Hotel berhampiran All Team Sports - formerly Cambridge Source For Sports, Cambridge

The hotel is in a decent location, plenty of food options around. The room was standard, clean, bed was fine.. had a microwave and fridge. The breakfast was good for something quick to eat, the kids liked the cinnamon waffles. The only issue I had was with the older lady at the front desk. I tried to check in an hour early as my wife was not feeling well, she indicated no rooms were available. She stood in her office and behind a glass barrier. Even when I told her I had a hearing impairment she did not come to see me at the glass. She ended up finding us a room, thanks. The same woman was at checkout, we had asked for a 12 pm checkout as we were in a hockey tournament and our game was not until 4pm. She said ok but the maids kept knocking on our door and asked us to leave, when we called the front desk she changed her mind and said we had to be out at 11. I checked the booking for the next night and the hotel was empty. Don't tell us one thing and do another, really? I just found she put a sour taste in our mouth from the moment we arrived until the moment we left. Poor management in my opinion.

Very close to highway and staff are friendly. Good breakfast as well.

***** WORST CUSTOMER SERVICE EVER ***** I have now witnessed the most incompetent guest service at a hotel ever. My background is Hotels. I worked at Claridges one of the most prestigious five star hotels in London England with Gordon Ramsey as our executive chef. I also worked as the head concierge at The Rimrock Resort Hotel in Banff as some examples. We were trained properly to go above and beyond a guests expectations. Upon arrival we waited over two and a half hours to get checked in as we were the only ones there at the time. Unfortunately due to the horrible management of this property they left a new team member on the front desk that had only been working there for a week. (complete failure on their part) He was absolutely lost and even said while he was dealing with me that he was going to have a heart attack or commit suicide after his shift. He was so flustered trying to get any kind of help from management on the phone. Finally the night auditor showed up and was able to check-in the backlog of guests sitting around the lobby. We had a confirmed booking for 2 Queens beds and upon our arrival into our room it was a king and sofa bed. I went back down to the lobby and they said that they would deal with it in the morning as the manager would get back to me about the room and our experience the night before. (I'd also just had back surgery 5 weeks prior) Our rate for the two Queens was 169 per night. After a Week (not the next day as promised) I finally received a call from the hotel operations manager Nalini Cackryanathen about my experience. She explained I would also not qualify for the 169 as we had a king bed and would have to pay 229 instead? ***? WE BOOKED AND HAD CONFIRMED TWO QUEEN BEDS with a confirmation number. In the end they offered a free night voucher to the hotel - NO CHANCE WE WILL GO BACK EVEN FOR FREE. I asked for the owners email so I could explain what is going on in his hotel and they refused saying he's not hands on and isn't really interested in the daily operations of his property? 🤯 I guess it comes from the top down!

Very clean and no bad smell even the room is carpeted. The room is spacious and bright. But the air conditioning is a bit noisy.

Parking in the garage was easy and cheap (about $15 for 24 hours). The hotel is right at the downtown of Kitchener so the location is great. The staff at the front desk were super friendly and efficient. We also received nice service via text before arrival. The cleaning team were also polite and helpful. We stayed in a King Suite. The room was well insulated/quiet. The high ceiling allowed great airflow in the room so it was easy to make the room temperature comfortable. The bedding were also of high quality and very comfortable. It was spacious with beautiful decor. We were glad to discover that for room service, there was an option to only request the ”essentials”, such as coffee pods, towels etc.. Seriously, every hotel should have that option on the door card!! Overall, we enjoyed the experience very much and will stay here again in the future. Highly recommend!

Our check-in and out was easy, very nice staff. We have stayed here previously and had always had an above average experience, this time we found the hotel dirty and rooms not cleaned to other Delta/Marriott standards. We understand that due to the pandemic staffing shortages have occurred, and this may be the case here. The room was a king sized bed, nice shower/bathroom set up. The pool was busy and the hot tub closed, also the gym appeared closed as well, likely due to COVID restrictions. The main issue was the lack of vaccuming, old nail clippings on the floor and dirt visible. The dresser was very dirty inside so we laid the drycleaning bag under our belongings. There was tape on the ceiling, not sure what that was about. We would stay here again, I am not sure I would seek it out as we did before. Very convenient location to restaurants and shopping.

I have to say I want to stay here again and peek around. I had the opportunity to stay for 3 nights, but honestly, I started looking at YouTube videos and realized this place is haunted and changed my mind. I now want to stay there again and realized i should have stayed here for my full business trip. I had the tolken room. Perfect for me. Big Fruit Filled Fig Tree mural and a view of the beauty of a church next to this pretty little community of Paris, Ontario. Whether my mind was playing tricks on me but several times I got noticeable chills down my spin and spouts of extream hot and freezing ice cold.....I know I was being watched and even had to say out loud a fews times to cut it out....nothing scary for me. Might freak some other people out, but remember, the mind can do some funny things to us. The staff is incredible! I met three staff members, and all had pride, and you could tell you are passionate about The Arlington. It is a big deal to work there because of its history and marking in our country. The one lady took me to the basement so I could see the original stone bar and foundation of this amazing structure. I really liked this unique experience staying here and hope i can stay here again one day. Really too bad I missed high tea, what a great idea. I bet they get lots of locals and tourists for these events. Thanks again!

If you found this review informative, please indicate that it was helpful so I know where to better focus my review efforts. We recently stayed at the Home2 Suites by Hilton Brantford for five days during a recent visit to the Ontario area. The hotel is a new-ish complex off the highways with convenient access and a fast food complex (Tims, Wendys, KFC, Taco Bell, Indian) within walking distance. The design of the property is to incorporate a few more kitchen-style amenities into a larger room ideal for longer stays (think basement suite but in a hotel). The hotel has a pool with excellent access times (no hot tub), and it also has a fitness center accessible 24/7 along with several meeting rooms for events. Front desk staff (all of them) during check in, extending stay and overall assistance were great. For some reason, one of our key cards deactivated a few times over the course of our stay, which was quickly resolved in both cases. The room was spacious and equipped with a medium sized fridge, freezer, microwave, dishes and cutlery for use. You are able to rent for free a hot plate and cookware if needed (we did not opt to). The furnishings were very nice and modern, the accommodations were clean (sheets, etc.) overall. The only minor faults I noticed were utensils not completely clean - some had water stains and slight residue from prior use. We were very comfortable nevertheless and the blinds were great at keeping the sunlight out. Breakfast was a good offering, however I do have a bit of an issue that it was offered as a “hot breakfast”, The general norm I've come to understand is that a hot breakfast will include hot proteins like eggs, bacon… the only things that were hot were the oatmeal, DIY waffles, toast and breakfast sandwiches after heating them up in the microwave. They also did not rotate or offer variety over the course of the stay (five nights) which became a bit tiresome. Moreover, you have to be on time for breakfast, as they will pull the curtains on you (quite literally) at 9:30. A suggestion to elevate this to a stellar offering would be to consider incorporating a few hot trays (eggs, bacon, sausage) and rotate them with the breakfast sandwiches. Also, some folks felt rushed to grab items at 9:30, so perhaps an extension to 10am may be helpful for late risers. Can't give half circles - a one night stay would've been a 5, but it trended down a bit given the longer stay. Overall, despite the downfalls (which were minor in the grand scheme of things), provided you mix up your breakfast and eat out every now and then for longer stays, the Home2 Suites Brantford is a very good showing indicative of its current rating on TripAdvisor. The value is really good for what you receive, that is if you are willing to be a further distance away from the GTA and Niagara Falls area. If you found this review informative, please indicate that it was helpful so I know where to better focus my review efforts.