hotel with a comfortable bed and lots of soft pillows. In the lobby they serve a welcome drink, the cold ginger tea is very refreshing and they provide a cold towel to freshen you up. In the room they also have fresh bread that is given to their guests. All the staff are polite and accommodating. The location is also nice, there are many options to eat.

The hospitality and the smiling staff members are why many travelers make Avenue Plaza Hotel their choice when visiting Naga City. Providing an excellent mixture of comfort, convenience, and practicality, it offers amenities, an ideal place of relaxation, and a haven of tranquility. The location provides a variety of entertainment, including exquisite bars to unwind and decompress from an exhausting day full of fun and exciting activities. Upon arrival at Naga City airport, I was fetched by a hotel staff member. With a smiling face and friendly conversation, I learned about their positive experiences relating to their work involvement and satisfaction while heading to the airport, reflecting their longevity and loyalty to the organization. When I arrived at the hotel's lobby, I was greeted by the hotel's staff, including the convivial security guard, who ensured the incoming guest was shaded with an umbrella. With some refreshments offered by the concierge and the on-duty managers, Mr. Dennis Serrano and Mr. Galang, thank you for making my six days stay so memorable and extraordinary. I was assisted by Miss Ariane swiftly in processing the accommodation and the different services the hotel can offer to their customers. While staying at Avenue Plaza Hotel, guests can access a 24-hour front desk, a concierge, and baggage storage. You can also enjoy a fitness center and complimentary breakfast. I am so grateful for meeting the hotel's staff members and extending their unwavering hospitality and pure dedication to their work in serving their guests and supporting them in pursuing excellence in assisting their visitors. Kudos to Mr. Sy, Rodel, Nel, et al. for preparing their guests' daily hearty and sumptuous breakfasts. The administrative staff, Jessica and Rosell, assisted us in preparation for the upcoming event of my mother's 80th birthday next year. If I have missed some names, my apology, and I will never forget your genuine service and dedication to serving your customers. Lastly, I will recommend the hotel to anybody I meet and interested in visiting Naga City! It's an accurate sample of excellent hospitality.

We stayed here with our friends. We used the pool to hang out which is fun but a heads up, their pool is 5ft and above. There is a kiddie pool but It would be nice if the adult pool starts at least 4ft. Considering Filipinos average height isn’t above 5ft 🙂